• Act as the primary point of contact for the account with the client. • Develop and maintain trusted relationships with stakeholders at different levels. • Lead executive and operational alignments, ensuring transparency and predictability. • Manage schedule, expectations, risks and potential escalation points. • Identify opportunities to evolve the partnership and capture new business needs. • Facilitate communication between the client and internal teams. • Ensure alignment between business priorities and execution. • Support prioritization of initiatives and the evolution of the roadmap. • Track the progress of initiatives and help remove impediments. • Monitor account health indicators, customer satisfaction and delivery performance. • Support the financial monitoring of the operation, including scope, budget and capacity.

• Oversee daily inspection operations across multiple markets • Ensure projects are inspection-ready prior to AHJ and utility inspections • Monitor inspection schedules, timelines, and project milestones • Identify and resolve issues that could delay inspections or project completion • Coordinate inspection corrections and reinspection activities • Manage, coach, and develop inspection schedulers, inspection technicians, and support personnel • Establish performance expectations and departmental accountability • Conduct performance reviews and support employee development • Assist with hiring, onboarding, and training new team members • Monitor inspection pass rates and identify trends requiring operational improvements • Develop and implement quality control standards that improve inspection success • Establish and track KPIs related to inspection performance, cycle times, and operational efficiency • Review inspection documentation for completeness and accuracy • Ensure compliance with company standards, AHJ requirements, and utility guidelines • Partner with permitting, scheduling, installation, electrical, service, engineering, and sales teams to maintain project flow • Communicate with AHJs, inspectors, municipalities, and utility providers when necessary • Support executive leadership with operational reporting and performance metrics • Recommend process improvements that increase efficiency and scalability

• Get inside the experience of real players. • Close the loop, don't just generate insight. • Make sure every kind of player has a seat at the table. • Turn signal into action across the company. • Spread the mindset. • Own the experience. • Lead and grow the function. • Use AI to move fast.

Title: Policy Research Manager Location: Harlow England GB Job Description: Salary: £45,000 to £49,000 p.a DOE Hours: 37.5 hours per week Reports to: Senior Insight Manager Direct reports: There is potential for line management responsibility for an Insight Officer to support their development, oversee elements of their work, and help to ensure high standards of research quality and delivery. Location: Harlow, Essex. Easily commutable from London Liverpool Street or Tottenham Hale Station. We offer a free minibus service to/from Harlow Town Train Station as well as free parking and EV charging on site. Extra Information: Open to conversation on hybrid, flexible and compressed working arrangements. The team works a minimum of two days a week from the office. About the role: At the Motability Foundation we fund, support, research and innovate so that all disabled people can make the journeys they choose. We oversee the Motability Scheme and provide grants to help people use it, providing access to transport to hundreds of thousands of people a year. We award grants to other charities and organisations who provide different types of transport, or work towards making transport accessible. We also carry out ongoing research, in partnership with disabled people and key stakeholders in the industry, to inspire innovations that continue to champion accessible transport for all. This role will support the Senior Insight Manager in delivering policy research and insight as part of the new insight function. This role sits at the intersection of research and policy, ensuring that evidence is not only generated, but interpreted and mobilised effectively to inform forward-looking organisational positioning. What you will be doing: As Policy Research Manager, you’ll play a central role in building and mobilising the evidence needed to influence policy and public debate on mobility, disability and welfare reform. Working closely with colleagues across Insight, Policy and Public Affairs, you’ll help to ensure that the Foundation has a robust, timely and compelling evidence base to support advocacy, engagement with decision-makers, and external partnerships. Key responsibilities will include: - Developing clear and persuasive evidence narratives that demonstrate the social value and impact of the Foundation’s work, drawing on research, evaluation findings and wider policy evidence - Scoping, developing and oversight of rapid evidence reviews and insight summaries to inform policy positions, responses to consultations and support external engagement - Delivering forward-looking policy analyses using futures and foresight approaches (including horizon scanning and trend synthesis), assessing potential implications for disabled people and organisational positioning. - Acting as the lead for policy-relevant research on welfare reform and related priority areas, synthesising internal and external evidence to inform organisational responses - Supporting coordination with Motability Operations on shared policy and research priorities - Supporting relationships with external partners including Disabled People’s Organisations (DPOs), think tanks and public research bodies, including representing the Foundation to contribute an evidence-informed perspective - Supporting dissemination and engagement activity, including roundtables, briefings, thought pieces and events that help shape debate and explore innovative policy solutions - Working collaboratively across the organisation to move our evidence and insight from reactive to proactive, strengthening our influence over time Your experience: You’re curious, motivated and motivated by public impact. You enjoy turning complex evidence into clear messages that resonate with different audiences, and you’re keen to see research used to influence real-world decisions. You understand what makes for good enough evidence to influence policy making. You’re comfortable working across organisational boundaries and with external partners, and you bring energy, judgement and confidence to conversations about policy, evidence and social value. You’re likely to thrive in this role if you: - Enjoy synthesising research and data into compelling, accessible insight - Are motivated by social purpose and improving outcomes for disabled people - Have a strong interest in public policy - Have a strong understanding of how evidence can be used to influence decision-making - Are proactive, organised and able to respond quickly to emerging issues - Are confident representing an organisation externally and contributing to policy discussions - Like working collaboratively and building trusted relationships across teams and sectors If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience, we'd still encourage you to apply. Requirements We recognise that candidates may come from a range of backgrounds. We’re particularly interested in people with strong potential who are keen to develop their skills in a purpose-driven environment. Must haves: - Experience conducting or coordinating research, evidence reviews or analysis in a policy, public affairs, research or related setting - Familiarity with government policy-making processes, consultations and/or parliamentary engagement - Ability to synthesise complex information into clear, concise written outputs - Understanding of how research and evidence can be packaged and used effectively to inform or influence public policy - Experience working with or alongside external organisations such as think tanks, charities, DPOs, academic or public research bodies - Strong written communication skills and confidence contributing to external briefings, reports or events - A relevant degree or postgraduate qualification in a social science, public policy or related discipline, or equivalent work experience Nice to haves: - Experience working on disability, welfare, transport or social policy issues - Experience supporting advocacy or public affairs activity using evidence - Experience designing or managing rapid evidence reviews or insight products - A recognised professional research qualification such as the MRS Advanced Certificate, or equivalent professional research training. Benefits Who are we? We are building a future where all disabled people have the transport options to make the journeys they choose. We fund, support, research and innovate so that all disabled people can make the journeys they choose. We oversee the Motability Scheme and provide grants to help people use it, providing access to transport to hundreds of thousands of people a year. We award grants to charities and organisations who provide different types of transport, or work towards making transport accessible. We also carry out ongoing research, in partnership with disabled people and key stakeholders in the industry, to inspire innovations that continue to champion accessible transport for all. Why choose us? We want working for the Motability Foundation to be the best career move you’ve ever made. When you join the Motability Foundation you will join a group of people who are supportive, innovative and motivated to improve the lives of our beneficiaries. We value everyone’s unique qualities and celebrate having a diverse, equitable and inclusive culture where everyone feels safe to be their authentic selves. This is embedded into our values, Collaborative, Respectful and Evolving. We bring our people together through our People Forum, Equity, Diversity and Inclusion Forum, Social Squad and our Wellbeing Champions and our employee Spotlight Awards help us recognise the excellence and dedication of our staff. We are proud to be recognised as Disability Confident Leader, have attained Platinum Level Award for Investors in People and are members of the Business Disability Forum. A career with Motability Foundation can offer you so much more than earning potential, we pride ourselves in offering some fantastic benefits. Some of these include: - 26 days annual leave, plus the option to buy/ sell up to five days. - One wellbeing day for extra flexibility. - Pension scheme - Up to 20%, including a 10% non-contributory contribution and matched contributions up to 5%. - Life Assurance of four times your salary. - Private healthcare through BUPA for you and your family, along with a Medicash Health Plan. - Employee assistance programme: GP appointments, eye tests, flu vaccinations, sick pay and free gym and yoga sessions. - Enhanced Parental Leave, including Adoption Pay. - Free parking, EV charge points and a minibus service to/from the town centre and train station. - Fresh fruit, breakfast snacks, and a Dress for Your Day dress code. - Learning and development opportunities to help you grow. Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, and we aim to be an employer of choice for candidates with disabilities. As a Disability Confident Leader, we have committed to ensuring that disabled people and those with long term health conditions have the opportunities to fulfil their potential. We want to ensure everyone has the opportunity to perform their best when interviewing and when working with us, so if you require any reasonable adjustments that would make you more comfortable, please let us know so that we can do our best to support you. To help us create an inclusive workplace we are committed to offering to interview every disabled applicant who meets the minimum criteria for the job. Some of our roles attract a high volume of applications and in some circumstances, we may need to limit the number of interviews offered to disabled and non-disabled candidates.