Role Description The incumbent will serve in a developmental assignment to provide the individual with the knowledge, skills, and abilities needed to perform the full range of duties as described in the target position description, PD# 99898-A, Program Analyst (Clinic Profile Manager), GS-0343-11. The incumbent will perform the duties outlined in the target grade position description but will operate under closer supervision and will not be expected to demonstrate the same level of subject matter mastery. Responsibilities - Serve as a Program Analyst - Clinic Profile Manager for the Department of Veterans Affairs, Veteran Health Administration. - Provide complex and highly skilled support related to provider profile management. - Coordinate clinical/provider profiles and scheduling grids, including clinic set up and maintenance. - Capture outpatient and related workload for Veterans Equitable Resource Allocation (VERA), MCA, and Financial Revenue Management. - Ensure clinic structure allows for scheduling of patients, direct workload capture, accurate access wait times, direct insurance and co-pay billing, direct MCA costing, and track performance against national, VISN, and local measures. Major duties include but are not limited to: - Responsible for overall program management for the clinic maintenance process for the Facility. - Lead efforts to integrate profile management among healthcare providers, facility staff, and patients. - Interpret national policies and procedures, develop and implement local standards, and provide advice to top management. - Establish and manage communication plans for effective communication and change management. - Oversee clinic supervision to staff performing clinic profile coordination and management functions. - Lead clinic profile team members to ensure analytics and goals are met. - Participate in Facility/VISN projects, task forces, and committees. - Oversee all clinic set up options, clinic profiles, and outputs. - Assess the best structure of clinics based on various needs and data capture. - Ensure appointment reminder systems are set up accurately for all outpatient clinic locations. - Coordinate with informatics for development and management of data systems. - Identify problems and apply analytical techniques to correct negative trends. - Develop and implement an in-depth training program for the Facility. - Coordinate quality assurance efforts through assessments of workflow and procedures. - Evaluate data capture outputs to ensure facility compliance with scheduling directives. - Perform other duties as assigned. Qualifications - To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/06/2026. - Time-In-Grade Requirement: Applicants must have held a GS grade any time in the past 52 weeks. - Specialized Experience: Must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-7) in the Federal Service. - Education: Successful completion of a master's or equivalent graduate degree. - Combination: Combinations of successfully completed graduate level education and specialized experience. Requirements - Specialized Experience for GS-11: Must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-9). - Education for GS-11: Successfully completed a Ph.D. or equivalent doctoral degree. - Combination for GS-11: Combination of successfully completed education and specialized experience directly related to the work of the position. - Preferred experience: 1-2 years experience in Clinical Profile Management; 2-3 years of VA scheduling and clinic building experience. Benefits - Promotion Potential: The selectee may be promoted to the full performance level without further competition when all requirements are met. - Work Schedule: Monday - Friday, 8:00am - 4:30pm CST. - Remote: This position is remote work eligible and exempted from return to office requirements. - Relocation/Recruitment Incentives: Not Authorized. - Critical Skills Incentive (CSI): Not Approved. - Permanent Change of Station (PCS): Not Authorized. Physical Requirements - Regular and recurring work is mostly sedentary involving sitting at a desk. - Ability to move from one geographic location of the facility to another. - Some physical effort such as standing, walking, bending, or prolonged sitting may be required. - No special physical demands on the employee.

Role Description We're looking for a GTM Enablement Manager who builds and owns the enablement function at Guardz from the ground up. This person is a natural coach and builder - someone who earns trust across Business Development Representatives, Account Executives, Customer Success Managers, and Technical Support teams through expertise and follow-through, not through a reporting line. As a senior individual contributor, you will own the enablement function from the ground up - building the programs, playbooks, and coaching cadences that translate GTM strategy into consistent, confident front-line performance. Responsibilities - Build structured 30/60/90-day onboarding programs by role, including technical certifications that mirror what our customers learn. - Build, maintain and deliver enablement training, playbooks, talk tracks, scripts, and deck templates that drive repeatable sales, onboarding, and renewal motions. All in close partnership with GTM Leadership. - Manage the GTM knowledge base (internal resources + competitive intel) and own internal tool training across the stack. - Act as the go-between for GTM and Product - ensuring all teams are fully equipped before launches. - Partner with PMM on battle cards and messaging, owning field translation, training, and adoption. - Build a structured field feedback loop - capturing objections, adoption blockers, and conversion gaps - and continuously feed signals back into content and to relevant teams. - Run weekly coaching cadences, report enablement impact monthly, and own content refresh cycles (monthly updates, quarterly playbook revisions, annual re-certifications). Qualifications - 5+ years in Sales Enablement or a closely adjacent GTM role at a SaaS company. - Proven ability to train on a technical product with genuine depth - credible to Business Development Representatives, Account Executives, Customer Success Managers, and Technical Support. - Demonstrated experience building structured learning paths end-to-end. - Strong pre-sales or post-sales background - cold call, discovery, demo motions or Customer Support onboarding, retention, and expansion. - Data-driven, collaborative, and a clear communicator across all levels. - Cybersecurity or MSP market experience - a strong advantage.

• Partner closely with Program Leads and functional leaders to drive cross-functional alignment and execution of development programs from early development through clinical execution and commercialization. • Lead integrated program planning and execution, including development strategy, clinical development plans, timelines, budgets, resource planning, risk management, and scenario planning. • Provide program leadership and oversight for multiple R&D programs, balancing strategic priorities, resource planning, risk management, and execution across the portfolio. • Direct and coordinate cross-functional teams (clinical, regulatory, CMC, manufacturing, commercial, statistics, preclinical) to deliver programs on time and within budget. • Identify critical path activities, anticipate risks and opportunities, develop mitigation strategies, and facilitate timely decision-making through team and governance forums. • Monitor program performance, prepare and deliver clear, concise program updates, recommendations, dashboards, and decision packages for governance committees and senior leadership. • Facilitate cross-functional meetings, drive accountability, and ensure timely resolution of actions and challenges. • Develop and present program scenarios, risks, timelines, costs, and strategic options to support executive decision-making. • Lead problem-solving, contingency planning, and issue resolution for complex development challenges. • Partner with the VP, Program Management and other team members as needed, championing program management best practices, governance standards, process improvements, and organizational effectiveness.

• Serve as the primary point of contact with CMS on Program Integrity operations, including status reporting, project initiation within required timelines (10 business days), issue escalation, and delivery of Initial and Final Project Reports per SOW requirements; notify CMS within 24 hours prior to engaging external stakeholders in the absence of a Joint Operating Agreement. • Own and administer the quality assurance and inter-rater reliability process for all Program Integrity medical record reviews, including development of QA protocols, peer review assessments, and corrective action procedures; maintain a 95% or greater accuracy score each month. • Direct clinical reviewers to identify potential FWA indicators in medical records, including falsified documentation, altered records, billing pattern anomalies, medically unnecessary services, and evidence of patient harm; ensure review findings are documented consistent with CMS and FIG standards. • Directly supervise and manage the clinical review team (RN, LPN, coder, and support staff), including hiring, onboarding, performance management, workload distribution, and ongoing training. • Analyze Medicare claims data and medical record documentation to identify FWA patterns, billing anomalies, provider-specific trends, and program vulnerabilities; develop lead recommendations and supporting data for submission to CMS for consideration of additional review projects or referrals. • Maintain current working knowledge of Medicare coverage rules, CMS Program Integrity Manual (IOM 100-8), Unified Case Management (UCM) system procedures, UPIC coordination protocols, and applicable law enforcement referral standards governing fraud-focused medical review activities. • Lead the Program Integrity medical review workstream, including coordination with UPICs, law enforcement agencies, state agencies, and other external stakeholders as directed by CMS; ensure all referrals, overpayment recoupments, and field work are executed in compliance with SOW requirements and FIG protocols.