Join a mission-driven technology team powering the reliability of the electric grid for millions across the central United States. As a DevOps SRE, you’ll play a pivotal role in ensuring the performance, resilience, and long-term scalability of SPP’s production systems and user-facing services. If you're passionate about high-availability architecture, automation at scale, and shaping the future of reliability engineering, this is your opportunity to make a meaningful impact. Design and lead implementation of large-scale, highly available infrastructure solutions across multiple platforms. Serve as the primary technical escalation point for complex incidents, outages, and performance issues—ensuring rapid, effective resolution. Establish SRE best practices and operational frameworks that raise reliability standards across the entire organization. Mentor and develop senior and junior SRE team members through coaching, code reviews, and knowledge-sharing. Partner with leadership, architects, and technical teams to align reliability initiatives with long-term architectural strategy. Drive continuous improvement, automation, and reduction of operational toil across environments. Lead major enterprise projects involving new technologies, cross-team automation, and reliability enhancements. Make architectural decisions that influence scalability, resiliency, and infrastructure management standards. You'll also contribute hands-on technical expertise through testing, coding, scripting, designing integrated systems, reviewing new and existing projects for architectural compliance, and researching emerging technologies to keep SPP’s ecosystem future-ready. Developing and executing test plans to evaluate system performance. Planning and scheduling deployment activities and resolving release pipeline issues. Maintaining deep knowledge of SPP's architecture and technology portfolio. Creating and communicating technology standards and policies. Designing and overseeing implementation of integrated systems and databases. Ensuring system and software integrations meet functional and compliance requirements. Conducting application testing (unit, system, regression, performance, acceptance). Writing and translating code to enhance application performance. Providing architectural consulting across engineering and development teams. Serving as the organizational subject matter expert in SRE.

• Design and implement cloud architecture solutions. • Centralize and automate workflows through developer tooling. • Develop and maintain Helm charts for Kubernetes deployments. • Optimize Docker images for performance, security, and maintainability. • Provision and manage infrastructure using Terraform in Google Cloud Platform (GCP). • Evaluate and improve the organization’s security posture, ensuring best practices are followed. • Collaborate closely with cross-functional teams to implement scalable, reliable, and secure systems

• Focuses on the operations and stability of a global IVR system, including deployments to AWS and on-premises environments • Assist with deployments, configurations, and release activities • Support IVR systems deployed across AWS and on-premises environments • Manage day-to-day operations of global IVR platforms • Monitor system performance, availability, and reliability • Respond to incidents and operational issues in a timely manner • Collaborate with engineers, architects, QA, and partners during releases and incidents • Troubleshoot infrastructure, application, and voice-related issues • Assist in debugging IVR, Genesys, SIP, and call flow–related problems • Analyze logs and metrics to identify root causes and improvement opportunities • Participate in on-call, evening, or weekend support as required

The A.C.Coy company has an immediate opening for an Infrastructure Engineer. Ideal candidates will work with teams to architect and deploy server, storage, and security solutions. Develop and maintain automation and configuration management processes for Windows and Linux servers, including baselines, change management, version control, and compliance auditing to ensure consistency, security, and regulatory adherence Continuously enhance IT service monitoring across cloud and on-premises environments to improve both proactive and reactive visibility into infrastructure health, performance, and security. Leverage monitoring platforms to detect issues early and reduce operational impact Manage and oversee end-to-end patch management, ensuring all server operating systems, security patches, and third-party applications remain fully updated and protected. Utilize automation and standardized workflows to streamline deployment, maintenance, and lifecycle management of all infrastructure components Design and implement scalable, resilient, and secure on-premises infrastructure solutions that align with business and technical requirements Design and implement infrastructure-level security controls to safeguard data, applications, and technology assets across hybrid environments Collaborate with cross-functional teams to ensure infrastructure solutions support organizational priorities, standards, and long-term strategies Administer and support Microsoft technologies including Active Directory, Exchange, DNS, DHCP, Group Policy, Azure IaaS, Azure Entra, and Microsoft 365 Provide ongoing operational support for these systems, including after-hours support as needed Monitor performance metrics, capacity, and availability; generate reports to support ongoing optimization and capacity planning Test, certify, and deploy new versions of Windows operating systems and related infrastructure components, ensuring compatibility and smooth integration Lead and coordinate large-scale initiatives—such as upgrades, deployments, and infrastructure refreshes—while managing incidents, problems, and changes to ensure successful execution Offer technical expertise, mentorship, and knowledge sharing with team members Document operational procedures, policies, and system configurations, keeping documentation current and accurate Support operational continuity by planning for organizational, technical, and human impacts associated with infrastructure changes