Role Description The Performance Manager and Data Analyst II is essential to Aging and Disability Services, ensuring the County's compliance with key state and federal requirements, strengthening data-driven decision making, and supporting the integrity, accuracy, and usefulness of program information. Core duties and responsibilities include: - Leading the Older American Act Performance System (OAAPS) and Area Plan processes. - Providing insights to identify trends, address disparities, guide resource allocation, and improve service delivery. - Supporting audits, grants, and equipping staff with tools and training for high reporting standards. - Providing Contract Monitoring oversight of county, federal, and/or state programs. - Analyzing client-level and program-level data from various electronic databases. - Coordinating cross-program data collection, validation, reconciliation, and submission. - Developing dashboards, reports, visualizations, and technical/narrative summaries. - Supporting data infrastructure, integration, automation, and quality initiatives. - Leading quality reviews and staff training on reporting tools and compliance requirements. - Providing analytical support for grants, performance-based contracts, and strategic initiatives. - Supporting the development and analysis of program surveys. - Conducting analysis of survey responses to identify key themes and trends. - Developing and facilitating focus groups to gather qualitative feedback. - Performing other job-related responsibilities as assigned. Qualifications - Three (3) years of professional experience in data analysis, program evaluation, or process improvement. - Bachelor's Degree in a relevant field (Information Systems, IT, Computer Science, etc.). - Equivalent combination of education and experience may be substituted. - Graduate degree may substitute for one year of required experience. - Experience in a federal/state or local government environment is highly desired. Requirements - Ability to attend meetings or perform work at locations outside the office. - Occasional evenings and/or weekend hours may be required. Benefits - Equal opportunity employer committed to workforce diversity. - Reasonable accommodations for applicants with disabilities. - Hiring preference for certain categories of veterans and veterans/persons with disabilities.

• Maintain and distribute weekly/monthly streaming performance dashboards (DAU, MAU, stickiness, logged-in rate, avg. session time) for biweekly stakeholder meetings • Meet with key stakeholders to define target metrics for their teams and reverse-engineer solutions using available pipeline data • Support ad-hoc data requests from leadership as they arise • Monitor and maintain ETL connectors across marketing and social platforms (Facebook Pages, Instagram Business, YouTube Analytics, Google Ads, Tiktok, and more) • Administer automated data transfer jobs in BigQuery, including scheduling management and backfill resolution and maintenance for if/when they break • Serve as subject-matter-expert on data pipeline architecture across cloud data platforms, including data lineage, source systems, and reporting caveats • Partner with revenue operations, social, and marketing teams on performance data audits and dashboard maintenance • Own subscription reporting structures, auditing existing pipelines and developing new ones to support streaming platform analytics • Maintain and enhance custom scripts and queries as business needs evolve (scheduled in GBQ) • Provide cross-functional project management for technical and data initiatives across teams • Pull and reconcile web/app analytics data (GA4) with video platform metrics (JW Player) for subscriber and audience analysis • Develop and maintain DAU/MAU reporting methodology, including documenting data limitations and ensuring appropriate caveats in all stakeholder reporting • Field stakeholder questions on viewing patterns across devices and platforms (Roku, CTV, mobile, web) using combined analytics sources • Coordinate with engineering partners on data sync issues between cloud platforms • Push updated pipeline outputs from BigQuery into downstream data platforms as needed • Troubleshoot and resolve cross-cloud data transfer issues, ensuring outputs are configured correctly to maintain pipeline reliability

• Collect and organize information for the preparation of user manuals, training materials, installation guides, proposals, and reports. • Edit and maintain functional descriptions, system specifications, user manuals, and other customer deliverables. • Support financial and administrative tasks related to business systems. • Prepare and maintain systems, programming, and operations documentation under general supervision. • Maintain a current internal documentation library and coordinate special documentation services as needed. • Provide detailed analysis of various business system functions and support technical documentation efforts.

• Design and develop analytic solutions for strategic and tactical service activities • Deliver insights through dashboards, visuals, and graphical displays in self-service formats • Translate customer needs and use cases into analytic solutions with minimal supervision • Analyze large and complex datasets related to supply chain and operations • Identify, source, and integrate data from disparate systems • Apply statistical models and algorithms to generate insights that influence business decisions • Detect deviations in process or system performance and apply appropriate analytical techniques • Communicate analytical methods and outputs effectively to stakeholders • Support specific supply chain functions including Planning, Fulfilment, Procurement, and Finance • Work within AGILE delivery lifecycle and collaborate with cross-functional teams