• Own the full engagement lifecycle — from technical discovery through scoping, ETL execution, and delivery — as the single accountable owner on each customer account. • Run discovery and intake calls with city operations and IT teams; produce Scoping Summaries that translate field realities into clear technical requirements. • Lead weekly customer check-ins, keeping engagements on track and resolving issues before they escalate. • Serve as the primary technical point of contact for your accounts, building trusted relationships with utility and contractor stakeholders. • Execute legacy data migrations into Pioneer, validating inspection data quality at each stage of the process. • Stand up and configure CMMS integrations (Cityworks, Cartegraph) against the SewerAI API. • Use AI-assisted tooling and the ProServe CLI/SDK to script, map, and transform customer data — with support from Engineering where needed. • Build reusable scripts and patterns over time that make the next engagement faster and more consistent. • Apply NASSCO coding standards (PACP/LACP/MACP) to validate inspection data submitted by customers prior to migration. • Identify and resolve data quality issues — coding errors, format mismatches, incomplete submittals — in collaboration with the customer and internal teams. • Maintain thorough documentation of engagement activity, data decisions, and delivery outcomes. • Partner with Technical Account Managers, Product, and Engineering to surface customer feedback, flag data edge cases, and continuously improve the ProServe delivery process.

Role Description The Epic Solutions Architect 2 is responsible for the independent design, development, and deployment of clinical applications and technologies. The architect defines system solutions based on user/client needs, cost, and required integration with existing applications, systems, or platforms. This employee also researches, identifies, selects, and tests technology products required for solution delivery. Establishes, implements, and documents the technology integration or migration strategies. The position requires staying on top of industry trends and new technologies in the industry and operations supported. The employee must have the ability to proactively identify needs within the organization and, using expert technical and industry knowledge, design and build new solutions in support of organizational goals. - Engineer new workflows or optimize existing business processes that supersede existing standards set in place internally or by vendors utilizing expert knowledge crossing multiple clinical applications and operational areas. - Leads Projects associated with application implementation and execution of high complexity and larger impact. - Applies project management methodology and utilizes standard project management for software in development and maintenance of project plans. - Keeps abreast of industry information and trends related to information technology systems, attends and participates in continuing professional education courses and programs. - Functions as an independent project lead or provides oversight for project manager and/or business analyst on assigned projects, and recognize/minimize business value lost during project/program execution. - Performs proactive analysis on current systems and technology in order to recommend potential changes or enhancements that will assist in adhering to organization's strategic vision and improve operational workflows as well as patient and end user experience. - Identify product and customization requirements to effectively address necessary product configuration, while working within project scope and timeline. - Serves as mentor to senior analysts and is proficient and/or certified in numerous applications. - Expert level and comprehensive working knowledge and understanding of healthcare operational processes and job functions pertaining to assigned UHealth IT clinical applications and solutions. - Provide support to the team in analyzing, resolving, and escalating complex integration problems encountered by the team during system implementations and upgrades. - Expert knowledge of third party partnerships, experienced with managing vendor relationships and contract negotiations. - Able to implement projects that are ahead of industry/peer trends. Think out of the box and follow the marking curve to stay on the forefront of Healthcare technology. Design new solutions. - Participates in new hire orientation by providing the clinical application support in the work area required for the job role. - Actively collaborates with clinic leadership to develop or improve operational processes, policies, and procedures. - Participates in all clinical operations meetings to assess user feedback, gather future requirements for modifications, and provide a status on competency, adoption, and utilization rates. - Adheres to University and unit-level policies and procedures and safeguards University assets. - Facilitates knowledge transfer of the technology-enabled user workflows and best practice use of applications. - Other duties as assigned. Qualifications - Bachelor's degree from an accredited college or university in Computer Science, Mathematics, Statistics, or equivalent or a related field. Master's degree is desirable. - Coding Certification (e.g. CPC, CCS, CIC, CMC) from an accredited healthcare program preferred. - Epic HIM Administration – Certification required. - Epic Hospital Billing and Professional Billing – Proficiency preferred. - 3+ years engineering new and innovative software solutions to advance organizational and industry goals. - Major systems development and implementation experience. - Multiple years of experience mentoring and leading analyst, system engineering, and programming teams. - Familiar with state-of-the-art, industry-specific technology and solutions. - Ability to proactively identify needs within the organization and, using expert technical and industry knowledge, design and build new solutions in support of organizational goals. - Demonstrated knowledge project management and change control. - Expert knowledge of supported industry and operations. - Proficiency with Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word. - Knowledge of operational healthcare, hospital and/or ambulatory and inpatient workflows and medical terminology. - Ability to communicate ideas and problem solutions. - Ability to effectively work with people in other departments and/or outside of the enterprise. - Excellent interpersonal skills. - Outstanding oral and written communication skills. - Knowledge of operational healthcare hospital and ambulatory workflows. - Knowledge medical terminology. - Proficiency in Microsoft Office programs. - Demonstrated knowledge of project management and control. - Works well independently or as part of a team. - Any relevant education, certifications and/or work experience may be considered. Benefits - Competitive salaries. - Comprehensive benefits package including medical, dental, tuition remission and more. Company Description UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

• Design scalable and secure enterprise solution architectures. • Translate business needs into technical solutions and architectural recommendations. • Define architecture standards, security principles, and technical roadmaps. • Collaborate with engineering, product, and security teams throughout the pre-sales process. • Support technical workshops, solution discovery sessions, and customer discussions. • Ensure proposed solutions follow modern cloud architecture and security best practices.

• Join TD SYNNEX as a Pre-Sales Solution Architect and help shape service solutions that power our global Product Support Services portfolio. • Lead presales engagements: analyze RFI/RFP requirements, validate customer needs, and design tailored service solutions. • Collaborate with capture and proposal teams to craft compelling, compliant solution frameworks and bid strategies. • Attend meetings, clarify requirements, and perform gap analyses to refine solutions. • Act as the link between presales and delivery to enable smooth execution. • Lead supply chain solution development and opportunity capture supporting TD SYNNEX OEM and channel partners. • Design, orchestrate, and implement solution sets that enhance profitability, productivity, and efficiency across operations. • Apply in-depth knowledge of domestic and international supply chain strategy, practices, and procedures. • Perform demand and cost analysis, supply risk assessments, and design models spanning manufacturing, fulfillment, 3PL warehousing, logistics, and transportation. • Develop technical requirements, cost models, and sourcing strategies to support bids. • Validate offerings from internal teams and partners against technical, cost, and compliance standards. • Onboard, vet, and integrate new delivery partners into our global services network. • Identify and participate in continuous improvement projects to advance lean execution and operational excellence.