• This is a remote position. • We are looking for a specialist focused on Amazon Connect. • Custom development and integrations are handled by the VELAIO team; this role focuses on designing, configuring, and operating the contact center platform.

• Fluent understanding of mechanical systems and programming sequences, airflow distribution and Building Management Systems. • Perform and lead preliminary and conceptual engineering tasks, including energy analysis and modeling. • Conduct and lead ASHRAE Level I and Level II energy audits. • Support business development activities as a subject matter expert that lead to awarded contracts, including client relationship building, project positioning, teaming arrangements, proposal preparation, and oral presentations. • Manage and maintain Microsoft Project® for project scheduling and all related Project Development activities. • Extract, analyze, and prepare utility data from customer bills for energy modeling and business case preparation. • Perform custom engineering calculations and energy modeling using eQuest or Trane Trace 3D® and quality check energy models created by others. • Lead implementation and commissioning teams by providing required information and data to successfully complete projects. • Apply subject matter expert knowledge of mission-critical systems and terminology to build customer confidence during energy audits, client engagements, and Project Development. • Solve complex problems during energy audits, recommending unique and creative solutions. • Lead a team in the timely delivery of project deliverables and adherence to development schedules. • Research, evaluate, and recommend new and emerging technologies for use in future projects. • Perform all duties in alignment with the Company’s vision, purpose, quality objectives, and established policies and procedures. • Travel is a required component of this role and will be necessary to meet job responsibilities.

• Elaboración y actualización de cronogramas. • Seguimiento de avance físico y financiero. • Preparación de informes de avance semanales y mensuales. • Gestión de cambios y análisis de impacto en plazo. • Coordinación con equipos de ingeniería.

• Manage and maintain SCCM/MECM environment, including software deployment, patching, and configuration management • Create, package, test, and deploy applications across enterprise environments • Support operating system deployments (OSD) and image management • Perform ongoing patch management, including 3rd party patching solutions (e.g., Recast or similar) • Assist with Intune / Endpoint Manager for device management and co-management scenarios • Monitor SCCM performance, troubleshoot deployment issues, and ensure system reliability • Maintain documentation for deployment processes and configurations • Collaborate with cross-functional IT teams to support endpoint lifecycle management