• Collect and organize information for the preparation of user manuals, training materials, installation guides, proposals, and reports. • Edit and maintain functional descriptions, system specifications, user manuals, and other customer deliverables. • Support financial and administrative tasks related to business systems. • Prepare and maintain systems, programming, and operations documentation under general supervision. • Maintain a current internal documentation library and coordinate special documentation services as needed. • Provide detailed analysis of various business system functions and support technical documentation efforts.

• Design and develop analytic solutions for strategic and tactical service activities • Deliver insights through dashboards, visuals, and graphical displays in self-service formats • Translate customer needs and use cases into analytic solutions with minimal supervision • Analyze large and complex datasets related to supply chain and operations • Identify, source, and integrate data from disparate systems • Apply statistical models and algorithms to generate insights that influence business decisions • Detect deviations in process or system performance and apply appropriate analytical techniques • Communicate analytical methods and outputs effectively to stakeholders • Support specific supply chain functions including Planning, Fulfilment, Procurement, and Finance • Work within AGILE delivery lifecycle and collaborate with cross-functional teams

• Driving profitable growth through commercial intelligence, structural rigor & strategic steering • Primary performance auditor of commercial outcomes • Identify the "why" behind performance trends and present them compellingly • Conduct deep-dives into revenue beats or misses and distinguish between one-time windfalls and core structural trends • Lead commercial counterparts through the forecasting and budgeting process • Create elegant solutions for complex business topics like pricing elasticity and market entry costs • Build automated revenue reporting using advanced analytical and reporting tools

• Generate strategic insights that support campaign decisions, customer segmentation, and prioritization of commercial opportunities; • Conduct sales funnel analyses, identifying bottlenecks and opportunities for improvement; • Assist in managing and distributing the team's workload, working closely with leadership; • Develop in-depth analytical studies, formulating hypotheses and investigating variables that impact revenue; • Collaborate with the engineering team in the data processing pipeline, understanding the logic of data structures and helping to critique and guide best practices; • Evaluate campaign performance (ROI, CAC, LTV, conversion) and recommend optimizations; • Design and maintain dashboards that support daily operations across teams; • Work in partnership with marketing, sales, product, CX and engineering teams, monitoring processes in detail to ensure data consistency and quality; • Deliver clear presentations of results and recommendations to stakeholders and leadership;