• The Sr. Integration Specialist is responsible for working with Sodexo and Entegra supply partners to establish and maintain ongoing data feeds for item catalogs, purchase orders, invoices, and other business data. • Ensure proper data ingestion by collaborating with business partners and technical teams, translating business requirements into technical specifications, and maintaining system integrity. • Work with supply partners to establish and maintain electronic data feeds for business-critical files. • Collaborate with technical teams and partners to ensure accurate data ingestion and integration. • Provide consulting, support, and training to partners on data and system integration. • Investigate and resolve issues with data feeds, upgrades, and integrations. • Participate in testing, upgrades, and new system implementations. • Work closely with suppliers, eProcurement teams, Supply Management, Accounts Payable, and IS&T teams to provide updates and manage escalations.

• Deeply understand the Asana product and workflows to serve as a product expert and trusted advisor • Leverage this knowledge to expertly guide and recommend customers adopt workflows that maximize value, efficiency, and ROI for their businesses • Protect Gross Retention Revenue (GRR) to target by proactively identifying at-risk accounts, executing effective mitigation strategies, and preventing contract churn or downgrades • Secure multi-year agreements and achieve upsell and cross-sell targets by effectively demonstrating the value of Asana to customers • Maintain a high standard of CRM hygiene and data integrity by accurately logging customer interactions, updating contact details, and managing real-time renewal pipelines to ensure precise forecasting • Create and edit quotes and contracts while effectively and professionally communicating with customers and internal cross-functional teams to get renewal contracts successfully finalized • Engage decision-makers to identify customer requirements, budget, key stakeholders, approval processes, and uncover roadblocks to ensure on-time renewals • Conduct and lead impactful calls and online meetings with customer accounts that drive retention, growth, and adoption of the product across diverse customer segments • Collaborate with cross-functional teams to tailor conversations that align with account objectives and drive meaningful customer outcomes • Promote long-term adoption success and account growth by identifying and sharing opportunities to better address customer challenges, playing a strategic, sales-minded role during conversations (including product tier upgrades and increasing the number of seats on their plan) • Serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to management

• Cross-Program Coverage and Continuity • Provide vacation, sick leave, and temporary coverage for Care Navigators across multiple PSPs. • Ensure continuity of patient care during coverage periods, including timely follow-up, documentation, reimbursement activity, and adherence to program-specific KPIs. • Quickly learn and apply different program workflows, escalation pathways, client expectations, and reporting requirements. • Special Projects and Operational Support • Provide dedicated support for special projects across the PSP, including process improvement initiatives, workflow stabilization, program transitions, coverage planning, and operational support as assigned. • Support PSP leadership by identifying process gaps, reimbursement trends, coverage barriers, and opportunities to improve consistency across programs. • Assist with onboarding, knowledge transfer, or temporary workflow support when programs require additional experienced Care Navigator capacity. • Advanced Reimbursement Support • Apply extensive reimbursement expertise across multiple provinces, including public and private payer requirements, provincial coverage criteria, prior authorization processes, appeals, special authorization submissions, and employer or insurer escalations. • Collaborate with patients, insurers, physicians, pharmacies, infusion or injection service providers, and internal PSP teams to resolve reimbursement and access barriers. • Serve as a knowledgeable resource for complex reimbursement scenarios by supporting Care Navigators and PSP leadership with payer-specific requirements and escalation recommendations. • Patient and Program Support • Act as a point of contact for patient-related elements of the PSP when providing assigned coverage or project support. • Support timely patient enrollment, telephone support, maintenance calls, adherence follow-up, and ongoing case management as required by the assigned program. • Review, analyze, and validate patient information for accuracy and completeness to support initiation and continuation of services. • Maintain accurate and timely patient, clinic, and program information within the Customer Relationship Management (CRM) system. • Maintain confidentiality of patient, client, and corporate information and discuss information only with appropriate personnel. • Complete additional duties as requested by the Manager.

Role Description The Central Scheduler creates a positive first impression of the practice in greeting patients and other callers. Quickly and accurately directs callers to the appropriate department/person. Schedules patient appointments according to practice protocols and obtains the necessary information for new and established patients. Reports to: Director of Patient Access Flexibility: While this job description is meant to provide an overview and specific responsibilities of the Central Scheduler, ENTA Management reserves the right to make changes, adjustments, and revisions, as needed, to this document and will coordinate such modifications with ENTA’s Practice Administrator and Physicians. While the normal work week is 40 hours, you may be subject to overtime (not to exceed 50 hours per week). Qualifications - High School education or GED equivalent. - Strong communication skills with patients, staff, ancillary personnel, and physicians. - Proficient in Microsoft Outlook, Microsoft Word/Excel, computer knowledge to navigate internet websites such as Availity, Navinet, etc. - Solid understanding of scheduling efficiency and patient flow in a medical practice. - Possess accurate data entry skills. - Good analytical and problem-solving skills. - Ability to prioritize workflow in a fast-paced environment. - The ability to attend work on a regular basis. - The ability to adhere to safety rules and other reasonable regulations pertaining to the job. - The ability to refrain from negativity or excessive irritability. - The ability to work in cooperation with other workers. Requirements - Answers the telephone in a warm, friendly manner. - Determines quickly the nature of the telephone call. - Directs urgent calls to the triage assistant and ensures that action is taken. - Takes accurate and concise messages according to practice protocols and directs patient clinical calls to the designated Medical Assistant. - Directs provider clinical calls according to practice protocols. - Directs billing calls to the appropriate billing staff member. - Directs patient complaints or compliments to the appropriate member of the Leadership Team. - Directs all other callers to whom they are calling. - Obtains accurate and complete information for hospital consults and forwards to the appropriate Medical Assistant/Physician according to practice protocols. - Utilizes telephone courtesies on all telephone interactions, including placing callers on hold or directing them to voicemail. - Accurately enters new patient information in the computer/scheduling program. - Accurately updates established patient information in the computer/scheduling program. - Obtains all insurance information for patient appointments according to practice protocols. - Schedules patient appointments accurately according to individual provider’s scheduling template and follows practice protocols regarding approval for exceptions/add-ons. - Makes every effort to determine accurate reason for patient visit in order to schedule the correct amount of time needed. - Accurately obtains tracking information for new patient calls according to practice protocols. - Prospectively informs all new patients and established patients about the practice’s payment at the time of service policy and ensures they understand they are to arrive with their referral, medical records and/or radiology films. - Correctly cancels and reschedules appointments as needed and documents in the patient’s chart (EHR or paper) according to practice protocols. - Addresses patient portal tasks according to practice protocols. - Directs patient to the patient portal to update or complete necessary patient forms. - Notifies patients of online/text message check-in links to be sent prior to visit for updating existing patient information and completion of New Patient Paperwork. - Completes assigned Voicemails, Phreesia online appointment requests, tasks in a timely manner dictated by company policies and procedures. - Maintains patient confidentiality. Benefits - Physical demands: Average percent of time during regular shift devote to: - Walking, Squatting, Sitting, Bending, Reaching: 75% - Standing: 25% - Average lifting requirements: - Lifting Requirements: 20-40 lbs. - Frequency of Lifting: 0-25% of the time - Additional physical demands: - Ability to grasp with both hands; pinch with thumb or forefinger; turn with hand/arm; reach for (above shoulder height). - Ability to type 60 wpm. - Ability to operate multi-line telephone system, computer keyboard and ten-key adding machine. - Visual, Hearing, and Mental demands: Vision adequate to perform essential functions such as read telephone displays/computer terminals for long periods of time, correctable to 20/20. Hearing is adequate to perform essential functions such as answering the telephone. Mental capacity adequate to perform essential functions such as quickly and accurately entering patient demographics and scanning documents while checking in multiple patients. Tact to deal with unfriendly individuals regarding various situations, and adequately handle stress. - Working Conditions: This position has an option to work from home after training has been completed. Performance, reliability, and overall fit for the role will be assessed prior to an employee being given permission to work remotely and will continue to be assessed once the employee has gone remote. Required to exhibit a positive attitude and a professional appearance and show detail and accuracy. Required to exhibit quality performance of the essential job functions to help the practice run effectively and efficiently.