Brown and Caldwell logo
Brown and Caldwell

Brown and Caldwell is the largest engineering consulting firm solely focused on the U.S. environmental sector

Client Services Manager – Distribution Market Sector

Client Services RepresentativeClient ServicesFull TimeRemoteLeadTeam 1,001-5,000Since 1947H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

23 hours ago

Salary

$117K - $191K / year

Seniority

Lead

Bachelor Degree10 yrs expEnglish

Job Description

Client Services Manager – Distribution Market Sector

Brown and Caldwell

• own and execute a multi-year client growth strategy aligned with BC and client business objectives. • develop and advance the client business case, including revenue targets, service expansion, and positioning milestones. • secure and deliver profitable work while managing risk exposure. • lead the performance of the full client portfolio (projects and pursuits) to achieve revenue, margin, and backlog targets. • maintain utilization aligned with portfolio expectations. • provide regular performance calibration with Business Unit and Area/Market leadership. • build and lead an engaged, high-performing Client Service Team (CST) with clear accountability. • coordinate resources across business lines and engage SMEs to expand service breadth. • mentor developing team members and model effective client leadership. • expand relationships across client functional areas and leadership levels. • translate client insights and market intelligence into actionable growth strategies. • execute structured client engagement plans (minimum 20% client-facing time). • serve as Sales Leader on key pursuits; evaluate opportunities and develop win strategies. • maintain accurate client data and apply governance between CSM and PM roles to ensure unified client messaging and delivery alignment. • flexibility to adapt and execute various additional assignments based on evolving needs.

Job Requirements

  • a minimum of 10 years of experience in environmental engineering and consulting industry with progressive responsibilities including marketing and business development.
  • proficiency in managing client portfolios to achieve revenue, margin, and growth outcomes.
  • advanced professional acumen in balancing project oversight with strategic client leadership.
  • demonstrated ability to identify, evaluate, and scope new business opportunities in coordination with business leaders.
  • proficiency in go/no-go decision support and development of effective pursuit win strategies.
  • experience serving as Sales Leader for key proposals.
  • ability to identify and engage appropriate teaming partners to strengthen competitive positioning.
  • advanced proficiency in developing, expanding, and leveraging client relationships across multiple organizational levels.
  • strong ability to research and translate client business drivers into actionable growth strategies.
  • capability to identify emerging client needs and align BC capabilities to capture new market opportunities.
  • demonstrated ability to motivate and align multidisciplinary teams to execute business plans.
  • advanced facilitation, interview, and executive communication skills (written and oral).
  • working proficiency in risk identification, mitigation, and performance management.
  • familiarity with governance principles, decision-support models, and change leadership practices.
  • proficiency in leveraging digital tools, data systems, and AI-enabled platforms to support client and business performance.
  • advanced leadership skills with the capability to inspire and guide a team.

Benefits

  • medical
  • dental
  • vision
  • short and long-term disability
  • life insurance
  • an employee assistance program
  • paid time off and parental leave
  • paid holidays
  • 401(k) retirement savings plan with employer match
  • performance-based bonus eligibility
  • employee referral bonuses
  • tuition reimbursement
  • pet insurance
  • long-term care insurance

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