Role Description Für unseren Kunden suchen wir einen 100% remote und Teilauslastung: Systemarchitekt (f/m/d) im Energiebereich. - Start: asap - Ende: 31.12.2026 (Verlängerung wahrscheinlich) - Auslastung: 50% (55 PT) - Location: 100% remote - Anmerkung: Wir können für dieses Projekt nur sozialversicherungspflichtige Angestellte berücksichtigen Projektbeschreibung: Ziel ist der Aufbau eines föderalen, modularen digitalen Werkzeugs für die Leitwarten aller deutschen ÜNB, dass eine einheitliche Echtzeit-Abbild des deutschen Übertragungsnetzes ermöglicht. Qualifications - Mindestens 5 Jahre Erfahrung in der Enterprise- oder Solution-Architektur für Energieversorgungsunternehmen (TSO/DSO) - Nachgewiesene Fähigkeit zur Architektur- und Lösungsentwicklung im Bereich der nahezu echtzeitnahen Datenerfassung und -analyse - Verständnis sowohl cloud-nativer als auch traditioneller Architekturen und Technologien von Energieversorgungsunternehmen - Erfahrung mit Architekturen und Anwendungen von Energiesystemen und Energieversorgungsunternehmen (z. B. SCADA/EMS, WAMS) - Allgemeine Kenntnisse der wichtigsten Datenprotokollstandards (z. B. IEC-104, IEEE-C*****) sowie moderner Event-Streaming-Technologien (z. B. Apache Kafka) - Expertise in der Erstellung und dem Management von Lösungsarchitekturen, Architektur/Governance - Erfahrung mit dem TOGAF-Standard, ArchiMate- und C4-Modellierungsnotationen - Erfahrung mit Sparx Enterprise Architect - Erfahrung bei der Präsentation sowie Erfahrung in der Beratung bei unternehmensinternen, konzernweiten und internationalen Projekten Requirements - Durchführung einer Analyse bestehender CCS- und FPDCC-Komponenten, -Produkte und -Initiativen im Hinblick auf Abhängigkeiten, Wiederverwendung und Erweiterung - Entwicklung und Ausarbeitung möglicher Lösungsarchitekturszenarien und projektspezifische Abstimmung mit den Projektstakeholdern - Durchführung fachlicher Architektur-Reviews definierter Lösungen anhand nachvollziehbarer Kriterien - Erstellung und Fortschreibung einer projektspezifischen Architekturbeschreibung für den FPDCC Anteil der Unternehmensarchitektur - Durchführung fachlicher Bewertungen von Softwarearchitekturen und zugehörigen Entwicklungsergebnissen - Systematische Identifikation und Bewertung von Risiken in Architekturen, Technologien und Drittanbieter-Komponenten - Identifikation von Lücken zwischen bestehenden (geplanten) und neuen Fähigkeiten sowie Komponenten - Erstellung fachlicher Stellungnahmen zur Einordnung der Domänen- bzw. Unternehmensarchitektur im definierten Kontext Benefits

Role Description The Solutions Architect is a highly skilled, professional and technical individual acting as the primary liaison to support NiCE CXone customers through custom deployment projects. The Solutions Architect works with clients, stakeholders and internal team members to elicit, document, and prioritize business, functional, and system-level requirements for the development of Statements of Work (SOW) for Enterprise Customers. The Solutions Architect will engage with clients early in the sales cycle, provide best practices consulting on the journey from premise to cloud solutions and stay involved through the onboarding process, assisting with the solution life-cycle and ensuring a seamless customer journey. The Solutions Architect will have a strong command of CXone products and ecosystem and be responsible for both technical and business tasks including management of customer expectations and satisfaction and the configuration of CXone solutions based on customer requirements and industry best practices. The ideal candidate will have a strong foundation in AI and NLP technologies, with experience in designing scalable, customer-centric solutions. How will you make an impact? Client Leadership - Elicit solution requirements and objectives from clients and stakeholders and then break them down into functional requirements, including use cases, user stories, and acceptance criteria. - Translate complex data sets into solution-oriented designs that address customer needs and business goals. - Evaluate and incorporate relevant technologies, including Cognigy and other conversational AI platforms, into solution designs. - Collaborate with cross-functional teams including Professional Services, Sales Engineering, and Account Executives to scope and deliver tailored solutions. - Prepare and deliver presentations to clients and stakeholders in the form of solution approaches or overviews, impact assessments, and project readouts. - Serve as the solution expert during the CXone pre-sales and implementation cycles, understanding Project Implementation methodologies such that you can ensure CXone delivers the right solution to the customer and that desired business outcomes are achieved. Technical Leadership - Be able to speak to the capabilities of the CXone Product Suite. - Provide technical architecture leadership, analysis, design, development and enhancement. - Maintain expertise and currency in industry leading contact center technologies. Solution Leadership - Assist with the project management design of the end-to-end solution life-cycle. Qualifications - 3+ years of solution architecture experience. - 3+ years of consulting or customer engagement experience. - 3+ years of contact center experience. - Proven experience in integration architecture and solution design. - Familiarity with AI and NLP technologies, preferably within the CX domain. - Ability to work across the full sales cycle, with a focus on pre-sales and solution scoping. - Strong communication and collaboration skills, with the ability to work effectively across departments. - Experience with Cognigy or similar platforms is a plus. - Experience in systems integration, process analysis and process diagramming. - Strong multi-tasking skills with the ability to adapt to shifting priorities, demands, and timelines between multiple technologies and tools across various clients. - Ability to translate solution functionality and opportunities into clear, precise and easy to read functional documentation. - Strong business acumen to quickly learn new solution processes and understand how technology supports the business in achieving revenue and profit goals. - Comfortable working in a fast paced, results-oriented environment. - Ability to work with remote customers and communicate using virtual communication tools. - Ability to manage deliverables across multiple projects and meet tight deadlines. - Develop a strong business and technical understanding of the NiCE product family. - Proficiency in MS Office suite, including MS Visio (or other diagramming tool), and advanced MS Word, MS Excel and PowerPoint skills. - Professional proficiency in French would be nice to have.

Role Description Responsible for providing technical pre-sales solutioning support to the sales team. Works within the IT Solution Development team of the IT Client Engagement group. Qualifications - A thorough understanding of costing and pricing contact center technologies. - Excellent technical presentation skills, both remote and face-to-face. - Ability to manage difficult or emotional customer situations. - Strong listening skills and ability to attain clarification. - Demonstrates group presentation skills and participates in meetings. - Understands business implications of decisions and aligns work with strategic goals. - Identifies and resolves problems in a timely manner. - Assesses own strengths and weaknesses and pursues training and self-development opportunities. - Balances team and individual responsibilities and supports everyone's efforts to succeed. - Treats people with respect and upholds organizational values. Requirements - Provide Technical Pre-Sales Solution Support. - Assist in Closing New Business & Provide Solutions Support for Existing Business. - Participate and lead internal and external presentations to C-level clients, technologists, and business partners. - Design creative, well-thought out recommendations to improve technical capabilities. - Contribute to sales team effort to ensure timely and successful closing of sales. - Assess existing client environments and provide consultative conversations. - Carry the initial estimated solution costs through the company’s pricing process. - Provide technical support during the pre-sales process to prospects. - Become the main point of contact for clients' technical questions pre-sales. - Work in conjunction with Sales, Development, Technical Support, Client Technology Managers, Business Analysts and Product Management. - Contribute knowledge and experience to technical documentation. Company Description At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. - The largest minority-owned CX provider. - Delivering digital-first, people-centered experiences for some of the world's most respected brands. - Helping businesses solve their toughest customer experience challenges for over 25 years. - A Top Place to Work, serious about creating an environment where people show up as their genuine selves.

Role Description We are establishing the role of Quality Automation Architect to lead the modernization of our software quality management practices, tooling, and mindset. As a payment processor and licensed money transmitter, PayNearMe operates in a regulated, high-stakes environment with a high bar for quality. We're investing heavily in agentic AI workflows that will substantially accelerate how quickly we produce code — and we need our ability to validate that code to scale at the same pace. Your primary objective will be to drive our transformation to a fully automated test suite and deployment pipeline while maintaining our current extremely high quality metrics. - Define and lead the technical approach for modernizing software quality across our engineering organization, evolving from QA-as-gatekeeper toward a shared ownership model. - Assess our current QA processes, test automation, manual testing practices, release validation, and tooling, then develop a practical roadmap for reaching successive levels of maturity. - Propose and implement tooling, workflows and practices for building quality into the agentic SDLC. - Establish a long-term vision for quality management that reduces handoffs and allows development pods to operate with autonomy. - Partner closely with proddev leadership, SGRC, QA, and performance testing teams to align quality management practices with business risk, regulatory needs, and delivery goals. - Define, track, and report the metrics that will shape decisions, such as coverage and defect escape rates. Test Architecture & Automation - Define a modern test pyramid with clear definitions, ownership, and goals for unit, integration, contract, end-to-end, exploratory, and production validation layers, along with specialized considerations such as performance and security. - Improve the reliability, speed, maintainability, and signal quality of our automated test suites; guide appropriate use of existing tools while identifying opportunities to improve, replace, or supplement them. - Develop strategies for test data management (seed, synthetic, and production-like sets), environment reliability, contract testing, service virtualization, synthetic monitoring, and automated smoke testing. - Identify opportunities to leverage agentic AI in test generation & scenario discovery, and design workflows and skills for multi-agent analysis of generated code. Release Readiness - Design quality gates that are risk-based, automated where possible, and integrated into CI/CD pipelines. - Improve sandbox and production smoke testing so that post-deploy validation becomes faster, more automated, and more reliable, supporting a fast-rollback strategy when needed. - Collaborate with teams to define what “ready to release” means for different types of changes, services, and risk profiles. Mentorship and Change Leadership - Provide technical mentorship to QA engineers, software engineers, and engineering leads. - Teach modern quality engineering practices through pairing, workshops, documentation, architecture reviews, and hands-on examples. - Build buy-in and drive change across teams by showing practical improvements rather than imposing abstract process changes. - Help cultivate a culture where quality is owned broadly by engineering, supported by QA expertise, and embedded throughout the delivery lifecycle. - Approach change with empathy, especially for team members whose current roles and responsibilities will evolve. Success in This Role - Fully automated quality regression and smoke tests that allow for high confidence releases. - North star: A green build is safe to deploy. - Clearer testing standards across application, service, API, and event-driven boundaries. - Implement state of the art AI based toolchains to constantly improve confidence in releases, with fewer escaped defects. Qualifications - 7+ years of hands-on experience in a software development organization, ideally with a significant emphasis on quality management. Our current stack includes Ruby and Go codebases, and direct experience with one of these (preferably both) is a significant benefit. - Significant experience with agentic software development workflows, skill development, prompt engineering, and supporting tools. - Excellent communication skills; ability to build consensus and influence across teams, considering multiple perspectives and developing solutions that balance them effectively. - Commitment to data-driven decision making — able to develop and test hypotheses effectively, continually adjusting strategy as a result of new information; defining, tracking, and reporting on clear KPIs/OKRs. - Experience leading transformational projects and managing change well, ideally in sensitive, high-complexity environments with significant compliance or regulatory obligations. Benefits - Competitive salary and benefits with growth-company options grant. - Fast-paced and professional work culture. - Stock options with standard startup vesting - 1 year cliff; 4 years total. - $50 monthly communication expense stipend to go towards your phone/internet bill. - $250 stipend to enhance your WFH setup. - Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200). - Premium medical benefits including vision and dental (100% coverage for employees). - Company-sponsored life and disability insurance. - Paid parental bonding leave. - Paid sick leave, jury duty, bereavement. - 401k plan. - Flexible Time Off (our team members typically take off ~3-4 weeks per year). - Volunteer Time Off. - 13 scheduled holidays.