Title: Lead Applications Engineer Holland, Michigan, United States Hybrid Job Schedule: Full time JR Automation, a Hitachi Group Company, is driven to deliver customer success worldwide. We provide intelligent automated manufacturing and distribution technology solutions that transform how the world's leading manufacturers make and distribute products. Our strength is our people and we’re always looking to strengthen our team across the globe. Join us as a Lead Applications Engineer. Location Type: The position is an onsite role in Holland, MI. How You’ll Make an Impact: - Assisting in the day-to-day management of the Applications Engineering team members and tasks - Training, Mentoring, Coaching and Reviewing the Applications Engineering Team and their work - Understand thoroughly customer requirements, specifications, and existing “pain points” to aid other AEs in winning solutions - Aid in the AE Teams efforts to define/develop cost-competitive, capable, technical solutions that meet internal and external customer requirements - Ensure the AE Team is applying practical conformance to JRA Applications Engineering corporate practices, procedures, and tools - Provide Cross Functional Team Support within Projects - Ensure conformance to “As Sold” Scope of Work - Similar Job Requirements to that of a Level IV AE with the additional requirements for Task and Team - Member Management as directed by the Applications Engineering Manager - Train, mentor, coach and review the Applications Engineering Team and their work with the goal of winning work profitably - Manage team member work prioritization, capacity tracking, quote status tracking, and initiating and leading quote kick-off meetings - Provide support to the cross functional team and applications engineering team - Support AE Manager with interviews, cost & concept reviews, assignments, process compliance, deadline management and leading department meetings - Supporting Account Managers by ensuring pain points and competitive advantages are identified and leveraged into the proposals - Support Account Managers by attending customer visits for key accounts - Facilitate concept brainstorming, leading docket review meetings - Ensure all outgoing proposals have a clearly defined scope which includes specifying machine buy-off requirements, identifying customer part requirements at project level, ensuring that the customer specifications have been reviewed, and that appropriate risks, assumptions and exceptions are properly addressed within the Proposal Document - Assisting in upper management approval meetings - Maintain assignment-specific AE related fields in company CRM (Salesforce) - Perform periodic personnel Performance Reviews - Dependent upon workload and needed support, the Lead AE may, at any time, assume the role of any lesser AE as times and circumstances dictate What You’ll Bring: - Bachelor’s degree in an engineering, business discipline, or equivalent experience calculated as two (2) years of relevant work experience for each year of academic study - Ten years of industry experience leading successful projects - Current or prior JR Automation experience, or experience in the automation industry is strongly preferred - Proficiency in all Applications Engineering processes

Title: Senior Solution Engineer (Remote) Location: GA-Atlanta Job Description: United States Suitability/Public Trust Fully remote Information Technology Overview GovCIO is seeking a highly experienced Senior Solution Engineer to support a key federal customer in Health IT. This role requires deep knowledge of Department of Veterans Affairs (VA) technology stacks, strong technical leadership, and the ability to explain complex systems in clear, actionable ways. The engineer will support modernization, integration, and lifecycle management within a diverse, mission‑critical enterprise—covering healthcare delivery, research, analytics, technology transfer, and interoperability systems.This role is a fully remote position within the United States with core hours of operation from Monday to Friday 8AM to 5 PM ET, with occasional travel for strategic planning and executive presentations. Responsibilities - Provide engineering expertise and guidance across VA cloud and data infrastructures, including AWS, Azure, Google Cloud, virtualized compute, storage, and secure networking layers. - Possess a full understanding of application and middleware stacks such as VHA clinical systems, gov and associated mobile platforms, research management and innovation systems, and interoperability frameworks including FHIR and HL7. - Perform basic troubleshooting, break/fix analysis, and sustainment operations to ensure reliability of VA systems. - Support steady-state operations, incident resolution, and routine maintenance activities. - Coordinate with development, operations, and VA stakeholders to resolve issues quickly and prevent service disruption. - Assess and modernize aging systems without disrupting day‑to‑day operations. - Develop strategies to streamline delivery across healthcare, research, and technology‑transfer workflows. - Evaluate opportunities for consolidation, reuse, lifecycle efficiency, and cost reduction. - Identify strategies to integrate AI/ML, automation, and advanced analytics into VA systems to enhance efficiency, accuracy, and cost-effectiveness. - Support the adoption of predictive analytics, clinical research tools, and operational optimization platforms. - Evaluate and integrate COTS-based tools within complex custom IT ecosystems supporting healthcare delivery, research, and innovation. - Address interoperability, security, compliance, and performance challenges across diverse technology stacks. - Work effectively across diverse stakeholder groups—clinical, research, technical, and executive—to build consensus around modernization strategies. - Translate complex technical challenges into digestible, executive-ready messaging for strategic decision-making. - Support quarterly planning sessions, roadmap reviews, and enterprise briefings. Qualifications Required Skills and Experience: - 15+ years of experience in solution engineering, systems engineering, or enterprise IT roles. - Bachelors degree and comparable yrs of experience. - Demonstrated experience supporting VA, VHA, VBA, or other federal Health IT programs. - Expertise across VA technology stacks, including: - Cloud & Data Infrastructure: AWS, Azure, Google Cloud, data lakes, secure compute/storage - Application & Middleware: VHA systems, VA.gov services, interoperability tools (FHIR/HL7) - Security & Compliance: IAM, encryption, audit frameworks, HIPAA/DoD-aligned controls - AI/ML Stacks: Predictive analytics, research platforms, data science workflows - Technology Transfer Systems: Patent/IP management tools, collaboration platforms - Proven success integrating COTS solutions into large-scale, custom IT ecosystems. - Outstanding oral and written communication skills, able to simplify complex technical topics. - Ability to work effectively across diverse stakeholders and build consensus around modernization strategies that streamline and enhance healthcare delivery for veterans. - Clearance Required: Ability to obtain and maintain a Suitability/Public Trust clearance Posted Salary Range USD $175,000.00 - USD $180,000.00 /Yr. Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here’s what you can expect: - During the Interview Process - Virtual video interview conducted via video with the hiring manager and/or team - Camera must be on - A valid photo ID must be presented during each interview - During the Hiring Process - Enhanced Biometrics ID verification screening - Background check, to include: - Criminal history (past 7 years) - Verification of your highest level of education - Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: - Employee Assistance Program (EAP) - Corporate Discounts - Learning & Development platform, to include certification preparation content - Training, Education and Certification Assistance* - Referral Bonus Program - Internal Mobility Program - Pet Insurance - Flexible Work Environment *Available to full-time employees Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

• Lead the design and implementation of scalable Product Access and entitlement systems supporting cloud, API, and AI-driven products • Define and drive the long-term technical strategy and engineering vision for Product Access platforms and access enforcement capabilities • Drive the development of greenfield initiatives and foundational platform capabilities through hands-on prototyping and implementation • Serve as a technical accelerator across teams by contributing directly to critical projects and resolving complex engineering challenges • Champion adoption of AI-assisted software development practices, including effective use of tools such as Claude Code to improve engineering productivity, software quality, and delivery velocity • Establish best practices for integrating AI-assisted workflows into software design, implementation, testing, and operational support • Design systems supporting access decisions for both human and non-human actors, including services, automations, and AI agents • Lead the evolution of entitlement and licensing platforms to support subscription, usage-based, and emerging AI-driven consumption models • Build highly scalable, low-latency, and resilient distributed systems with strong operational excellence • Influence technical direction across multiple engineering organizations to drive adoption of shared platform capabilities, standards, and engineering practices • Build strong partnerships across engineering, product, security, and business teams while constructively challenging decisions when needed to ensure long-term scalability and company-wide alignment • Act as a company-level technical leader, making decisions and recommendations based on what delivers the greatest overall customer and business impact • Partner deeply with Product Management to shape product capabilities, monetization models, platform evolution, and long-term strategy • Mentor engineers through hands-on collaboration, code reviews, architecture guidance, and technical leadership • Evaluate emerging technologies and translate them into practical engineering capabilities and strategic advantages for the organization • Influence engineering culture by promoting simplicity, developer experience, operational excellence, scalable architectures, and high-quality execution

Title: Senior NICE CXOne Engineer Location: United States Job Description: Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world''s largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech''s engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We are seeking a Senior NICE CXOne Engineer with strong expertise in contact center technologies and IVR development. This role requires working closely with clients and internal teams to design, implement, and enhance contact center solutions using the NICE CXOne platform. The ideal candidate will play a key role in designing IVR systems, integrating backend services, and ensuring reliable deployment of enhancements across multiple agencies. Responsibilities: - Serve confidently in a client-facing role, managing multiple stakeholders effectively. - Coordinate and execute release planning, development, testing, and deployment of IVR enhancements across multiple agencies. - Design and build call flows, chat solutions, and backend system integrations using APIs. - Provide Subject Matter Expertise (SME) for NICE BU, contributing to solution design and optimizing network solutions. - Design and implement skills-based routing for voice, chat, email, and SMS contact center technology. - Collaborate with the architecture team to design, develop, and integrate APIs. - Translate business requirements into technical requirements, preparing design documents for application development. - Provide troubleshooting support and technical assistance for scripting and system issues. - Work with cloud-based SaaS/PaaS/IaaS providers and virtualized systems, including application servers, databases, and network infrastructure. - Coordinate issue resolution and communication with technical teams in case of problems. - Review support tickets with agency leadership and oversee the resolution of support questions related to agency tickets. - Act as an SME, guiding team members in designing and achieving requested IVR enhancements. - 5+ years of experience with NICE InContact and/or NICE CXone. - 3+ years of experience scripting in NICE CXOne Studio. - Strong conflict management skills with the ability to navigate and resolve issues. - Excellent organizational communication skills, both written and verbal. - Proven ability to collaborate and work effectively in a team environment. - Experience in creating contact center dashboards. - Familiarity with Salesforce. - Basic knowledge of intersystem networking and data traffic flow between components. - Ability to troubleshoot end-to-end call center applications, including issues in Chrome and Edge when interacting with web-based applications like Salesforce or Microsoft Dynamics. Nice To Have - Experience working with RESTful Web Services / APIs. - Programming experience in C#, C++, Java, JavaScript, or Python. We offer: - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. - Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. All your information will be kept confidential according to EEO guidelines.