Title: Senior NICE CXOne Engineer Location: United States Job Description: Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world''s largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech''s engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We are seeking a Senior NICE CXOne Engineer with strong expertise in contact center technologies and IVR development. This role requires working closely with clients and internal teams to design, implement, and enhance contact center solutions using the NICE CXOne platform. The ideal candidate will play a key role in designing IVR systems, integrating backend services, and ensuring reliable deployment of enhancements across multiple agencies. Responsibilities: - Serve confidently in a client-facing role, managing multiple stakeholders effectively. - Coordinate and execute release planning, development, testing, and deployment of IVR enhancements across multiple agencies. - Design and build call flows, chat solutions, and backend system integrations using APIs. - Provide Subject Matter Expertise (SME) for NICE BU, contributing to solution design and optimizing network solutions. - Design and implement skills-based routing for voice, chat, email, and SMS contact center technology. - Collaborate with the architecture team to design, develop, and integrate APIs. - Translate business requirements into technical requirements, preparing design documents for application development. - Provide troubleshooting support and technical assistance for scripting and system issues. - Work with cloud-based SaaS/PaaS/IaaS providers and virtualized systems, including application servers, databases, and network infrastructure. - Coordinate issue resolution and communication with technical teams in case of problems. - Review support tickets with agency leadership and oversee the resolution of support questions related to agency tickets. - Act as an SME, guiding team members in designing and achieving requested IVR enhancements. - 5+ years of experience with NICE InContact and/or NICE CXone. - 3+ years of experience scripting in NICE CXOne Studio. - Strong conflict management skills with the ability to navigate and resolve issues. - Excellent organizational communication skills, both written and verbal. - Proven ability to collaborate and work effectively in a team environment. - Experience in creating contact center dashboards. - Familiarity with Salesforce. - Basic knowledge of intersystem networking and data traffic flow between components. - Ability to troubleshoot end-to-end call center applications, including issues in Chrome and Edge when interacting with web-based applications like Salesforce or Microsoft Dynamics. Nice To Have - Experience working with RESTful Web Services / APIs. - Programming experience in C#, C++, Java, JavaScript, or Python. We offer: - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. - Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. All your information will be kept confidential according to EEO guidelines.

Location: Everett United States Job Description: Job Title: Quality Engineer Job Description As a Quality Engineer, you will support the quality, reliability, and safety of complex electromechanical and embedded products throughout the entire product lifecycle. You will apply strong analytical skills, a solid technical foundation in electronics and mechanical systems, and disciplined problem-solving methods to ensure products meet customer expectations and comply with applicable regulatory and industry standards. Working closely with cross-functional teams, you will contribute to quality planning, verification and validation, risk management, and continuous improvement from early development through sustaining production. This is an on-site, in-person role based in Everett, WA, with a hybrid work schedule. Responsibilities - Support the development and execution of product lifecycle quality plans from concept through product launch. - Participate in Design for Quality (DfQ) activities, including DFMEA and design control deliverables, to ensure robust product designs. - Support risk management activities by contributing to control plans and maintaining risk documentation throughout the lifecycle. - Assist in defining acceptance criteria, test strategies, MSA/GR&R, and Critical-to-Quality (CtQ) characteristics for new and existing products. - Collaborate with Engineering, Product Management, and Operations to support manufacturability, reliability, and risk mitigation in design and process decisions. - Lead or support APQP (or equivalent) activities, including PFMEA, control plans, PPAP documentation, and process capability analysis for new product introductions. - Participate in validation of production test systems, calibration methods, and in-process inspection strategies to ensure effective production controls. - Support cross-functional readiness reviews to ensure a smooth transition from development to full production. - Track and report launch quality metrics such as DPPM, escapes, and early-life warranty or reliability issues, and drive follow-up actions as needed. - Monitor product health indicators including returns, complaints, yields, warranty data, and reliability trends to identify emerging issues. - Identify and help reduce rework and scrap contributing to Cost of Poor Quality (CoPQ) through data-driven analysis and improvement actions. - Lead or support root cause investigations using 8D, 5 Whys, Ishikawa diagrams, and statistical methods to resolve product and process issues. - Lead or support stop-ship actions, containment activities, investigations, and quality-related communications when critical issues arise. - Evaluate and recommend improvements to in-process and end-of-line inspection and testing strategies to enhance detection and prevention controls. - Support change control evaluations for engineering change orders (ECOs), process changes, and component changes to ensure continued product quality. - Collaborate with Service and Customer Support teams on customer issues, corrective actions, and feedback loops to drive product and process improvements. - Participate in cross-functional quality reviews and communicate data-driven quality insights to stakeholders. - Support ISO 9001:2015 quality system activities and participate in internal and external audits. - Assist in maintaining quality procedures, work instructions, and records to ensure compliance and consistency. - Support supplier and customer audits, including corrective action verification and follow-up. - Promote a culture of quality, continuous improvement, and adherence to ISO and industry standards across the organization. Essential Skills - Bachelor's degree in Electrical, Manufacturing, Mechanical, Systems Engineering, or a related discipline. - 5+ years of Quality Engineering experience supporting hardware, electromechanical, or embedded products. - Working knowledge of verification and validation (V&V) methodologies, statistical tools, and quality engineering principles. - Hands-on experience with DFMEA, PFMEA, measurement system analysis (MSA), GR&R, control plans, and structured problem solving. - Experience participating in internal audits; auditor certification is a plus. - Experience with failure analysis and basic reliability concepts. - Proficiency with data analysis tools such as Minitab, Excel, or Power BI. - Experience participating in Lean, Kaizen, or Six Sigma initiatives; Green Belt certification is preferred. - Familiarity with ISO 9001:2015, ISO/IEC, or similar quality and industry standards. - Strong analytical and problem-solving skills with the ability to use data to drive decisions. - Ability to work effectively in cross-functional teams and communicate clearly with technical and non-technical stakeholders. Additional Skills & Qualifications - Experience with printed circuit board assembly (PCBA) processes, electronics manufacturing, or production test systems. - Familiarity with PLM, ERP, MES, or other digital quality systems. - Exposure to reliability engineering methods such as FRACAS or Weibull analysis. - Strong collaboration skills and the ability to influence decisions through data and objective analysis. - Continuous improvement mindset with strong attention to detail and process discipline. Work Environment This role is based in Everett, WA, within a modern engineering and manufacturing environment focused on hardware, electromechanical, and embedded products. The position follows a hybrid schedule, with three days per week on-site (Tuesday, Wednesday, and Thursday) and two days remote (Monday and Friday), for a standard 40-hour work week with some overtime as needed. You will work closely with cross-functional teams including Engineering, Product Management, Operations, Service, and Customer Support, and will regularly interact with production test systems, calibration methods, and in-process inspection tools. The organization promotes a culture of quality, continuous improvement, and collaboration, supported by ISO 9001:2015-aligned processes, Lean and Six Sigma initiatives, and digital systems such as PLM, ERP, and MES. Job Type & Location This is a Contract to Hire position based out of Everett, WA. Pay and Benefits The pay range for this position is $40.00 - $65.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Everett,WA. Application Deadline This position is anticipated to close on Jun 30, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Location: Topeka United States Job Description: Substation Engineer Overview We are seeking an Intermediate Substation Engineer to support the design and maintenance of substation protection and control systems across a large regional electric power network. This role helps ensure the reliability, safety, and performance of transmission, substation, and generation-related assets. Responsibilities - Design and support substation, transmission, and generation protection and control systems - Specify substation equipment such as breakers, transformers, switches, relay panels, capacitor banks, and grounding systems - Develop protective relaying, metering, and SCADA designs using system requirements, standards, and past project data - Analyze system data including voltage, ampacity, impedance, CT ratios, and relay settings - Prepare project scopes, cost estimates, bills of material, and technical drawings - Support operations and construction teams with troubleshooting, testing, failure analysis, and drawing review - Review work from designers and technicians to ensure compliance with design standards, safety requirements, and regulations Required Qualifications - Bachelor's degree in Electrical Engineering from an ABET-accredited program - Experience or exposure to substation design, protection & control, SCADA, and power systems - Understanding of schematics, wiring diagrams, logic diagrams, and relay protection schemes - Strong communication, organization, and problem-solving skills - Ability to manage multiple priorities in a fast-paced engineering environment Preferred Qualifications - Utility experience related to substations, transmission, generation, or protection systems - Experience with relay logic, settings, elementary drawings, and protection design packages - Proficiency with AutoCAD, spreadsheets, and engineering documentation tools Key Skills Substation Design, Electrical Engineering, Protection & Control, SCADA, Power Delivery, Protective Relaying, AutoCAD Job Type & Location This is a Contract position based out of Topeka, KS. Pay and Benefits The pay range for this position is $50.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jul 3, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Title: Senior Quality Engineer Job Description: Job Title: Quality Engineer Location: Everett, WA, with a hybrid schedule of 3 days in the office (Tuesday, Wednesday, Thursday) and 2 days remote (Monday, Friday). - Candidates must be local to greater Seattle area due to in office requirements. No relocation assistance provided. Overview The Quality Engineer ensures product quality, reliability, and compliance across the full product lifecycle. This role requires strong analytical skills, technical expertise in electronics and mechanical systems, and the ability to drive quality initiatives across cross-functional teams. You will lead quality planning, risk management, validation activities, and continuous improvement to meet customer and industry standards. Key Responsibilities - Lead product lifecycle quality planning from concept through production launch - Own Design for Quality activities, including DFMEA and design control deliverables - Drive risk management, control plans, and traceability from requirements to validation - Define acceptance criteria, test strategies, and Critical-to-Quality parameters - Partner with Engineering, Product, and Operations on design, manufacturability, and reliability - Support APQP processes including PFMEA, control plans, and PPAP - Ensure production readiness through validation of test systems and inspection methods - Monitor launch and field quality metrics such as DPPM, yield, and warranty data - Lead root cause analysis using 8D, 5 Whys, and statistical methods - Drive corrective actions, containment, and continuous improvement initiatives - Support change control, audits, and compliance with ISO 9001 standards - Collaborate with suppliers, service teams, and customers on quality issues - Communicate risks and performance trends to leadership Qualifications - Bachelor's degree in Electrical, Manufacturing, Systems, or related field - 5+ years of Quality Engineering experience in hardware or electromechanical products - Strong knowledge of quality tools such as FMEA, MSA, control plans, and problem solving methods - Experience with data analysis tools such as Minitab or Power BI - Familiarity with ISO 9001 and audit processes - Six Sigma or CQE certification preferred Preferred Skills - Experience with PCBA or electronics manufacturing - Knowledge of reliability methods and systems like PLM, ERP, or MES - Strong cross-functional collaboration and communication skills - High ownership and continuous improvement mindset Job Type & Location This is a Contract to Hire position based out of Everett, WA. Pay and Benefits The pay range for this position is $60.00 - $75.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Everett,WA. Application Deadline This position is anticipated to close on Jun 30, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.