Leading provider of Service Relationship Management (SRM)
Technical Writer, Content Strategist
Location
United States
Posted
16 days ago
Salary
$0 - $50 / hour
Seniority
Senior
Job Description
Technical Writer, Content Strategist
Decisiv, Inc.
• Write and maintain help center articles for new features in Zendesk using staging environments and collaborating with product owners, designers, and developers as needed. • Produce release announcements and in‑app messaging that translate technical changes into clear, user‑ready language. • Anticipate documentation needs by reviewing sprint plans, grooming notes, and product updates. • Maintain and improve existing documentation by reducing redundancy, improving structure, and retiring outdated content. • Create and manage Pendo in‑app guides, tooltips, and walkthroughs that complement help center content. • Audit existing brand voice and content across product and help center, identifying gaps and presenting recommendations. • Translate brand voice into tone guidelines, UX writing standards, and documentation style guides. • Define and evolve content architecture aligned with user needs and product organization. • Build a content roadmap tied to the product roadmap and sprint cycles. • Establish content operations including workflow, tooling, governance, and contribution guidelines. • Use analytics and search data to measure content performance and drive iteration. • Write microcopy and UI text including error messages, tooltips, empty states, and onboarding flows in Figma. • Produce friction‑reducing UI copy that minimizes the need for complex support documentation. • Advocate for UX copy quality in design reviews, identifying issues with labels, flows, and user‑facing language.
Job Requirements
- 5+ years of experience spanning technical writing and content strategy in SaaS or platform environments.
- Hands‑on Zendesk experience creating, organizing, and maintaining help center content.
- Experience with Pendo or similar in‑app guidance platforms.
- Demonstrated content/brand audit experience with clear methodology and stakeholder presentation skills.
- Ability to deliver end‑to‑end content strategy from research to execution and measurement.
- Exceptional writing skills across technical, UX, and user‑facing contexts.
- Experience working in Figma and contributing to UX copy within design workflows.
- Fluency with AI‑assisted writing tools across documentation and UX copy.
- Comfort with HTML and CSS; JavaScript familiarity is a plus.
- Data literacy with the ability to derive insights from analytics tools.
- Strong independent work capability with proactive communication in a remote environment.
- Commitment to writing quality (including, proudly, the Oxford comma).
Related Guides
Related Categories
Related Job Pages
More Technical Writer Jobs
Land Negotiator - Technical Skills
Fonction publique TerritorialeVision stratégique et capacité d’analyse; Rigueur et sens de l’organisation; Pédagogie et capacité d’accompagnement des services; Capacité à travailler en transversalité; Force de proposition.
Role Description - Négociateur foncier - Assurer l'encadrement de proximité d'une équipe - Assurer la gestion administrative des dossiers en charge - Se positionner référent technique auprès des services - Traiter les demandes des usagers et de professionnels Qualifications - Connaître le cadre juridique et la réglementation adaptée au domaine public - Connaître les outils et procédures du code de l'urbanisme - Disposer de qualités relationnelles et de communication - Savoir analyser la demande d'un usager ou d'un agent et d'en anticiper le besoin au regard de l'expertise métier - Savoir être une personne ressource - Savoir faire preuve d'autonomie et d'initiative - Savoir négocier, faire de la médiation et gérer les conflits - Savoir réaliser un plan - Savoir rédiger des notes et/ou des rapports, courriers et courriels, actes administratifs, techniques et/ou juridiques - Savoir surveiller le travail accompli par les prestataires - Savoir travailler en équipe et en transversalité - Savoir utiliser le matériel topographique et le DAO - Savoir utiliser les logiciels métiers et bureautiques
Proposal Coordinator and Technical Writer
OnterrisFounded in 2012 and headquartered in North Little Rock, Arkansas, Onterris is a leading global environmental solutions provider—formerly known as Montrose Env
Role Description As a Proposal Coordinator and Technical Writer, you will play a key role in developing, coordinating, and delivering high-quality proposals and technical documents in the environmental engineering industry. This position requires strong technical writing and communications skills, and the ability to collaborate with multi-disciplinary teams to produce compelling, compliant, and strategically positioned proposals. This position is fully remote (telecommute) with occasional travel to office locations for team meetings, and the opportunity to attend annual work-related retreats and events. As a key member of the Proposal Team, this role will be responsible for a full range of activities including: - Lead the planning, development, and submission of high-quality proposals for environmental engineering projects, ensuring compliance with client and regulatory requirements. - Analyze RFPs and solicitation documents to understand client needs, develop proposal outlines, and ensure all responses are compliant, concise, and strategically positioned to highlight differentiators. - Collaborate with subject matter experts, project managers, and sales, to gather and integrate technical content and insights that shape compelling proposal narratives. - Write, edit, and format both technical and non-technical sections—including project descriptions, methodologies, executive summaries, and personnel resumes—clearly articulating the organization’s value propositions and win themes. - Manage proposal timelines, milestones, and deliverables, coordinating input from various stakeholders to ensure timely submission. - Lead or support proposal kickoff meetings, content planning sessions, and review cycles to ensure proposals are strategically aligned and high quality. - Ensure all proposal materials are persuasive, accurate, and tailored to maximize win potential, maintaining clarity, consistency, and alignment with RFP specifications. - Develop and maintain a repository of standard responses, case studies, and project summaries to streamline future proposal development and support continuous improvement. - Translate complex technical information into clear, persuasive, and client-focused content for both technical and non-technical audiences. - Coordinate graphics, charts, and visual elements with designers and/or technical staff to enhance the clarity and impact of proposal content. - Maintain records of proposals, outcomes, and feedback to inform future strategies and enhance proposal quality. - Participate in post-submission debriefs and lessons learned sessions to continuously improve proposal processes and win strategies. Qualifications - Bachelor’s degree in a Science or Engineering field, Communications, Technical Writing, English, or a related field considered an asset. - 5-10+ years of experience in proposal coordination or technical writing, with a focus on bids in the environmental engineering field targeting energy, mining or infrastructure sectors. - Demonstrated experience responding to public sector procurements such as RFPs, RFQs, RFSQs, and Statements of Qualifications (SOQs). - Exceptional written and verbal communication skills, with the ability to translate complex technical concepts into clear and compelling narratives. - Advanced proficiency in Microsoft Office Suite (Word, SharePoint, etc.); experience with proposal management and documentation tools (e.g., Adobe Acrobat, InDesign, Loopio) is an asset. - Strong organizational skills and attention to detail. - Ability to manage multiple projects and deadlines in a fast-paced environment. - Collaborative approach and ability to work with cross-functional teams. - Shipley, APMP, or other similar certifications/training are desired. - Must be able to work full-time hours, with flexible scheduling options. Requirements - Legal authorization to work in Canada with no restrictions. - Individuals in safety sensitive positions are subject to pre-employment, pre-access (and in some client cases, random) alcohol & drug testing as well as drivers abstract reviews. Benefits - Comprehensive compensation package, which includes benefits, RRSP matching, vacation days, and sick days. - Flexible work hours and schedules. - Team-based work and cross-training opportunities.
Role Description We have a remote contract opportunity for a Systematics MRP Technical Lead with one of our clients in the USA. If interested, please let me know or refer someone else. Duration: 12+ months Location: Remote Seeking a senior technical resource to support the Systematics MRP function, perform requirement analysis, manage MRP-related SWRs/SRs, provide estimations/forecasting, and independently handle production support during peak periods. Key Responsibilities - Provide technical leadership across Linux, DB2, and mainframe environments. - Perform business analysis of requirements; translate into technical deliverables. - Own estimation, forecasting, and delivery tracking from the MRP perspective. - Manage SWRs and SRs (MRP scope), including prioritization and status reporting. - Support and maintain WebFOCUS artifacts (apps, schedules, reports). - Maintain custom applications: Java-based ReportCaster scheduling app; HTML-based FInD maintenance. Qualifications - 15+ years in Linux + IBM DB2 + mainframe systems. - WebFOCUS: Self-Service, ReportCaster, report program maintenance. - Java (custom scheduling app) + HTML (custom app maintenance). - Informatica + Informatica Administration. - Strong production support ownership and troubleshooting skills. - Windows Server OS proficiency.
Role Description At Obvio, we believe traffic deaths are preventable when a community-oriented approach merges with purpose-built technology. But technology alone doesn't win contracts. Telling the right story to the right city at the right moment does. Every RFP we respond to puts us against 5+ competitors, nearly all of them incumbents who have been operating with the same technology and the same fixed playbook for decades. We are newer, faster, and better, but that doesn't matter if an evaluator doesn't understand why our story, our approach to traffic safety, and our long-term vision are fundamentally different from every other vendor in the market. This role exists to close that gap, across every proposal we write and every piece of content we put out. Winning requires holding two things at once: - Meeting municipalities exactly where they are by checking every compliance box. - Being the most tailored and compelling response in the pile. Compliance gets you in the room but creativity gets you the contract. Cities aren't just buying cameras; they're deciding whether the promise of real safety impact is worth betting on a vendor they don't yet know. The best response answers both questions at once. This is not a role for someone who treats RFPs as a document-filling exercise. We are looking for someone who has already cracked this problem: who has beaten larger, better-known competitors by doing the research and finding the specific angle that makes Obvio the obvious choice. What You'll Do This role has two components, both requiring a deep understanding of our products and the customers they serve: - Proposal Planning and Writing (70%): - Own RFP responses end-to-end from opportunity identification through contract award: set deadlines, hold internal teams accountable, and chase down whatever is needed to make the response sharper. - Ask the right questions before writing: what does this municipality care about, what did the incumbent get wrong, and what data do we have that speaks directly to them. - Research each municipality before writing: Vision Zero plans, crash data, council priorities, legislative landscape, incumbent vendor history, and relevant state statutes; translate legal requirements into accurate proposal language. - Partner closely with our operations and technical teams to ensure every response is grounded in what we can actually deliver. - Build and maintain a proposal asset library of reusable prose, briefs, and graphics: compliance language by state, case studies, data points, and personnel bios so each response starts from a strong base. - Monitor procurement channels and flag relevant opportunities to the sales team. - Content and Marketing (30%): - Build a content playbook from scratch: decide what to write, where to publish, and how to turn our customer results and market insights into a recognizable external voice. - Write blog posts, op-eds, and thought leadership on traffic safety, enforcement policy, and community outcomes. - Produce customer-facing collateral: one-pagers, product explainers, capability statements, landing pages, conference material, and sales documents. - Maintain a consistent voice across everything Obvio publishes. Qualifications - 2-5 years spanning both structured proposal writing and marketing or editorial content. - Experience at a fast-growing startup in govtech, public safety, or civic tech, preferably with direct exposure to GTM and product teams. - Clear examples of winning contracts against larger, better-known competitors on the strength of the proposal. - Strong municipal research instincts: you know how to find what an agency cares about. - Comfortable reading and synthesizing regulatory and statutory language. - Assertive enough to push internal teams for better material. "We don't have that" is not an acceptable answer if getting it would make the doc win. - You've built proposal or content infrastructure from scratch: templates, asset banks, compliance trackers. - You track contract wins, not RFP completions. - You have opinions about what good writing looks like and can defend them. Benefits - Your work will help save lives and improve road safety. - Series A of $22M led by Bain Capital. - Fast-moving startup environment with meaningful ownership. - Competitive compensation and early-stage equity.
