About the Role We're looking for a Senior Site Reliability Engineer who approaches operational problems as engineering challenges. You won't just monitor dashboards and respond to pages — you'll help define and drive service level objectives, identify reliability risks, and work alongside engineering teams to ensure reliability and performance are first-class concerns from design through to production. Your mission is not only to keep the platform running but also to make the platform more reliable by default — through better practices, smarter automation, and a culture where every engineer thinks about failure modes. What You'll Do Drive Incident Excellence - Act as a first responder during incidents; lead root cause analysis and blameless post-mortems. - Turn incident learnings into systemic improvements — better tooling, better runbooks, better architecture. - Provide input and guidance to squads on troubleshooting documentation and operational runbooks, ensuring they are practical and effective for production support. Engineer Reliability - Define, implement, and iterate on SLIs, SLOs, and error budgets to drive data-informed reliability decisions. - Identify and measure operational toil; build software and automation to systematically reduce it. - Conduct capacity planning and performance analysis to stay ahead of scaling challenges. Build Observability - Design and evolve observability platforms (metrics, logs, traces, dashboards) that give engineering teams genuine insight into system behaviour — not just noise. - Continuously improve alert quality: reduce false positives, increase signal, and ensure every alert is actionable. Shape Reliability Culture - Partner with development teams to embed reliability thinking into the software delivery lifecycle — from design reviews to deployment strategies. - Champion practices like chaos engineering, progressive rollouts, and failure injection testing. - Mentor engineers across teams on reliability principles and operational best practices. Participate in On-Call - Join on-call rotations and continuously improve the on-call experience for yourself and others.

Join a mission-driven technology team powering the reliability of the electric grid for millions across the central United States. As a DevOps SRE, you’ll play a pivotal role in ensuring the performance, resilience, and long-term scalability of SPP’s production systems and user-facing services. If you're passionate about high-availability architecture, automation at scale, and shaping the future of reliability engineering, this is your opportunity to make a meaningful impact. Design and lead implementation of large-scale, highly available infrastructure solutions across multiple platforms. Serve as the primary technical escalation point for complex incidents, outages, and performance issues—ensuring rapid, effective resolution. Establish SRE best practices and operational frameworks that raise reliability standards across the entire organization. Mentor and develop senior and junior SRE team members through coaching, code reviews, and knowledge-sharing. Partner with leadership, architects, and technical teams to align reliability initiatives with long-term architectural strategy. Drive continuous improvement, automation, and reduction of operational toil across environments. Lead major enterprise projects involving new technologies, cross-team automation, and reliability enhancements. Make architectural decisions that influence scalability, resiliency, and infrastructure management standards. You'll also contribute hands-on technical expertise through testing, coding, scripting, designing integrated systems, reviewing new and existing projects for architectural compliance, and researching emerging technologies to keep SPP’s ecosystem future-ready. Developing and executing test plans to evaluate system performance. Planning and scheduling deployment activities and resolving release pipeline issues. Maintaining deep knowledge of SPP's architecture and technology portfolio. Creating and communicating technology standards and policies. Designing and overseeing implementation of integrated systems and databases. Ensuring system and software integrations meet functional and compliance requirements. Conducting application testing (unit, system, regression, performance, acceptance). Writing and translating code to enhance application performance. Providing architectural consulting across engineering and development teams. Serving as the organizational subject matter expert in SRE.

• Design and implement cloud architecture solutions. • Centralize and automate workflows through developer tooling. • Develop and maintain Helm charts for Kubernetes deployments. • Optimize Docker images for performance, security, and maintainability. • Provision and manage infrastructure using Terraform in Google Cloud Platform (GCP). • Evaluate and improve the organization’s security posture, ensuring best practices are followed. • Collaborate closely with cross-functional teams to implement scalable, reliable, and secure systems

• Focuses on the operations and stability of a global IVR system, including deployments to AWS and on-premises environments • Assist with deployments, configurations, and release activities • Support IVR systems deployed across AWS and on-premises environments • Manage day-to-day operations of global IVR platforms • Monitor system performance, availability, and reliability • Respond to incidents and operational issues in a timely manner • Collaborate with engineers, architects, QA, and partners during releases and incidents • Troubleshoot infrastructure, application, and voice-related issues • Assist in debugging IVR, Genesys, SIP, and call flow–related problems • Analyze logs and metrics to identify root causes and improvement opportunities • Participate in on-call, evening, or weekend support as required