• Lead the design and implementation of advanced GA4 tracking setups, including GA4 Enhanced E-commerce • Develop, implement, and maintain client-side and server-side Google Tag Manager configurations • Implement and optimise Google Consent Mode • Ensure that Consent Management Platforms (CMPs) are properly integrated, GDPR-compliant, and compatible with analytics and marketing tools • Provide strategic and technical analytics consulting to our German-speaking clients • Collaborate with our English-speaking internal tech support team to build, challenge, and continuously optimise tracking setups • Support data integrations with BigQuery and Looker Studio, with additional assistance from specialist team members • Provide general technical support across Digital Analytics, Tracking, and MarTech

Role Description We are seeking a skilled Shopify Developer to join our growing team and help enhance our e-commerce platform. The ideal candidate will have extensive experience with Shopify development, theme customization, and app integration to create seamless shopping experiences for our customers. - Develop and maintain custom Shopify themes and templates that align with our brand identity - Build custom functionalities and features using Shopify Liquid, HTML, CSS, and JavaScript - Integrate third-party applications and APIs to enhance store functionality - Optimize website performance for speed, mobile responsiveness, and SEO - Collaborate with design and marketing teams to implement new features and improve user experience - Troubleshoot and resolve technical issues across the Shopify platform - Manage product catalogs, inventory systems, and checkout processes - Implement tracking and analytics tools to monitor site performance - Ensure website security and compliance with e-commerce best practices - Stay updated with Shopify platform updates and new features Qualifications - 3+ years of experience in Shopify development and customization - Proficiency in Shopify Liquid templating language - Strong knowledge of HTML5, CSS3, JavaScript, and responsive design principles - Experience with Shopify APIs (REST Admin API, Storefront API, GraphQL) - Familiarity with version control systems (Git) - Understanding of e-commerce best practices and conversion optimization - Experience with Shopify app development and third-party integrations - Knowledge of web performance optimization techniques Desired Skills - Experience with Shopify Plus for enterprise-level solutions - Familiarity with modern JavaScript frameworks (React, Vue.js) - Knowledge of SEO best practices and implementation - Experience with payment gateway integrations - Understanding of inventory management and fulfillment systems - Shopify Partner certification or similar credentials - Experience in the coffee/specialty retail industry Technical Requirements - Portfolio demonstrating custom Shopify theme development - Experience with Shopify CLI and development tools - Knowledge of cross-browser compatibility and testing - Understanding of accessibility standards (WCAG) - Experience with A/B testing and conversion rate optimization Benefits - Flexible schedule with opportunities for growth - Work remotely from the comfort of your own home - Join a dynamic and passionate international team in the exciting world of coffee - Competitive salary commensurate with experience - Professional development opportunities and continued learning

Role Description As our Ecommerce Bookkeeper, you'll be the financial backbone of our rapidly growing eCommerce business. You'll maintain accurate financial records, prepare critical monthly P&L statements, and provide the financial analysis that drives our business decisions. Your expertise in eCommerce accounting will directly support our continued growth across multiple online sales channels while ensuring we have clear visibility into our financial performance and opportunities for optimization. - Manage comprehensive bookkeeping for a fast-growing eCommerce health and personal care products company - Handle multi-channel online sales accounting across platforms (Amazon, Shopify, direct-to-consumer) - Prepare monthly financial statements and provide financial analysis to support strategic decision-making - Lead monthly audits and reconciliations to ensure accuracy and identify improvement opportunities - Partner with leadership on forecasting, budgeting, and process optimization Qualifications - 3-5 years of proven bookkeeping experience with a strong understanding of GAAP principles - Prior eCommerce client experience - experience working with online retail businesses is essential - Solid grasp of inventory accounting, amortization, and cost recognition methodologies - Proficiency in accounting software (QuickBooks preferred) and advanced Excel/Google Sheets skills - Strong analytical skills with the ability to interpret financial data into actionable business insights - High attention to detail and unwavering commitment to accuracy in all financial work - Independent work style - comfortable working autonomously and proactively solving problems Requirements - Bachelor's degree in Accounting, Finance, or related field (preferred) - Knowledge of Amazon FBA accounting and multi-channel eCommerce operations (preferred) - Experience with inventory management systems and cost accounting methodologies (preferred) - Track record of implementing process improvements in financial operations (preferred) Benefits - Philippine Employment - Work from Home - SSS, PhilHealth, Pag-IBIG - Private Health Insurance - 13th Month Pay - Annual Pay Raise - Above-Market Pay - 15 Days of Leave Credits (6 Sick, 6 Vacation, 2 Emergency, 1 Birthday) - Paid Birthday Leave - Stable Employment - Skills Development Opportunities

Role Description We're looking for a warm, tenacious communicator to join us as a contract Retention Specialist - someone who can meet a subscriber in a moment of doubt, listen well, and help them find a reason to stay. - Conduct Retention Calls: You'll be on the front lines speaking with subscribers who have expressed intent to cancel, listening carefully and using good judgment to help them find a path forward. - Make Tailored Offers: Work within an approved offer framework to present the right option for each subscriber - a discount, a pause, or sometimes just a good conversation. - Handle Difficult Conversations: Approach every call with empathy and patience, including conversations where a subscriber ultimately decides to leave. Every interaction reflects Hallow's care for the person, not just the outcome. - Track Outcomes & Surface Insights: Log every call and outcome accurately - what worked, what objections came up, and what would have changed the outcome. You'll be the person who knows best why subscribers leave, and the broader team will count on you to surface those patterns to improve the product and experience. - Intercom Support & QA: In-between calls, you'll also answer live chat and email messages and support the needs of our community through our Intercom customer messaging platform, while helping ensure the quality of our automations and AI agent responses. Qualifications - Passion: First & foremost, we're looking for someone excited about our mission. It makes it a lot more fun :) - Empathetic Communicator: You speak and write simply and warmly. You know how to meet someone where they are, you don't get flustered when someone's frustrated, and people feel heard when they talk to you. - Good Judgment: You know when to offer a discount, when to push back gently, and when to let someone go gracefully — and you don't need a script to figure that out. - Integrity: You care about the person on the other end of the call. You won't pressure someone into staying if it's not the right call. You're honest even when it means losing the save. - Experience: 3+ years of experience in customer support, retention, customer success, or a related role — ideally handling phone calls for a subscription or consumer app environment. Experience specifically handling inbound cancellation calls, retention or "save" programs is a strong plus. Native or near-native proficiency in spoken English is required. Experience with tools such as Intercom, Slack, and ClickUp and foreign language skills in Spanish, French, Italian, Portuguese, Polish, or German are also a plus. Benefits - Mission: This work is incredibly humbling. Every day we hear amazing stories and we get the pleasure of working on something that's impacting lives. - Ownership: You'll be directly responsible for keeping people connected to their prayer life. Every save is meaningful — not just for Hallow, but for the subscriber on the other end of the call. - Growth: From day 1, you'll be a part of the startup journey. Over the next year, we'll build out the team significantly, and we'll need your help to build a world-class retention function. - Flexibility: HQ is in Chicago (USA); this position is remote. We're flexible on location within the United States. This role is expected to be between 30-40 hours per week depending on volume. - Comp: We will pay competitive market rates for this hourly contract position.