• Design and implement cloud architecture solutions. • Centralize and automate workflows through developer tooling. • Develop and maintain Helm charts for Kubernetes deployments. • Optimize Docker images for performance, security, and maintainability. • Provision and manage infrastructure using Terraform in Google Cloud Platform (GCP). • Evaluate and improve the organization’s security posture, ensuring best practices are followed. • Collaborate closely with cross-functional teams to implement scalable, reliable, and secure systems

• Focuses on the operations and stability of a global IVR system, including deployments to AWS and on-premises environments • Assist with deployments, configurations, and release activities • Support IVR systems deployed across AWS and on-premises environments • Manage day-to-day operations of global IVR platforms • Monitor system performance, availability, and reliability • Respond to incidents and operational issues in a timely manner • Collaborate with engineers, architects, QA, and partners during releases and incidents • Troubleshoot infrastructure, application, and voice-related issues • Assist in debugging IVR, Genesys, SIP, and call flow–related problems • Analyze logs and metrics to identify root causes and improvement opportunities • Participate in on-call, evening, or weekend support as required

The A.C.Coy company has an immediate opening for an Infrastructure Engineer. Ideal candidates will work with teams to architect and deploy server, storage, and security solutions. Develop and maintain automation and configuration management processes for Windows and Linux servers, including baselines, change management, version control, and compliance auditing to ensure consistency, security, and regulatory adherence Continuously enhance IT service monitoring across cloud and on-premises environments to improve both proactive and reactive visibility into infrastructure health, performance, and security. Leverage monitoring platforms to detect issues early and reduce operational impact Manage and oversee end-to-end patch management, ensuring all server operating systems, security patches, and third-party applications remain fully updated and protected. Utilize automation and standardized workflows to streamline deployment, maintenance, and lifecycle management of all infrastructure components Design and implement scalable, resilient, and secure on-premises infrastructure solutions that align with business and technical requirements Design and implement infrastructure-level security controls to safeguard data, applications, and technology assets across hybrid environments Collaborate with cross-functional teams to ensure infrastructure solutions support organizational priorities, standards, and long-term strategies Administer and support Microsoft technologies including Active Directory, Exchange, DNS, DHCP, Group Policy, Azure IaaS, Azure Entra, and Microsoft 365 Provide ongoing operational support for these systems, including after-hours support as needed Monitor performance metrics, capacity, and availability; generate reports to support ongoing optimization and capacity planning Test, certify, and deploy new versions of Windows operating systems and related infrastructure components, ensuring compatibility and smooth integration Lead and coordinate large-scale initiatives—such as upgrades, deployments, and infrastructure refreshes—while managing incidents, problems, and changes to ensure successful execution Offer technical expertise, mentorship, and knowledge sharing with team members Document operational procedures, policies, and system configurations, keeping documentation current and accurate Support operational continuity by planning for organizational, technical, and human impacts associated with infrastructure changes

The IT Infrastructure Engineer position is responsible for designing, building, deploying, securing, and maintaining the organization's digital network, handling hardware (routers, switches, firewalls) and software to ensure reliable, efficient connectivity, performance, and security. Design, deploy, and manage Microsoft Azure IaaS environments, including virtual machines, storage, virtual networks, and hybrid connectivity solutions. Administer and optimize VMware vSphere infrastructure (ESXi, vCenter) to ensure high availability, performance, and effective capacity planning. Implement and monitor enterprise backup solutions using Arcserve/Veritas Backup Exec, managing policies across physical, virtual, and cloud workloads to meet RPO/RTO requirements. Lead backup verification, restoration, and disaster recovery testing to ensure data integrity and organizational resilience. Install, patch, and update server-based applications and operating systems while collaborating with security teams to enforce infrastructure data protection best practices. Perform root cause analysis on complex infrastructure and backup failures, implement long-term fixes and document operational runbooks. Manage infrastructure, network, and server projects from inception to completion, analyzing results against established goals to ensure successful delivery. Develop and maintain comprehensive standards, procedures, and system configuration documentation for all new and existing infrastructure technology. Guide and mentor junior infrastructure team members, serving as a senior technical resource and ensuring effective cross-training on hardware and software systems. Provide essential backup support for Check Point/Harmony security solutions, including managing firewall rules, VPNs, and threat prevention policies. Act as a technical backup for Azure, Security, and DevOps Engineers to maintain continuous operational coverage for on-premises and cloud workloads. Resolve escalated network-related issues and conduct scheduled maintenance to minimize downtime and optimize the end-user experience.