• Monitor and analyze chatbot conversations to identify errors, gaps, and improvement opportunities • Support the creation and updating of conversation flows and knowledge bases • Contribute to maintaining the brand’s tone of voice and language consistency • Organize and categorize user feedback to drive continuous bot improvement • Assist in preparing chatbot performance reports • Collaborate with customer service, product, and technology teams • Organize and maintain the generative chatbot knowledge base • Use generative AI for curation, rewriting, and standardization of content, always with human validation

Role Description This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. This position is full-time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work during our normal business hours of 7:00 am - 6:00 pm. Must be flexible to attend client meetings per business needs during our client business hours of Monday - Friday, 7:00 am - 4:30 pm EST. It may be necessary, given the business need, to work occasional overtime. We offer weeks of on-the-job training. The hours of the training will be aligned with your schedule. Primary Responsibilities: - Serve as a liaison between coding teams and providers, delivering expert guidance to resolve inquiries and concerns. - Collaborate with Edits and Denials teams to analyze trends and implement educational initiatives or system edits to address recurring issues. - Partner with clinical leadership during the introduction of new services to ensure accurate documentation and coding compliance. - Participate in specialty and physician group meetings on a quarterly basis to provide targeted coding education and respond to ad hoc inquiries. - Deliver comprehensive coding and documentation training for all newly onboarded providers. - Provide annual education to providers on code set updates to maintain compliance and accuracy. - Conduct annual provider audits to validate charges and supporting documentation, while identifying potential revenue opportunities. - Provide targeted education and follow-up audits for providers who do not meet established quality standards. - Perform ad hoc audits in response to client requests or identified concerns. - Educate coders and providers on audit findings and emerging trends to promote continuous improvement. - Assist coders and/or supervisors as needed on rebuttals for tri-annual audits. - Other duties as assigned. Qualifications - High School Diploma / GED. - Professional coder certification with credentialing from AHIMA and/or AAPC (CPC, CCS-P, RHIA, RHIT) to be maintained annually. - Must be 18 years of age OR older. - 3+ years of Physician medical coding (ICD-10, CPT, HCPCS II) experience in a multi-specialty physician clinic. - 2+ years of experience with Evaluation and Management coding plus one or more areas of surgical coding. - 2+ years of experience being able to provide expert level coding guidance to physicians, practitioners, and coders as needed. - Intermediate level of knowledge of MUE and NCCI classification and reimbursement structures. - Experience with computers and Windows based programs including MS Excel. - Ability to work full-time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work during our normal business hours of 7:00 am - 6:00 pm. Must be flexible to attend client meetings per business needs during our client business hours of Monday - Friday, 7:00 am - 4:30 pm EST. It may be necessary, given the business need, to work occasional overtime. Preferred Qualifications - Experience auditing charts in a professional coding environment. - Experience providing physician/coding education a plus. - Experience in Inpatient/Observation E/M coding. - Experience with various systems (Microsoft Teams, Encoder Pro, etc.). - Intermediate level of experience with Microsoft Excel. Telecommuting Requirements - Ability to keep all company sensitive documents secure (if applicable). - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills - Must be able to communicate effectively face-to-face and in writing. Pay and Benefits Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as: - A comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• Administration of the company’s HR technology platforms (UKG, Greenhouse, Cornerstone) including ongoing operation and optimization. • Partner with Talent, IT, and other business operations stakeholders to implement system/process enhancements, improvements and optimizations. • Partner with IT to maintain integrations between HRIS platforms and other business systems (finance, ERP, benefits, etc.). • Utilize our system platforms to track technical certifications, credentials, skills, education, and experience of the Apex workforce. • Support annual talent planning cycles including performance management, bonus planning, merit planning, and benefits open enrollment. • Provide routine and customized workforce analytics as needed for Apex Senior Leadership. • Provide HR technology support, technical guidance, troubleshooting, and process training for related systems and workflows. • Safeguard data integrity, accuracy, privacy and security within our HR technology platforms. • Ensure compliance with local, state, and federal employment laws and regulations with respect to HR data. • Assist with developing, maintaining and updating documentation for HRIS processes, procedures and system configurations.

Role Description IEM is looking for a Full Time SME - Geospatial Analyst to service emergency management and recovery focused projects across the United States. Primary Location: Live anywhere that meets remote work requirements in the United States Including Puerto Rico. Work will take place in an office environment, or personal office / at home and will depend on the need of the project. Travel Requirements: This position will require occasional travel based on client needs and assigned projects. Essential Functions: - Perform HEC-RAS 2D on grid modeling. - Utilize cartographic and geographic information system (GIS) techniques to plan, develop, and implement complex, high quality static maps and web mapping applications. - Create expert-level, defensible maps and reports related to erosion repair, risk reduction, and eligibility of cascading impacts from authoritative sources. - Design, create and maintain geographic data files, including geographic data models, polygons, lines, points, and rasters. - Design, create, and maintain logical data structures and spatial data models including topology, dynamic segmentation, geometric networks, and address models. - Convert data between various spatial formats and projections and load data into spatial databases and geographic data models. - Establish standards and quality control for data entry procedures. - Develop, implement, and maintain highly complex GIS projects using technical and task management skills. - Develop specifications; define data requirements, data sources, and design logic; lead and participate in research and evaluation of alternative methods and approaches for GIS solutions. - Analyze and make recommendations concerning GIS technical matters. - Make recommendations regarding upgrades, considering implications of new or revised GIS software, equipment, or applications. - Utilize FEMA’s Hazus modeling software to run hazard models and analyze outputs for integration into planning documents. - Develop complex GIS applications that leverage custom coding (e.g., HTML, JavaScript, Python) and frameworks (e.g., ArcGIS APIs and SDKs). - Develop and maintain GIS web services from external feeds such as CSV, JSON, XML, API, etc. - Meet with customers to analyze business and operational processes; develop clearly articulated business and functional requirements and create design for GIS technology solutions. - Develop training materials, provide trainings, and make presentations to GIS users. - Develop and update program system documentation including replica reports, ETL documentation, geodatabase quality control reports, geodatabase data standards, and best practices. Qualifications - Bachelor’s degree from an accredited U.S. college or university, or a certified foreign studies equivalency, in Engineering, GIS, Computer Science, Geography, Earth Sciences, Urban Planning, Information Systems, or a closely related field with an emphasis in GIS. - Ten (10) years’ experience performing geospatial analytical work with GIS, HEC-RAS, and related tools and solutions. - Industry-standard certification required for specific SME type (e.g., Professional Engineer registration for engineers). - Strong working knowledge of Esri products including ArcGIS Pro, ArcGIS Online, Experience Builder, Dashboards, Survey123, Spatial Analyst, Network Analyst, and Model Builder. - Expertise in hazard modeling using HEC-RAS to estimate pre- and post-disaster impacts. - Ability to source, analyze, and interpret datasets including elevation data (e.g., 3DEP, LiDAR). - Strong understanding of GIS fundamentals, cartographic principles, and geospatial data structures. - Experience with data analysis, database design, development, and maintenance. - Ability to create, analyze, and interpret large geospatial datasets and maps. - Experience using GIS software products (e.g., Hazus, ArcGIS Pro, QGIS) and geospatial data formats, including data conversion and transformation methods. - In-depth knowledge of data analysis, manipulation, and management techniques. - Ability to assess disaster-related damages (e.g., property, fire, flood) including extent of damage, required repairs, documentation, and associated costs. - Ability to develop defensible SME reports supporting accurate compensation and recovery outcomes. - Proficiency using claims management software, databases, and related tools supporting claim processing and documentation. - Strong written and verbal communication skills, including ability to explain policies and regulations to claimants, clients, and stakeholders. - Customer service focus and attention to detail, including strong aptitude for data quality control. - Ability to manage multiple tasks simultaneously and work independently to solve problems proactively. - Ability to work in a fast-paced, dynamic environment. - Ability to provide remote support and travel/deploy to client sites as required. Preferred Qualifications - Master’s degree from an accredited U.S. college or university, or a certified foreign studies equivalency, in Engineering, GIS, Computer Science, Geography, Earth Sciences, Urban Planning, Information Systems, or a closely related field with an emphasis in GIS. - Strong working knowledge of FEMA’s Risk MAP program and flood-related data analysis, including floodplain mapping. - Experience with hydrologic and hydraulic (H&H) principles, survey and mapping GPS systems, aerial photographic interpretation, and database development and management. - Familiarity with AutoCAD and MicroStation software packages. - Experience with programming and scripting languages and tools, including Python, XML, JavaScript, CSS, FME, SQL, and HTML5. - Experience developing GIS and related geospatial tools to support benefit-cost analyses. - Experience with image processing software such as ERDAS Imagine or SOCET SET. Benefits - Starting salary based on location and experience: $90,000 - $115,000 - 10 paid Holidays - Vacation Pay - Sick Pay - 401 (K) plan with matching - Company paid STD and LTD Equal Employment Opportunity All IEM employment decisions, including recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment, if necessary, are made without regard to an individual’s race, color, religion, creed, sex (including sexual orientation, gender identity, and gender expression), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, pregnancy (including childbirth and related medical conditions), marital status, military or veteran status, citizenship or immigration status, or any other characteristic protected under applicable law. Reasonable Accommodation IEM is committed to providing reasonable workplace accommodations for individuals with disabilities. If you require assistance or reasonable accommodation during any part of the application or employment process, please email IEMhumanresources@iem.com with specific details about the requested accommodation. All accommodation requests are reviewed case-by-case in compliance with applicable law.