Aven Hospitality

Role Description The Senior Account Manager, Strategic Accounts owns the commercial relationship for a small portfolio of Aven Hospitality's most important customers in North America. This role exists to protect and grow that revenue with the precision, presence, and commercial judgment that accounts at this level demand. - Build and maintain relationships at the most senior levels of customer organizations, including distribution, revenue, and commercial leadership. - Engage at the day-to-day level where trust is earned and issues surface first. - Move fluidly between executive strategy conversations and working-level operational discussions. - Bring deep strategic account management experience and exceptional communication skills. Key Responsibilities - Strategic Relationship Management - Own and deepen the commercial relationship across each account. - Build trusted partnerships with senior distribution, revenue, and commercial leaders. - Develop a thorough understanding of each customer's business model and strategic priorities. - Maintain a consistent presence within accounts, including regular on-site engagement. - Commercial Ownership and Revenue Growth - Own the full commercial lifecycle for the portfolio. - Develop and execute a strategic account plan for each customer. - Identify and pursue opportunities to grow Aven's share of wallet within each account. - Lead commercial negotiations with confidence and discipline. - Maintain accurate pipeline and revenue forecasts in Salesforce. - Executive Presentation and Customer Engagement - Plan and lead high-stakes customer engagements. - Develop and deliver compelling, executive-ready presentations. - Represent Aven Hospitality externally at customer forums and partner events. - Translate complex technology and commercial concepts into clear narratives. - Cross-Functional Partnership - Partner with the Customer Success Manager to ensure a coordinated customer experience. - Engage Sales Consultants and Sales Support at the appropriate stage of a pursuit. - Serve as the internal voice for accounts, advocating for their priorities. - Bring market intelligence and customer feedback into the organization. Requirements - Minimum 5 years of strategic account management experience in the hospitality technology industry. - Proven track record of meeting or exceeding revenue retention and growth targets. - Strong commercial judgment in renewal strategy, upsell positioning, pricing, and contract negotiation. - Exceptional presentation and communication skills. - Fluency with CRS, PMS, distribution technology, or related hospitality systems. - Proficiency with Salesforce for pipeline management and opportunity tracking. - Ability to build and maintain executive-level relationships across hotel ownership groups. - Strong organizational discipline to manage multiple accounts and competing priorities. - Willingness to travel up to 25% of the time. - Bachelor's degree or equivalent; relevant industry experience accepted in lieu of formal education. Benefits - Very competitive compensation. - Generous Paid Time Off (25 PTO days). - 8 Hours of Volunteer Time Off (VTO). - Comprehensive medical, dental, and Wellness Program. - 12 weeks paid parental leave. - Flexible working arrangements. - Formal and informal reward, recognition, and acknowledgement programs. - Engaging employee development events. Reasonable Accommodation Aven Hospitality is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Aven Hospitality. Affirmative Action Aven Hospitality is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans, and disabled individuals.

Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition. With our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction. Our tools are built to seamlessly integrate with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections. We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next. Aven Hospitality is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.  Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions. Simply put, we connect people with moments that matter. Aven Hospitality is growing and is rapidly expanding both its product and geographic footprint. Aven Hospitality has a comprehensive suite of best-in-class products that empower hotels and hotel chains to better market and sell their products, as well as manage the guest experience. The Account Manager EMEA will roll up his or her sleeves and commit to serving the needs of our hospitality customers around the region. We are looking for a dedicated, innovative team member who is curious, can produce excellent work and take enthusiastic ownership of results. This is an exciting opportunity to join us and be a part of the journey we are on. Team Description The sales and account management team is a highly demanding team, driven by their eagerness to increase SOW, operates fast and efficiently in order to meet targets and deliver great service to our customers. This role will involve managing a varied portfolio of hotels and chains, you will be responsible for setting the vision and strategy for each account, identifying opportunities to deepen partnerships with our clients. Together, we will focus on deploying superior account planning and a consultative sales approach to maintain a high level of service and increase penetration in existing accounts. Role and Responsibilities - Serve as a strong advocate for clients within Aven, effectively navigating the complexities of a large, virtual organization to identify and collaborate with the right stakeholders, ensuring timely execution on behalf of the client - Evolve annual territory sales strategy and execution; perform ongoing market landscape analysis and market research to identify top opportunities and risk - Implement and maintain effective sales management practices to deliver accurate and up-to-date revenue projections and pipeline forecasts, supporting business growth - Extensive understanding of market landscape, including knowledge of key players, knowledge of the competitive landscape, key trends, opportunities, and challenges - Proven experience selling and driving negotiations to a successful close - Truly understand our customer needs and consult with them on the most effective solutions Aven can offer - Follows internal processes to ensure margins are positive and pricing is in-line with Aven strategy - Demonstrate a professional presence and business acumen, coupled with articulate and consultative oral and written communication skills. - Critical thinking skills with the ability to anticipate potential issues and suggest creative alternatives to overcome barriers - Ability to interpret analytics to highlight actionable data and tell a compelling story around performance and results - Ability to lead and direct multiple projects and initiatives simultaneously - Understand client overall performance and strategy to facilitate future budgeting of anticipated revenues: - Negotiate, develop, interpret and execute on client contract - Make decisions based on keeping the three main pillars of our team always in balance: client satisfaction, employee satisfaction and fiscal fortitude - Monitor customer performance and proactively provide clients with recommendations to optimize results based on their goals and objectives - Be savvy in creating presentations that tell a compelling story, be engaging and effective in communicating a strong, productive end in mind - Be comfortable with playing a wide range roles based on what the client needs from Aven including Project Manager, Researcher, Technical Expert, Innovator, Collaborator, Entrepreneur and Relationship Lead. - Hold both the client and Aven accountable for deliverables and decisions to keep projects and programs moving forward - Have a finger on the pulse of all major client/Aven activities and initiatives and find new opportunities with the client - Attend industry functions and lead in person meetings with clients; travel in line with business requirements - Log and manage all opportunities via Salesforce for accurate forecasting; utilize available tools and resources to be self sufficient Roles Requirements - 2+ years of experience in Hospitality is essential, ideally in Revenue Management or hotel technology - Degree in hospitality/business or equivalent and desire to grow within the technology and hospitality sector. ​ - Italian language fluency is essential - Excellent ability to collaborate and work effectively in a team environment, including both regional teams and global teams. Ability to forge solid internal relationships. - Experience managing multiple projects. - Self-directed with a start-up mentality.  Resourceful, innovative, and adaptable. Comfortable in a rapidly evolving environment, and skilled in change management - Advanced Excel, (inc. Pivots, VLOOKUP & Conditional Formatting) - Advanced Word, and PowerPoint - Excellent written and verbal communication skills. Fluency in English and Italian is a must. - Presentation skills – translating numbers & trends for wider audience. Personal Skills - Unafraid to challenge others, to hold themselves and others to account - Set and maintain high standards - Analytical mindset, excellent data skills - Detail driven - Ability to work under pressure and at a high pace, empowered to work on their own initiative - Can tell a compelling story and have great presentation skills - Good prioritization & time management skills - An ability to work cross-functionally and influence decision making - Take personal responsibility to meet commitments and actively seeks additional responsibility - Team player with exceptional communication skills - Desire to grow and evolve Outstanding Benefits - Very competitive compensation - Generous Paid Time Off (25 PTO days) - 8 Hours of Volunteer Time Off (VTO) - We offer a comprehensive medical, dental and Wellness Program - 12 weeks paid parental leave - An infrastructure that allows flexible working arrangements - Formal and informal reward, recognition and acknowledgement programs - Lots of fun and engaging employee development events We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition. With our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction. Our tools are built to seamlessly integrate with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections. We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next.. Aven Hospitality is a global leader at the forefront of hospitality technology powering over 40,000 properties across 174 countries. Celebrated for our innovative and customer-centric approach, we deliver integrated platforms for distribution, reservations, retailing, and guest experience to both renowned hotel brands and independent properties worldwide. Aven Hospitality is seeking an Account Manager, responsible for the commercial and operational relationship with an assigned portfolio of strategic hotel customers. Reporting to the regional General Manager, the selected candidate will drive business development and revenue generation efforts within the assigned region, while ensuring success of a portfolio of existing customers. The position requires a confident business manager and skilled relationship architect that can hit the ground running and quickly deliver sales success. Role and Responsibilities: Align sales strategy for growth and revenue generation for existing business, which includes renewals, new sales efforts, and share shifting opportunities across the agency territory Manage all aspects of the commercial relationship with your clients. Identify mutually beneficial opportunities to expand AH's share of wallet with clients Solidify renewal opportunities and protecting recurring revenue streams Plan and lead effective customer meetings and sales presentations Negotiate contracts following deal review process and ensuring margins and pricing are in-line with AH strategy Coordinate within AH and customer to ensure obligations are met from both client and HS perspectives Develop and deliver on a strategic account plan for current clients & a sales plan for new pursuits and keep track of current progress on all sales activities in Salesforce. Positively affect and grow the strategic relationships between Aven Hospitality and your clients from both a financial and product/service standpoint. Implement and maintain effective sales management to provide current and accurate revenue projections and pipeline forecasts to support business growth Sell new solutions to existing customers to reach annual sales targets Establish and maintain a high level of customer engagement at various levels, positioning HS as an innovative player in the industry Provide regular detailed status and activity reporting in customer activities and solutions performance to leadership Foster strong relationships with internal leaders/stakeholders across AH Qualifications and Education Requirements: A minimum of 5 years of industry related strategic account management experience is required. Knowledgeable of hospitality centric technology and systems with strong technical aptitude. Proven track record of meeting sales quotas and revenue goals. Ability to interpret analytics to highlight actionable data and tell a compelling story around performance and results. Can create convincing proposals, documentation and presentations. Excellent presentation, oral and written communication skills delivering complex solutions in an easy to understand manner. Ability to identify, communicate, and connect with major decision makers both internally and externally. Ability to lead and direct multiple projects and initiatives simultaneously. Strong interpersonal skills: Ability to communicate at all levels within an organization. Exceptional time management and organizational skills. A fundamental understanding of hospitality technology, revenue management, and distribution Technical/systems knowledge, including Advanced excel skills, Salesforce CRM, and hospitality CRS or distribution systems (preferred) Virtual office or remote work experience Important: This role involves travel to attend team, industry or client functions, and to lead in person meetings with clients; travel will be up to 25% of your time. Outstanding Benefits Very competitive compensation Generous Paid Time Off (25 PTO days) 8 Hours Annually Volunteer Time Off (VTO) We offer a comprehensive medical, dental and Wellness Program 12 weeks paid parental leave An infrastructure that allows flexible working arrangements Formal and informal reward, recognition and acknowledgement programs Lots of fun and engaging employee development events Reasonable Accommodation Aven Hospitality is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Aven Hospitality position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Aven Hospitality at Contact Us Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Affirmative Action Aven Hospitality is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Aven Hospitality is seeking an Account Manager, responsible for the commercial and operational relationship with an assigned portfolio of strategic hotel customers. Reporting to the regional General Manager, the selected candidate will drive business development and revenue generation efforts within the assigned region, while ensuring success of a portfolio of existing customers. - Align sales strategy for growth and revenue generation for existing business, which includes renewals, new sales efforts, and share shifting opportunities across the agency territory - Manage all aspects of the commercial relationship with your clients. - Identify mutually beneficial opportunities to expand AH's share of wallet with clients - Solidify renewal opportunities and protecting recurring revenue streams - Plan and lead effective customer meetings and sales presentations - Negotiate contracts following deal review process and ensuring margins and pricing are in-line with AH strategy - Coordinate within AH and customer to ensure obligations are met from both client and HS perspectives - Develop and deliver on a strategic account plan for current clients & a sales plan for new pursuits and keep track of current progress on all sales activities in Salesforce. - Positively affect and grow the strategic relationships between Aven Hospitality and your clients from both a financial and product/service standpoint. - Implement and maintain effective sales management to provide current and accurate revenue projections and pipeline forecasts to support business growth - Sell new solutions to existing customers to reach annual sales targets - Establish and maintain a high level of customer engagement at various levels, positioning HS as an innovative player in the industry - Provide regular detailed status and activity reporting in customer activities and solutions performance to leadership - Foster strong relationships with internal leaders/stakeholders across AH Qualifications - A minimum of 5 years of industry related strategic account management experience is required. - Knowledgeable of hospitality centric technology and systems with strong technical aptitude. - Proven track record of meeting sales quotas and revenue goals. - Ability to interpret analytics to highlight actionable data and tell a compelling story around performance and results. - Can create convincing proposals, documentation and presentations. - Excellent presentation, oral and written communication skills delivering complex solutions in an easy to understand manner. - Ability to identify, communicate, and connect with major decision makers both internally and externally. - Ability to lead and direct multiple projects and initiatives simultaneously. - Strong interpersonal skills: Ability to communicate at all levels within an organization. - Exceptional time management and organizational skills. - A fundamental understanding of hospitality technology, revenue management, and distribution - Technical/systems knowledge, including Advanced excel skills, Salesforce CRM, and hospitality CRS or distribution systems (preferred) - Virtual office or remote work experience Requirements - This role involves travel to attend team, industry or client functions, and to lead in person meetings with clients; travel will be up to 25% of your time. Benefits - Very competitive compensation - Generous Paid Time Off (25 PTO days) - 8 Hours Annually Volunteer Time Off (VTO) - We offer a comprehensive medical, dental and Wellness Program - 12 weeks paid parental leave - An infrastructure that allows flexible working arrangements - Formal and informal reward, recognition and acknowledgement programs - Lots of fun and engaging employee development events