• Write and maintain help center articles for new features in Zendesk using staging environments and collaborating with product owners, designers, and developers as needed. • Produce release announcements and in‑app messaging that translate technical changes into clear, user‑ready language. • Anticipate documentation needs by reviewing sprint plans, grooming notes, and product updates. • Maintain and improve existing documentation by reducing redundancy, improving structure, and retiring outdated content. • Create and manage Pendo in‑app guides, tooltips, and walkthroughs that complement help center content. • Audit existing brand voice and content across product and help center, identifying gaps and presenting recommendations. • Translate brand voice into tone guidelines, UX writing standards, and documentation style guides. • Define and evolve content architecture aligned with user needs and product organization. • Build a content roadmap tied to the product roadmap and sprint cycles. • Establish content operations including workflow, tooling, governance, and contribution guidelines. • Use analytics and search data to measure content performance and drive iteration. • Write microcopy and UI text including error messages, tooltips, empty states, and onboarding flows in Figma. • Produce friction‑reducing UI copy that minimizes the need for complex support documentation. • Advocate for UX copy quality in design reviews, identifying issues with labels, flows, and user‑facing language.

Role Description - Négociateur foncier - Assurer l'encadrement de proximité d'une équipe - Assurer la gestion administrative des dossiers en charge - Se positionner référent technique auprès des services - Traiter les demandes des usagers et de professionnels Qualifications - Connaître le cadre juridique et la réglementation adaptée au domaine public - Connaître les outils et procédures du code de l'urbanisme - Disposer de qualités relationnelles et de communication - Savoir analyser la demande d'un usager ou d'un agent et d'en anticiper le besoin au regard de l'expertise métier - Savoir être une personne ressource - Savoir faire preuve d'autonomie et d'initiative - Savoir négocier, faire de la médiation et gérer les conflits - Savoir réaliser un plan - Savoir rédiger des notes et/ou des rapports, courriers et courriels, actes administratifs, techniques et/ou juridiques - Savoir surveiller le travail accompli par les prestataires - Savoir travailler en équipe et en transversalité - Savoir utiliser le matériel topographique et le DAO - Savoir utiliser les logiciels métiers et bureautiques

Role Description As a Proposal Coordinator and Technical Writer, you will play a key role in developing, coordinating, and delivering high-quality proposals and technical documents in the environmental engineering industry. This position requires strong technical writing and communications skills, and the ability to collaborate with multi-disciplinary teams to produce compelling, compliant, and strategically positioned proposals. This position is fully remote (telecommute) with occasional travel to office locations for team meetings, and the opportunity to attend annual work-related retreats and events. As a key member of the Proposal Team, this role will be responsible for a full range of activities including: - Lead the planning, development, and submission of high-quality proposals for environmental engineering projects, ensuring compliance with client and regulatory requirements. - Analyze RFPs and solicitation documents to understand client needs, develop proposal outlines, and ensure all responses are compliant, concise, and strategically positioned to highlight differentiators. - Collaborate with subject matter experts, project managers, and sales, to gather and integrate technical content and insights that shape compelling proposal narratives. - Write, edit, and format both technical and non-technical sections—including project descriptions, methodologies, executive summaries, and personnel resumes—clearly articulating the organization’s value propositions and win themes. - Manage proposal timelines, milestones, and deliverables, coordinating input from various stakeholders to ensure timely submission. - Lead or support proposal kickoff meetings, content planning sessions, and review cycles to ensure proposals are strategically aligned and high quality. - Ensure all proposal materials are persuasive, accurate, and tailored to maximize win potential, maintaining clarity, consistency, and alignment with RFP specifications. - Develop and maintain a repository of standard responses, case studies, and project summaries to streamline future proposal development and support continuous improvement. - Translate complex technical information into clear, persuasive, and client-focused content for both technical and non-technical audiences. - Coordinate graphics, charts, and visual elements with designers and/or technical staff to enhance the clarity and impact of proposal content. - Maintain records of proposals, outcomes, and feedback to inform future strategies and enhance proposal quality. - Participate in post-submission debriefs and lessons learned sessions to continuously improve proposal processes and win strategies. Qualifications - Bachelor’s degree in a Science or Engineering field, Communications, Technical Writing, English, or a related field considered an asset. - 5-10+ years of experience in proposal coordination or technical writing, with a focus on bids in the environmental engineering field targeting energy, mining or infrastructure sectors. - Demonstrated experience responding to public sector procurements such as RFPs, RFQs, RFSQs, and Statements of Qualifications (SOQs). - Exceptional written and verbal communication skills, with the ability to translate complex technical concepts into clear and compelling narratives. - Advanced proficiency in Microsoft Office Suite (Word, SharePoint, etc.); experience with proposal management and documentation tools (e.g., Adobe Acrobat, InDesign, Loopio) is an asset. - Strong organizational skills and attention to detail. - Ability to manage multiple projects and deadlines in a fast-paced environment. - Collaborative approach and ability to work with cross-functional teams. - Shipley, APMP, or other similar certifications/training are desired. - Must be able to work full-time hours, with flexible scheduling options. Requirements - Legal authorization to work in Canada with no restrictions. - Individuals in safety sensitive positions are subject to pre-employment, pre-access (and in some client cases, random) alcohol & drug testing as well as drivers abstract reviews. Benefits - Comprehensive compensation package, which includes benefits, RRSP matching, vacation days, and sick days. - Flexible work hours and schedules. - Team-based work and cross-training opportunities.

Role Description We have a remote contract opportunity for a Systematics MRP Technical Lead with one of our clients in the USA. If interested, please let me know or refer someone else. Duration: 12+ months Location: Remote Seeking a senior technical resource to support the Systematics MRP function, perform requirement analysis, manage MRP-related SWRs/SRs, provide estimations/forecasting, and independently handle production support during peak periods. Key Responsibilities - Provide technical leadership across Linux, DB2, and mainframe environments. - Perform business analysis of requirements; translate into technical deliverables. - Own estimation, forecasting, and delivery tracking from the MRP perspective. - Manage SWRs and SRs (MRP scope), including prioritization and status reporting. - Support and maintain WebFOCUS artifacts (apps, schedules, reports). - Maintain custom applications: Java-based ReportCaster scheduling app; HTML-based FInD maintenance. Qualifications - 15+ years in Linux + IBM DB2 + mainframe systems. - WebFOCUS: Self-Service, ReportCaster, report program maintenance. - Java (custom scheduling app) + HTML (custom app maintenance). - Informatica + Informatica Administration. - Strong production support ownership and troubleshooting skills. - Windows Server OS proficiency.