Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Customer Success Executive is responsible for providing strategic leadership and driving the execution of post-sales activities across our most valuable accounts within the Enterprise, Industries, and Commercial sectors. This position plays a crucial role in driving ServiceNow's long-term value by accelerating customers' journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives. As a trusted advisor, you'll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow's teams and strategic partners. What You Get to Do in This Role: - Drive Post-Sales Success: Own and lead the customer's post-sales transformation, aligning ServiceNow's offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes. - Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success. - Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization. - Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs-adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities. - Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success. - Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team. - Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized Qualifications Ideal Candidate: We are seeking a highly experienced professional with a strong background in enterprise-level SaaS transformation and strategic advisory to guide our customers in their digital transformation journey. The ideal candidate will have deep expertise in technology-enabled business transformations, coupled with a proven ability to advise at the executive level. Key Requirements: - AI Integration & Thought Leadership: Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights - Enterprise SaaS Transformation & Strategic Advisory: Extensive experience leading large-scale digital transformations within SaaS or enterprise software environments. - C-Level Presence & Relationship Management: Proven ability to engage, influence, and build lasting relationships with senior executives, including within some of the world's largest enterprises.. - Leadership Expertise: A minimum of 10 years in management consulting, solution consulting, or a leadership role at a top-tier consulting firm, with a strong track record of exceeding business objectives. - Strategic Account Management: Demonstrated success in leading high-impact customer success or consulting teams and managing complex, strategic accounts. - Business Acumen & Problem-Solving: Ability to identify, analyze, and solve complex business challenges while aligning technology solutions with customer objectives. - Cross-Functional Leadership: Strong experience working across multiple departments, driving alignment, and managing stakeholders in large, matrixed organizations. - Adaptability & Change Management: Ability to navigate dynamic environments, adjusting strategies to meet evolving customer and business needs. - Operational & Execution Excellence: Skilled at designing and implementing scalable, repeatable processes while maintaining a hands-on approach to drive successful execution. - Collaboration & Communication: Exceptional ability to communicate complex ideas clearly, foster collaboration across teams, and influence stakeholders at all levels. - Customer-Centric Mindset: Deep understanding of customer challenges, needs, and motivations, with a focus on delivering value-driven solutions and ensuring long-term success. - C-level German and English language skills This role is ideal for a seasoned strategic advisor who thrives in high-impact environments and has the expertise to guide enterprise customers through digital transformation at scale. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

• Develop and lead Customer Success strategies for national and international clients. • Serve as the primary point of contact for the company’s key affiliates and partners. • Build and maintain strong, long-lasting relationships with strategic clients. • Monitor daily sales performance and results for clients in the portfolio. • Prepare and present weekly and monthly performance reports. • Collaborate with Marketing and Technology teams to ensure correct implementation and updates of campaigns, materials, and links. • Work closely with BI, CRM, and Finance teams to align growth and acquisition strategies. • Continuously monitor the quality of traffic generated by partners, identifying patterns of low retention or potential fraud. • Identify opportunities to expand business and maximize results with clients.

Role Description The Customer Success Managers will work with our customers to achieve their desired commercial outcomes as outlined in their customer success plan and drive value realization. - Work closely with our commercial team to facilitate greater customer engagement and revenue retention/expansion. - Support efforts to stand up and enable an efficient and expandable team. - Measure the team’s success on how well they support customer value realization and goal attainment, revenue retention and expansion, and successful renewals. Qualifications - Experience in customer success or account management. - Strong communication and interpersonal skills. - Ability to analyze data and derive insights. - Proven track record of driving customer engagement and satisfaction. Requirements - Ability to work collaboratively in a team environment. - Strong organizational skills and attention to detail. - Proficiency in CRM software and customer success tools. Benefits - Competitive salary and performance-based bonuses. - Comprehensive health benefits. - Opportunities for professional development and growth. - Flexible work environment.

Role Description We’re looking for a full-time Client Success Coach to join our fast-growing team at Richard Yu’s online education company. Our mission is simple: help everyday people launch impactful online digital arbitrage businesses that transform lives—starting with their own. This is a remote, full-time position. You must be available during 8AM–5PM EST, Monday to Friday. On average, you’ll work up to 9 hours per day, and some days will require a little more effort of 10 hours. You must currently live in North America, Europe, or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable, we’re in the coaching business. - You must be able to commit full-time hours. - You will be conducting new onboarding calls daily to welcome new students. - You will be conducting check-in coaching calls daily to hold accountable, motivate, and inspire students inside the program. - You will be messaging clients daily to hold them accountable to their plan of execution towards their goals and moderating the community. - Weekly group coaching calls answering client questions. - Must have strong communication/interpersonal skills to confidently answer client questions and guide their decisions. - Help innovate our products by creating and producing new video trainings/worksheets to deliver a world-class experience. - Taking renewal/upgrade calls with clients and enrolling them into our backend coaching programs. - Should be proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.). - Your role will constantly be changing; a big part of this job is to stay on your toes, always ready for action and change. - You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.), so high attention to detail and compliance with standard operating procedures is essential. - You must have a high attention to detail and understand systems/processes to innovate new, more efficient SOPs to ensure our Fulfillment Team hits their KPIs. Qualifications - A coach or mentor at heart—you love helping people. - Clear, professional communicator (spoken and written English). - Experienced with organic marketing on Instagram/Facebook/TikTok (creating reels, organic posts, to generate organic leads). - Sales background. - Able to handle fast-paced environments, multiple clients, and changing priorities. - Willing to grow with us long-term (3+ years)—this isn’t a side hustle. - Open to feedback and constructive coaching. - Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc.—or willing to learn fast. Requirements - You have another full-time job or multiple freelance clients. - You struggle with structure, deadlines, or fast execution. - You dislike being challenged to improve daily. Benefits - Expected Earnings (Rev share on book of business): $10,000–$15,000+ USD/month (depending on experience). - Commission opportunities: % on referrals, upgrades, renewals, and pending payment collections.