• Independently perform both routine and complex business support tasks for the Plan Sponsor Support team, escalating non-standard issues to management as needed. • Adhere to established protocols, standards, and policies to ensure timely and effective operational support within a fast paced environment with tight turnaround times. • Evaluate whether customer-selected products and services align with their benefit needs and can be delivered through current systems or platforms; facilitate solutions for exceptions or non-standard requests. • Actively consults and communicates with internal constituents regarding the details associated with the new business and revision activity in a timely manner to validate and strengthen account structure. • Execute assigned techniques, processes, and responsibilities as directed.

• Collaborate closely with cross-functional teams (Product, Design, and QA) to conceptualize, design, and deliver high-impact features. • Architect and build scalable, high-performance backend services using Java and Spring Boot. • Produce clean, maintainable, and well-documented code with a strong emphasis on reliability and testability. • Seamlessly integrate third-party services and APIs, ensuring robust error handling and graceful degradation. • Continuously enhance system performance and developer experience through thoughtful automation and refactoring. • Diagnose and resolve complex issues across the stack while proactively identifying opportunities for technical improvements. • Actively contribute to code reviews and architecture discussions, promoting engineering best practices across the team. • Maintain clear documentation of technical decisions, systems, and processes to support transparency and long-term scalability.

• Design, develop, and administer databases supporting IVR and call center applications • Support databases used by both runtime IVR services and analytics platforms • Write, maintain, and optimize SQL for configuration changes and application enhancements • Integrate databases with stateful IVR applications, web applications, and cloud-based components • Support development of call center analytics systems and data pipelines • Ensure data availability, integrity, performance, and scalability • Perform routine database maintenance, monitoring, and troubleshooting • Collaborate with IVR Engineers, Architects, and DevOps on application and infrastructure changes • Perform basic analytics work and provide backup support to the Data Analytics team during time off

• Design and develop scalable backend systems using PHP, Node.js, and TypeScript • Build and maintain APIs using REST, GraphQL, and gRPC • Lead backend architecture discussions and define engineering standards • Design systems from the ground up and scale existing systems safely • Implement event-driven architectures using Kafka • Work with PostgreSQL, MySQL, MongoDB, Redis, and DynamoDB • Deploy and manage services on AWS or GCP • Containerize applications using Docker and orchestrate with Kubernetes • Contribute to AI-enabled product development and AI-ready backend design • Mentor developers and enforce backend best practices