Role Description The Virtual Assistant role is considered an independent contractor. Full-time availability is required for a 40-hour workweek with two days off. Depending on business needs, one weekend day may be included in your schedule. The Reductions Specialist serves as the final point of contact for each case, requiring a positive attitude and polished, professional communication. Key responsibilities encompass: - Initiating courtesy calls to clients upon case assignment - Providing detailed explanations of the reduction process - Meticulously logging phone calls, case statuses, and documents into the online document management software - Ensuring the efficient linkage of releases onto Litify - Confirming PIP benefits and validating damages with a complete provider list - Confirming balances due on medical accounts - Negotiating bills with providers - Sending out reductions promptly - Maintaining regular client contact, addressing queries every two weeks - Conducting case reviews and personal audits for productivity - Developing and monitoring weekly projection reports Additional responsibilities may include: - Answering, screening, and routing incoming calls to the appropriate team member - Taking and relaying messages or transferring calls to voicemail when staff are unavailable - Logging phone calls and uploading documents into the online document management system - Providing clerical support to office staff, including faxing, copying, and file organization - Maintaining regular communication with clients and responding to questions - Obtaining insurance coverage information in a timely manner - Following up on medical treatment and confirming continuity of care - Requesting and obtaining medical records and billing statements from providers - Communicating with insurance companies regarding treatment status and updating adjuster information in the system - Performing additional administrative and case-related duties as assigned Qualifications - Fluent in both English and Spanish (spoken and written) - Willingness to work overtime as needed - Strong written and verbal communication skills - Resourceful and proactive in resolving issues - Self-motivated with the ability to multitask - Able to work independently with minimal supervision Requirements - Computer: - Windows: Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores, 16 GB RAM, 256 GB SSD - Mac: macOS 11 (Big Sur+), Apple M1 or Intel i5, 8 GB RAM, 256 GB SSD - Internet: - Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable - Internet Speed: 30 Mbps download, 15 Mbps upload - Latency (Ping): Under 100ms - USB noise-cancelling headset - Webcam for daily meetings Benefits - Health care benefits and paid time off is not provided.

• Provide live medical scribing support during telemedicine visits • Help keep charts updated, organized, and ready for provider review • Assist with chart preparation before appointments by reviewing notes, labs, medications, and relevant patient history • Enter key clinical details into the EMR, including main concern, diagnosis context, and medication information • Support lab ordering workflows , including selecting the correct lab facility, attaching diagnosis codes, and helping ensure orders are complete • Assist with reviewing referrals, authorizations, and supporting documents before patient visits • Handle prior authorizations as part of the clinic's daily workflow • Provide Spanish-English bilingual support , including real-time translation during patient interactions when needed • Help support patient coordination and scheduling workflows • Handle an average of 40 calls per day when not actively scribing • Step in for backup phone and admin support when in-office staff need coverage • Communicate clearly with the clinic team regarding urgent updates, follow-ups, and task status • Maintain high standards for confidentiality, HIPAA compliance, and documentation accuracy

• Manage complex calendars for up to 4 executives, including scheduling meetings, resolving conflicts, coordinating priorities, and maintaining focus time where appropriate. • Coordinate domestic and international travel arrangements including flights, hotels, transportation, itineraries, and related logistics. • Prepare and submit expense reports using Concur or similar systems. • Coordinate logistics for leadership meetings, team meetings, offsites, and internal events. • Provide day-to-day administrative support including document preparation, correspondence, file organization, and support for presentations and reporting materials. • Serve as a professional point of contact for internal and external stakeholders. • Partner effectively with other Executive Assistants and business teams to support scheduling alignment, meeting logistics, and company initiatives. • Handle sensitive and confidential information with discretion and professionalism at all times

Role Description The Bilingual Executive Assistant to the President provides comprehensive support to the company's President, managing administrative, organizational, and communication activities. Their primary objective is to optimize the President's time and responsibilities, facilitating decision-making and ensuring the efficient flow of information between different departments and strategic partners. Responsibilities - Schedule Management: - Coordinate the President's daily, weekly, and monthly schedule. - Organize meetings, conferences, business trips, and internal and external events. - Ensure the President's punctuality and preparedness for commitments. - Administrative Support: - Prepare, review, and file documents, reports, and presentations. - Manage correspondence and communications, ensuring timely responses. - Internal and External Relations: - Act as a liaison between the President and different departments. - Manage relationships with clients, suppliers, and strategic partners. - Coordinate the logistics of meetings with senior management and other executives. - Protocol Duties: - Organize corporate events, both internal and external. - Coordinate travel, vehicle rentals, accommodations, and other related matters. - Decision-Making Support: - Prepare reports and research to facilitate the President's decision-making. - Monitor key projects and coordinate the implementation of strategic decisions. - Special Project Management: - Coordinate and monitor special projects assigned by the President. - Ensure that deadlines and objectives for these projects are met. Qualifications - Bachelor's degree in Business Administration, Public Relations, Communications, or a related field. - Minimum of 5 years of experience as an executive assistant, preferably in a corporate or multinational environment. - Advanced English (C1-C2 level). Requirements - Excellent time management and multitasking ability. - Strong organizational skills with attention to detail. - Excellent verbal and written communication skills. - Discretion and handling of confidential information. - Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint). - Ability to work under pressure and in a fast-paced environment. Benefits - Birthday off - Permanent contract - 100% remote work - We provide the equipment - Essential health insurance - Funeral allowance - Connectivity allowance - Access to the Support Team: our internal wellness program - Ricky Joy Academy: internal professional development - Discount package with corporate partnerships (gym, online courses, hotels, etc.) - Opportunities for advancement within the company