• own and execute a multi-year client growth strategy aligned with BC and client business objectives. • develop and advance the client business case, including revenue targets, service expansion, and positioning milestones. • secure and deliver profitable work while managing risk exposure. • lead the performance of the full client portfolio (projects and pursuits) to achieve revenue, margin, and backlog targets. • maintain utilization aligned with portfolio expectations. • provide regular performance calibration with Business Unit and Area/Market leadership. • build and lead an engaged, high-performing Client Service Team (CST) with clear accountability. • coordinate resources across business lines and engage SMEs to expand service breadth. • mentor developing team members and model effective client leadership. • expand relationships across client functional areas and leadership levels. • translate client insights and market intelligence into actionable growth strategies. • execute structured client engagement plans (minimum 20% client-facing time). • serve as Sales Leader on key pursuits; evaluate opportunities and develop win strategies. • maintain accurate client data and apply governance between CSM and PM roles to ensure unified client messaging and delivery alignment. • flexibility to adapt and execute various additional assignments based on evolving needs.

• Lead a high performing team to provide high quality services focused on exceeding the expectations of clients • Set clear performance standards and goals for the team • Provide leadership and coaching to direct reports • Establish regular communications with direct reports through 1-1 meetings and team meetings • Showcase an extremely high level of understanding and becomes fully engrained in the client organization • Partner with internal Cielo teams and client leaders to ensure successful implementation of new clients • Develop recruiting metrics and analytics • Manage programs, events and campaigns to build candidate pipeline and drive recruiting strategy

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description The Client Services Coordinator plays a critical role within Global Media Operations (GMO), acting as a central liaison between NBCUniversal brands, internal post-production teams, and cross-functional partners. This position ensures the seamless execution of marketing and post-production services by coordinating projects from intake through delivery. This role is responsible for managing client requests, aligning resources, and maintaining strong communication across stakeholders to ensure projects are delivered on time, on budget, and to the highest quality standards. The ideal candidate is highly organized, solutions-oriented, and thrives in a fast-paced, collaborative environment. Key Responsibilities: - Partner with department leaders to plan and schedule editorial, audio, and color correction resources. - Manage all project assignments and resource bookings within ScheduALL. - Serve as a key point of contact in client meetings, gathering requirements and ensuring alignment on deliverables. - Collaborate with Client Services leadership to evaluate project scope, resource needs, and financial impact. - Build and maintain production schedules, timelines, and resource calendars. - Track project progress, reconcile daily work orders, and maintain pacing documents. - Generate and analyze reporting (ScheduALL, Tableau) to monitor resource utilization, project hours, and budget performance. - Provide operational and administrative support to Post-Production Management. - Troubleshoot workflow and system issues within the OTTO application; escalate as needed. - Coordinate time-off tracking for post-production staff to support workforce planning. - Maintain a strong understanding of post-production workflows and identify opportunities for process improvements. - Develop and maintain Standard Operating Procedures (SOPs) for workflows and systems. - Support Client Services team members with coordination, reporting, and client communications. - Deliver exceptional service to clients across multiple locations and time zones. Qualifications Requirements/Qualifications: - 1+ year of experience in a post-production, media operations, or client services environment - Proven ability to manage multiple projects and priorities independently in a deadline-driven environment - Strong communication and interpersonal skills, with the ability to interact across all levels, including senior leadership Preferred Qualifications: - Bachelor's degree - Hands-on experience with ScheduALL for scheduling and resource management - Prior experience supporting post-production or media operations teams within a large organization - Exposure to resource scheduling, budgeting, or financial tracking - Experience working in a fast-paced, client-facing environment - Highly organized with exceptional attention to detail - Adaptable and comfortable navigating shifting priorities and workflows - Proficiency in Microsoft Office (Excel, Outlook, PowerPoint, Word) - Ability to learn systems quickly and train others - Knowledge of post-production tools, editing, and audio workflows - Familiarity with tools such as ScheduALL, Slack, and Airtable - Positive attitude with a collaborative, solutions-oriented approach - Willingness to work a flexible schedule, including occasional overtime or weekends Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $50,000 - $75,000 Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

• Support external customers by phone and email throughout the lifecycle of their learning requests • Coordinate training sessions, including scheduling, logistics, materials, and resource management • Track requests and service details accurately in our case management and CRM systems • Support communication between customers, facilitators, and internal partners before and after service delivery • Assist with customer billing, invoicing, and month-end activity close • Maintain and support the provider network, including invoice review and session follow-up • Help identify and resolve issues that may affect service delivery or client relationships • Support internal and external meetings as needed • Contribute to reporting, documentation, and other team initiatives • Adapt quickly to shifting priorities in a fast-paced, client-focused environment