• Oversee and manage the controlled documents lifecycle and corresponding test assessments. • Ensure compliance with internal policies and procedures and target review cycle frequency including appropriate formatting of SOP documents. • Support SOP review and approval process as deemed appropriate • Oversee and manage training related activities (e.g. SOP table of content, training matrix, training decks, other training documentation) • Oversee and provide assistance with CAPA administrative activities (data entry, effectiveness checks, process improvement, ensure process is managed in compliance with policies and procedures, etc.) • Support and assist with GQC IT systems maintenance and change control (CAPA, electronic Document and Learning Management System, other) • Oversee and manage the Regulatory/Client Audit Support functions • Audit scheduling and audit calendar maintenance • Meeting coordination/logistics • CDA Requests • Auditor Code of Conduct • Setting up internal trackers and portals • Setting up and providing secure Box access for auditor(s) when required • Quality Compliance documentation review prior to and during audit. • Ensure audit reports and responses are stored as per UBC record retention procedures. • Provide administrative support (i.e., agenda, minutes, metrics) for the Global Quality Compliance department. • Assist in department-related special projects. • Other duties as assigned.

• Provide day-to-day oversight and coordination of caseload to ensure all case elements and tasks are completed timely and ensure cases move through the process as required. • Act as single point of contact responsible for prior authorization and appeal processing communications to patients, healthcare providers, field reimbursement representatives and other external stakeholders. • Communicate patient benefits and responsibility timely and accurately. • Assess and refer patients appropriately for special programs/services when appropriate. • Performs quality checks on cases and report trends to leadership. • Responsible for good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state and federal safety and environmental programs and procedures. • Troubleshoot complex cases, spanning multiple disease-states, while interfacing with key stakeholders (internal/external) to ensure optimal start to therapy • Report Adverse Drug Events that have been experienced by the patient in accordance pharmaceutical requirements. • Recognize a product quality complaint and forward caller/written information to a manufacturer. • Other duties, as assigned.

• Manage and optimise the deployment of service executives across India to ensure efficient, high-quality service delivery • Improve service processes to enhance response times and high-quality delivery for Biotage instruments across the full portfolio • Develop contingency plans to address operational challenges and minimise customer downtime • Enhance the post-installation customer experience to drive repeat business and service contract renewals • Build and maintain strong relationships with pharmaceutical, biotech, CRO/CMO, academic, and government laboratory customers, while effectively managing escalations and resolving customer issues • Forecast and drive quarterly service bookings and revenue targets across AMCs, spare parts, qualifications, upgrades, and other aftermarket services • Identify and grow aftermarket opportunities across Biotage's installed base, providing value-based solutions and leading commercial negotiations for service contracts and renewals • Partner with Biotage global factories and cross-functional teams in India to ensure seamless installation, technical support, and an excellent customer experience • Manage spare parts inventory, improve DSO, DOS, and accounts receivable collections, and deliver profitable service operations in line with India service P&L targets • Lead, coach, and develop service managers and field service engineers, identifying capability gaps and driving continuous development aligned with Biotage India's service excellence standards

• Coach, mentor, and role-model HearUSA’s core values and expected behaviors through frequent clinic visits and consistent follow-up to drive sustainable performance and a superior client experience. • Maintain regular communication with assigned clinics to monitor performance, provide timely feedback, recognize achievements, and ensure alignment on priorities and goals. • Develop and execute clear action plans (monthly, weekly, and daily) for clinics within the assigned district, ensuring teams understand priorities, expectations, and the “why” behind initiatives. • Identify barriers to clinic performance and take an active role in problem-solving by collaborating with center teams and cross-functional partners to implement effective solutions and processes. • Partner with the Training team and Hearing Care Provider Team Leads to support the onboarding, training, monitoring, and ongoing development of new and existing clinic employees. • Ensure consistent execution of daily operational standards, including sales performance, inventory control, and cash management. • Manage and oversee a regional budget, ensuring each clinic operates within established financial guidelines. • Drive financial performance through P&L oversight, budget adherence, and achievement of district-level financial goals. • Work onsite in clinics with an expectation of visiting each center approximately 2–3 times per quarter to provide hands-on leadership and support.