• Facilitate and coach continuous improvement events and coordinate activities across teams, support groups, and management, while removing barriers to global performance. • Lead cross-functional teams in developing and improving business processes, architecture, requirements, change management, and performance metrics. • Diagnose workflow impediments and provide guidance on the appropriate CI methodologies (TPS Lean, Six Sigma, PDCA, DMAIC, Theory of Constraints) to eliminate waste and reduce variation. • Guide site leaders, managers, and CI practitioners in applying continuous improvement principles and leadership behaviors that build a culture of excellence. • Define and facilitate improvement activities using the Plan-Do-Check-Act (PDCA) cycle and other CI frameworks aligned with the site’s strategic roadmap. • Continuously coach sites to drive improvements and improve standard work for the purpose of increasing customer value and operational agility. • Establish, track, and communicate CI-related metrics and clear reporting for stakeholders. • Determine resource requirements, training needs, and internal control procedures that align with organizational objectives. • Facilitate events such as TPM workshops, Standard Work design sessions, SMED quick-change projects, root cause analyses (RCA), and value stream transformations in both manufacturing and administrative areas. • Mentor and coach teams to navigate ambiguity, build problem-solving capabilities, and sustain improvements. • Work independently and collaboratively, building strong relationships at all organizational levels. • Serve as a customer-focused leader and change agent who moves the transformation process forward. • Organize and manage multiple priorities, meeting aggressive deadlines while maintaining high-quality standards.

• Responsible for overall restaurant operations including front-of-house and back-of-house management. • Ensure exceptional guest service by upholding brand standards and resolving guest concerns promptly. • Manage budgets, forecasts, payroll, and financial performance of the restaurant. • Monitor daily operations to ensure compliance with health, safety, and sanitation regulations. • Develop, implement, and oversee restaurant policies, procedures, and training programs. • Recruit, interview, hire, and train team members; provide continuous coaching, counseling, and development. • Lead, motivate, and inspire staff to achieve performance goals and uphold company values. • Schedule labor effectively while controlling costs and maintaining service levels. • Partner with the culinary team to ensure consistent food quality, presentation, and timeliness. • Oversee vendor relationships, inventory control, and ordering of food, beverage, and supplies. • Review and analyze sales, labor, and cost reports to optimize profitability. • Maintain physical appearance and cleanliness of the restaurant at all times. • Ensure compliance with all local, state, and federal laws, including alcohol service and wage regulations. • Handle guest relations, VIP experiences, and special events coordination. • Provide weekly/monthly reports to ownership/operations leadership on financial performance and operations. • Lead by example in fostering a positive work environment, accountability, and teamwork.

• Provide technical expertise and thought leadership in effective customization development • Deliver services within agreed timeframe, budget parameters and performance targets • Participate in audit and other compliance activities • Ensure User Acceptance Test (UAT) cases are signed off prior to change movement to production

• Responsible for managing and coordinating multi-brand luxury appliance service and repair operations across a designated region. • Ensure high-quality customer service, efficient operations, and compliance with company standards and policies. • Develop and manage the effectiveness of a group of independent, 3rd party service technicians and installers within their region. • Collaborate with other departments to ensure delivery of best-in-class service experiences and meet overall business objectives. • Recruit, supervise, train, and motivate Service Companies and their technicians and support staff, ensuring high performance and adherence to customer satisfaction and quality standards. • Oversee scheduling, dispatching, and completion of appliance repair and maintenance services to meet customer expectations and service level agreements (SLAs). • Ensure timely and effective resolution of customer issues, maintaining high customer satisfaction ratings and addressing escalated complaints. • Monitor key performance indicators (KPIs) such as response times, repair completion rates, and technician productivity; implement strategies to improve efficiency and service quality. • Manage parts inventory, tools, and equipment for service operations, ensuring availability and cost-effectiveness. • Develop and manage regional budgets, controlling costs related to labor, parts, and operations while meeting financial targets. • Collaborate with manufacturers, suppliers, and third-party service providers to ensure quality parts and warranty compliance. • Prepare and analyze reports on service metrics, operational performance, and customer feedback to identify trends and areas for improvement. • Develop and implement regional service strategies aligned with company goals, including the expansion of services or adoption of new technologies.