Decisiv, Inc.

• Write and maintain help center articles for new features in Zendesk using staging environments and collaborating with product owners, designers, and developers as needed. • Produce release announcements and in‑app messaging that translate technical changes into clear, user‑ready language. • Anticipate documentation needs by reviewing sprint plans, grooming notes, and product updates. • Maintain and improve existing documentation by reducing redundancy, improving structure, and retiring outdated content. • Create and manage Pendo in‑app guides, tooltips, and walkthroughs that complement help center content. • Audit existing brand voice and content across product and help center, identifying gaps and presenting recommendations. • Translate brand voice into tone guidelines, UX writing standards, and documentation style guides. • Define and evolve content architecture aligned with user needs and product organization. • Build a content roadmap tied to the product roadmap and sprint cycles. • Establish content operations including workflow, tooling, governance, and contribution guidelines. • Use analytics and search data to measure content performance and drive iteration. • Write microcopy and UI text including error messages, tooltips, empty states, and onboarding flows in Figma. • Produce friction‑reducing UI copy that minimizes the need for complex support documentation. • Advocate for UX copy quality in design reviews, identifying issues with labels, flows, and user‑facing language.

• Own the discovery, definition, and roadmap for Decisiv’s portfolio of billable add-on services that complement core platform capabilities and drive incremental revenue • Lead the full service investment lifecycle —build-vs-partner decisions, launch, adoption tracking, and ongoing P&L performance • Define and manage pricing strategies for add-on services, including subscription, usage-based, and tiered models, with ongoing margin and profitability analysis • Make disciplined invest/sustain/EOL decisions grounded in usage data, customer value, and financial performance • Lead Decisiv’s third-party marketplace strategy —identify, evaluate, and onboard partners whose services extend platform value for customers, dealers, fleets, and OEMs • Develop and maintain a rigorous competitive and partner landscape view —distinguishing partners to enable, compete against, or limit, and translating that into clear positioning decisions • Represent Decisiv externally as the primary commercial and product lead for third-party partnerships, driving relationships from first conversation through agreement execution • Lead or support contract and partnership negotiations, working with legal, finance, and executive leadership to structure agreements that deliver mutual value • Collaborate with platform PMs to contribute business and use case requirements for APIs that enable first- and third-party services • Leverage customer insights, market research, and usage analytics to validate service investments, inform pricing, and guide portfolio prioritization • Engage regularly with customers, prospects, and partners to gather feedback and evangelize the Decisiv services and marketplace strategy • Partner with Product Marketing on service and marketplace launches, including positioning, pricing communications, sales enablement, and go-to-market planning

• Own the end-to-end product lifecycle for assigned features of the SRM platform • Drive the re-design of critical SaaS workflows • Engage directly with customers to understand their needs • Define and track outcome-based success metrics • Conduct competitive research and market analysis • Collaborate with UX Design and Research for intuitive user experiences

• Take features from problem definition through design, implementation, rollout, and operation • Use the modern toolchain to materially compound output • Frame problems efficiently and supervise end-to-end work • Understand data flow, failure modes, and performance characteristics of systems • Improve runtime systems and tooling for developer productivity • Evolve legacy services for stability and performance • Shape REST/JSON:API/OpenAPI contracts for integrations • Work closely with product, design, and other engineers • Produce clear specs, ADRs, PR descriptions, and runbooks • Mentor other engineers and contribute to software building