• Monitor live vehicle operations and respond to remote assistance requests in real time • Use the remote assistance platform to support vehicles in accordance with operational protocols • Work on independently resolving issues, and escalate unresolved issues to the relevant team lead promptly and track resolution through to closure • Identify and flag patterns in vehicle behaviour or system performance that require attention • Communicate findings to relevant teams in a timely and structured manner • Collect, organise, and summarise remote assistance system issues and feedback • Communicate findings to relevant teams in a timely and structured manner • Assist customer service specialists with user communications and information follow-up as required • Support testing and feedback tasks related to remote assistance and customer service systems

• Create and edit intricate drawings • Perform advanced calculations • Conduct comprehensive land survey research • Ensure all CAD work meets the highest standards of precision and accuracy • Confirm that all drawings and maps accurately represent the surveyed data while adhering to project specifications and industry standards • Take on a mentorship role, guiding and assisting less experienced technicians in their work

• Responsible for office support of the HVAC service department • Coordinate on-demand billable calls for maintenance or repair • Proactively schedule preventative maintenance visits for plan members • Handle all inbound calls for H&C sales • Call potential customers to schedule sales visits • Monitor the CIA HVAC Teams chat room • Manage customer service issues as needed • Confirm all H&C sales visits and service visits • Effectively handle escalated customer issues • Follow up on proposed and quoted work or return visit requests in a timely fashion • Ensure service crews have updated customer information • Respond professionally to calls, emails, and instant messages • Perform additional tasks as required.

• Import and process all customer payments across all the Business units. • Payments must be applied accurately and timely. • Make responsible decisions in appropriately applying payments to the correct accounts; maintain accurate and concise records of all payments received; maintain unapplied payments. • Manage deduction process by analyzing customer accounts where short payments have been taken. • Ability to make routine decisions following established policy and procedures; ability to plan daily work for completion; knowledge of computer and related functions. • Work with Account Support and other teams/functions on requests of payment reapplications. • Communicate with other department on various items as needed. • Assist Accounts Payable and Finance departments with audit requests for documentation. • Perform other duties as assigned.