Role Description Analyze and document end-to-end payment processing workflows, including: - Payment initiation - Validation - Approval - Routing - Settlement - Reconciliation - Exception management Gather, analyze, and document: - Business requirements - Functional specifications - Process flows - Data mappings - Business rules - Support payment transformation programs, payment hub implementations, and modernization initiatives - Analyze payment events originating from front-office, middle-office, and back-office systems and assess downstream impacts - Investigate payment exceptions, operational breaks, and production issues - Collaborate with Operations, Treasury, Settlement, and Technology teams to resolve issues and deliver enhancements - Support wire payment processing, settlement instruction management, and ISO 20022 initiatives - Facilitate communication between business and technology stakeholders to ensure alignment on requirements and solutions - Participate in workshops, requirements sessions, and process improvement initiatives - Contribute to continuous improvement efforts and operational excellence across payment processes Qualifications - Strong understanding of end-to-end payment processing workflows - Good knowledge of payment lifecycles across Capital Markets products and trading platforms - Experience analyzing payment events originating from front-office, middle-office, and back-office systems - Experience with SWIFT MT/MX messaging, ISO 20022 standards, wire payment processing, and settlement instruction management - Strong understanding of settlement operations, cash management, nostro/vostro accounts, and liquidity considerations - Experience eliciting and documenting business requirements, functional specifications, process flows, data mappings, and business rules - Ability to investigate payment exceptions, operational breaks, and production issues - Experience supporting payment transformation programs, payment hub implementations, and modernization initiatives - Strong domain knowledge of Capital Markets payment processing and settlement operations - Experience with cash management, liquidity management, and nostro/vostro account processing - Understanding of trade settlement, cash movement, and payment lifecycle workflows across multiple asset classes - Experience with enterprise payment platforms and payment modernization initiatives - Knowledge of reconciliation, exception management, and operational controls - Understanding of regulatory, compliance, audit, AML, and sanctions screening requirements related to payments - Strong stakeholder management and relationship-building capabilities - Excellent communication and facilitation skills - Strong analytical and problem-solving abilities - Ability to investigate and resolve complex operational issues - Strong organizational and documentation skills - Proactive mindset with a strong sense of ownership and accountability - Ability to work effectively in fast-paced, highly regulated environments - Commitment to quality and continuous improvement Requirements - Experience with payment hub platforms and payment modernization initiatives - Exposure to regulatory, compliance, audit, AML, and sanctions-related controls - Experience supporting ISO 20022 migration programs - Knowledge of multiple asset classes and associated settlement workflows - Previous experience within Capital Markets or Financial Services environments - English level: Intermediate/Upper-Intermediate Benefits - International projects - In-office, hybrid, or remote flexibility - Medical healthcare - Recognition program - Ongoing learning & reimbursement - Well-being program - Team events & local benefits - Sports compensation - Referral bonuses - Top-tier equipment provision

• Manage customs clearance routines and monitor import and export processes; • Review Import Declarations and other documents related to operations; • Execute international trade operations for the import and export of goods and services, providing technical guidance when necessary; • Prepare and verify documentation, maintaining contact with government agencies, customs brokers, freight forwarders, carriers and clients; • Monitor all stages of the international trade chain, ensuring compliance with deadlines and procedures; • Provide customer service and support, ensuring the quality of information and services delivered.

• Server Monitoring and Maintenance: Monitor server performance, perform preventive and corrective maintenance, and ensure service availability. • Network Management: Configure, monitor, and maintain network infrastructure, including routers, switches, firewalls, and VPNs, ensuring secure and efficient connectivity. • Information Security: Implement and manage security policies such as access control, encryption, and protection against cyber threats. Conduct security audits and ensure compliance with standards and regulations. • Technical Support: Provide technical support to resolve infrastructure-related issues, assisting other departments and clients. • Project Planning and Implementation: Participate in planning and executing infrastructure projects, such as migrations, hardware and software upgrades, or network expansions. • Documentation: Create and maintain technical documentation for IT infrastructure, including network topologies, system configurations, and recovery procedures. • IT Resource Management: Monitor the use of IT resources, such as storage and processing capacity, and recommend purchases or upgrades when necessary.

• Monitor and analyze chatbot conversations to identify errors, gaps, and improvement opportunities • Support the creation and updating of conversation flows and knowledge bases • Contribute to maintaining the brand’s tone of voice and language consistency • Organize and categorize user feedback to drive continuous bot improvement • Assist in preparing chatbot performance reports • Collaborate with customer service, product, and technology teams • Organize and maintain the generative chatbot knowledge base • Use generative AI for curation, rewriting, and standardization of content, always with human validation