Role Description We are seeking a Home-Based Data Entry and Typing Operations Associate to support administrative and operational workflows for a distributed team serving U.S. and Canada-based functions. This role focuses on maintaining accurate records, preparing typed documents, and ensuring information is properly entered and organized across internal systems. The position is well-suited for individuals starting their administrative careers as well as those with prior experience who prefer consistent, structured work in a remote setting. Clear procedures, defined responsibilities, and organized task assignments are part of the day-to-day work. Core Responsibilities - Numeric Data Entry: Input transactional records (purchase orders, shipping manifests, billing logs) into our central database. - Verify data integrity by cross-checking source documents. - Transcription Tasks: Convert client audio (interviews, lectures, focus groups) into written transcripts, following established style guidelines. - Edit transcripts for grammar, punctuation, and formatting before final delivery. - Client Onboarding & Briefing: Facilitate 15- to 20-minute video or chat sessions to capture project scope, specific formatting rules, and turnaround times. - Document client preferences in our CRM so everyone has the same reference. - Workflow Management: Use Trello, Jira, or Monday.com to assign tasks to data entry specialists and typists. - Monitor project milestones, send reminders, and ensure deliverables meet deadlines. - Quality Assurance & Review: Perform second-level checks on spreadsheets and transcripts. Utilize checklists to confirm at least 98 percent accuracy (we aim for 99 percent). - Flag recurring errors or client feedback, then share insights with the team to improve processes. - Reporting & Client Updates: Produce concise weekly status summaries that outline completed tasks, upcoming deadlines, and any potential roadblocks. - Schedule brief check-ins with clients after milestone deliveries to gather feedback. - Process Documentation & Training: Write straightforward SOPs (standard operating procedures) that detail each step of data entry and transcription workflows. - Create short how-to videos or slide decks to onboard new hires or cross-train colleagues. Qualifications - High school diploma required; associate degree or relevant certificate (office administration, business technology) a plus. - At least one year of hands-on experience in data entry and/or transcription, whether professionally or through internships/projects. - Strong attention to detail and accuracy when working with written information. - Comfortable using Microsoft Excel, Google Sheets, and document editing tools. - Ability to follow written instructions and established processes. - Reliable internet connection and a quiet home work environment. - Clear written communication skills. - Ability to handle confidential information responsibly. Benefits - Fully remote position open to U.S. and Canada-based candidates. - Part-time and full-time scheduling options. - Predictable workloads with structured onboarding. - Opportunity to build experience in administrative and data operations. - Supportive team environment with clear expectations. Additional Information This role is being recruited confidentially. Additional details about the hiring organization and next steps will be shared during the interview process.

• Perform benefits investigations and verify insurance coverage • Utilize approved tools, EMR systems, and Pharmacy Dispensing Systems (PDS) • Review patient medical records to confirm medication regimens • Accurately document investigation outcomes • Collaborate with team members to support high-quality patient care • Identify trends, resolve issues, and recommend process improvements • Participate in ongoing operational and performance improvement initiatives • Maintain confidentiality of sensitive patient and organizational information • Stay current through professional development and training • Complete additional duties as assigned

Requisition Number: 2360863 For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Optum Serve Consulting/The Lewin Group (OSC/Lewin), a premier national health care and human services consulting and policy analysis firm, brings 50 years of experience finding answers and solving problems for leading organizations in the public, non-profit, and private sectors. In the wide-ranging field of health human services consulting, OSC/Lewin provides both depth and breadth of expertise. Currently, OSC/Lewin has more than 250 consultants drawn from industry, government and academia. They all share a solid commitment to OSC/Lewin's core values of objectivity, integrity, analytical innovation, vision, and dedication to client satisfaction. At OSC/Lewin, we help federal, state, and other decision-makers strengthen health and human services programs, make informed policy choices, and implement critical initiatives. We are seeking a passionate, visionary, and growth-oriented leader who can deliver innovate solutions to our clients. The successful candidate for Healthcare Data Analytics Consultant, Quality Measurement will be an established and recognized thought leader with a strong track record in supporting quality measurement contracts and business development. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Evaluate evidence on effectiveness for clinical measures derived from administrative or claims data, health records, electronic health records, other data sources in compliance with Centers for Medicare & Medicaid Services (CMS), the Agency for Healthcare Research and Quality, and the National Quality Forum (NQF) requirements - Develop test measure protocols and measure specifications - Perform a broad range of quantitative analysis to inform quality measurement for Medicare and Medicaid payment models - Track activities of key standards-setting committees and consensus-based organizations such as NQF - Draft and manage proposals for new projects related to measure development, testing, maintenance, and implementation - Engage, develop, cultivate and expand new and existing client relationships through policy consultation and thought leadership - Support the continued development of existing strategy to fuel long-term organizational growth in partnership with organizational leadership - Manage project delivery teams responsible for day-to-day project execution - Mentor other team members to develop their technical and analytical problem-solving skills You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Health policy professional with 4+ years industry experience in health services research, evaluation and/or policy including strong analytic skills and advanced degree (M.D., D.O., Master's degree, or Ph.D.) in medicine, economics, health policy research, or similar discipline OR a Bachelor's degree with 6+ years of experience - Experience in leading business development and proposal response efforts, including engaging with clients and partners in the business development process - Experience working on quality measure engagements, preferably for federal programs, including those at CMS - Experience working with various types of data used to measure health care quality (e.g., administrative claims, instrument-collected data, chart-abstracted data, EHR output) - Experience collaborating with and building consensus with diverse teams ability to communicate with individuals of varying technical aptitudes and professional backgrounds - Demonstrated experience implementing or supporting eCQMs for CMS programs (e.g., IQR, MIPS, ACOs, Innovation Center models) - Experience working with clinical data from EHRs and/or claims data in a quality measurement context - Broad understanding of federal or state health policy issues, with ability to work in multiple areas serving as a subject matter expert - Solid understanding of CMS quality measure specifications, including numerators, denominators, exclusions, and data completeness rules - Proven ability to translate policy and measure specifications into technical requirements and implementation logic Preferred Qualifications: - Experience supporting multi-year quality measure development or implementation contracts - Experience with databases having complex structures and relationships, such as the Integrated Data Repository, Chronic Conditions Warehouse, or similar data environment *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

• Assisting case workers with field interviews and investigations • Gathering and documenting case-related information • Supporting collateral contacts and coordination with field case managers and internal staff • Performing high-volume data entry and maintaining case management databases • Conducting database and internet research • Reviewing inactive case files for status updates • Assisting with quality assurance audits • Providing general administrative and clerical support • Performing other duties as assigned