• The Project Manager plays a critical role within DaVita’s Learning & Development Center of Excellence (CoE) in Wisdom and serves as a bridge between strategic learning priorities and the execution of high-complex learning design that leverages innovative methods and technology. • Partners with business stakeholders, subject matter experts and Learning Center of Excellence teammates to scope initiatives, design, develop and project manage complex learning solutions within a wider learning ecosystem that increase performance and drive business impact.

• Serve as the clinical owner for the Eating Disorder service line, providing strategic direction and partnering with executive, operational, and physician leadership to ensure the delivery of high-quality, evidence-based care across all locations. • Lead the development, implementation, and continuous refinement of the Eating Disorder clinical model, including evidence-based therapies, assessments, curriculum, clinical workflows, and role expectations to ensure consistency and fidelity across programs. • Collaborate with program leaders to establish, standardize, and continuously improve clinical processes, daily program operations, documentation standards, and Electronic Medical Record content that support effective program delivery. • Provide clinical consultation, coaching, supervision, and direct clinical services as needed to support patient care, program quality, and organizational initiatives. • In close partnership with Learning and Development, support the development and implementation of clinical onboarding, competency standards, training curricula, and ongoing professional development. • Monitor program quality through fidelity reviews, measurement-based care, patient outcomes, operational metrics, and stakeholder feedback, using data to drive continuous improvement. • Ensure program design, curriculum, and clinical practices comply with organizational policies, accreditation standards, regulatory requirements, and Joint Commission expectations. • Develop and execute the strategic vision for the Eating Disorder service line, identifying opportunities to implement, expand, and enhance services across levels of care, developmental populations, and geographic markets. • Evaluate market trends, emerging evidence, payer needs, and patient demand to inform program development, innovation, and future service offerings. • Partner with Finance and Operations departments to develop business cases for new programs and ensure clinical program design supports organizational sustainability while maintaining exceptional quality of care. • Monitor key performance indicators—including access, average daily census, length of stay, patient outcomes, patient experience, referral patterns, and program costs/revenue—to inform strategic planning and service line performance. • Represent the Eating Disorder specialty in strategic planning initiatives, new site development, recruiting, workforce planning, and other organizational growth efforts. • Partner with Marketing and Outreach to strengthen referral pathways, develop clinically accurate educational content, and position Compass as a leader in eating disorder treatment through presentations, webinars, conferences, and other thought leadership opportunities. • Build and maintain collaborative relationships with referral partners, professional organizations, academic institutions, and community providers to support program growth and organizational visibility. • Identify opportunities for innovation, research, and publication that advance both the organization's mission and the field of eating disorder treatment.

• Work with members of the client’s Real Estate business and technology teams globally to develop and deploy CRE technology related programs and projects • Effectively engage with stakeholders of all levels, and ensure that the requirements documentation is covering their needs • Perform high quality program and project management ensuring a strong governance, thorough documentation, and efficient communication • Drive high quality team performance through strong project leadership and effective resource management • Ability to navigate onshore/offshore technical delivery models • Proactively manage stakeholder expectations and program/project risks • Effectively communicate with and influence senior stakeholders • Ensure that the documentation related to projects is complete and provide key metrics allowing client leadership to make the right decisions • Facilitate frequent meetings with regional end users to understand level of adoption, pain points, and develop plans to improve user experience and drive adoption • Support development of continuous improvement mechanisms to ensure that tools are constantly evolving to improve end user experience and adoption • Establish strong business relationships with key stakeholders, bringing a consultative approach, and sharing information around best practices and market trends to help drive stakeholder decision-making

Role Description The incumbent will serve in a developmental assignment to provide the individual with the knowledge, skills, and abilities needed to perform the full range of duties as described in the target position description, PD# 99898-A, Program Analyst (Clinic Profile Manager), GS-0343-11. The incumbent will perform the duties outlined in the target grade position description but will operate under closer supervision and will not be expected to demonstrate the same level of subject matter mastery. Responsibilities - Serve as a Program Analyst - Clinic Profile Manager for the Department of Veterans Affairs, Veteran Health Administration. - Provide complex and highly skilled support related to provider profile management. - Coordinate clinical/provider profiles and scheduling grids, including clinic set up and maintenance. - Capture outpatient and related workload for Veterans Equitable Resource Allocation (VERA), MCA, and Financial Revenue Management. - Ensure clinic structure allows for scheduling of patients, direct workload capture, accurate access wait times, direct insurance and co-pay billing, direct MCA costing, and track performance against national, VISN, and local measures. Major duties include but are not limited to: - Responsible for overall program management for the clinic maintenance process for the Facility. - Lead efforts to integrate profile management among healthcare providers, facility staff, and patients. - Interpret national policies and procedures, develop and implement local standards, and provide advice to top management. - Establish and manage communication plans for effective communication and change management. - Oversee clinic supervision to staff performing clinic profile coordination and management functions. - Lead clinic profile team members to ensure analytics and goals are met. - Participate in Facility/VISN projects, task forces, and committees. - Oversee all clinic set up options, clinic profiles, and outputs. - Assess the best structure of clinics based on various needs and data capture. - Ensure appointment reminder systems are set up accurately for all outpatient clinic locations. - Coordinate with informatics for development and management of data systems. - Identify problems and apply analytical techniques to correct negative trends. - Develop and implement an in-depth training program for the Facility. - Coordinate quality assurance efforts through assessments of workflow and procedures. - Evaluate data capture outputs to ensure facility compliance with scheduling directives. - Perform other duties as assigned. Qualifications - To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/06/2026. - Time-In-Grade Requirement: Applicants must have held a GS grade any time in the past 52 weeks. - Specialized Experience: Must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-7) in the Federal Service. - Education: Successful completion of a master's or equivalent graduate degree. - Combination: Combinations of successfully completed graduate level education and specialized experience. Requirements - Specialized Experience for GS-11: Must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-9). - Education for GS-11: Successfully completed a Ph.D. or equivalent doctoral degree. - Combination for GS-11: Combination of successfully completed education and specialized experience directly related to the work of the position. - Preferred experience: 1-2 years experience in Clinical Profile Management; 2-3 years of VA scheduling and clinic building experience. Benefits - Promotion Potential: The selectee may be promoted to the full performance level without further competition when all requirements are met. - Work Schedule: Monday - Friday, 8:00am - 4:30pm CST. - Remote: This position is remote work eligible and exempted from return to office requirements. - Relocation/Recruitment Incentives: Not Authorized. - Critical Skills Incentive (CSI): Not Approved. - Permanent Change of Station (PCS): Not Authorized. Physical Requirements - Regular and recurring work is mostly sedentary involving sitting at a desk. - Ability to move from one geographic location of the facility to another. - Some physical effort such as standing, walking, bending, or prolonged sitting may be required. - No special physical demands on the employee.