• Manage customs clearance routines and monitor import and export processes; • Review Import Declarations and other documents related to operations; • Execute international trade operations for the import and export of goods and services, providing technical guidance when necessary; • Prepare and verify documentation, maintaining contact with government agencies, customs brokers, freight forwarders, carriers and clients; • Monitor all stages of the international trade chain, ensuring compliance with deadlines and procedures; • Provide customer service and support, ensuring the quality of information and services delivered.

• Server Monitoring and Maintenance: Monitor server performance, perform preventive and corrective maintenance, and ensure service availability. • Network Management: Configure, monitor, and maintain network infrastructure, including routers, switches, firewalls, and VPNs, ensuring secure and efficient connectivity. • Information Security: Implement and manage security policies such as access control, encryption, and protection against cyber threats. Conduct security audits and ensure compliance with standards and regulations. • Technical Support: Provide technical support to resolve infrastructure-related issues, assisting other departments and clients. • Project Planning and Implementation: Participate in planning and executing infrastructure projects, such as migrations, hardware and software upgrades, or network expansions. • Documentation: Create and maintain technical documentation for IT infrastructure, including network topologies, system configurations, and recovery procedures. • IT Resource Management: Monitor the use of IT resources, such as storage and processing capacity, and recommend purchases or upgrades when necessary.

• Monitor and analyze chatbot conversations to identify errors, gaps, and improvement opportunities • Support the creation and updating of conversation flows and knowledge bases • Contribute to maintaining the brand’s tone of voice and language consistency • Organize and categorize user feedback to drive continuous bot improvement • Assist in preparing chatbot performance reports • Collaborate with customer service, product, and technology teams • Organize and maintain the generative chatbot knowledge base • Use generative AI for curation, rewriting, and standardization of content, always with human validation

Role Description This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. This position is full-time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work during our normal business hours of 7:00 am - 6:00 pm. Must be flexible to attend client meetings per business needs during our client business hours of Monday - Friday, 7:00 am - 4:30 pm EST. It may be necessary, given the business need, to work occasional overtime. We offer weeks of on-the-job training. The hours of the training will be aligned with your schedule. Primary Responsibilities: - Serve as a liaison between coding teams and providers, delivering expert guidance to resolve inquiries and concerns. - Collaborate with Edits and Denials teams to analyze trends and implement educational initiatives or system edits to address recurring issues. - Partner with clinical leadership during the introduction of new services to ensure accurate documentation and coding compliance. - Participate in specialty and physician group meetings on a quarterly basis to provide targeted coding education and respond to ad hoc inquiries. - Deliver comprehensive coding and documentation training for all newly onboarded providers. - Provide annual education to providers on code set updates to maintain compliance and accuracy. - Conduct annual provider audits to validate charges and supporting documentation, while identifying potential revenue opportunities. - Provide targeted education and follow-up audits for providers who do not meet established quality standards. - Perform ad hoc audits in response to client requests or identified concerns. - Educate coders and providers on audit findings and emerging trends to promote continuous improvement. - Assist coders and/or supervisors as needed on rebuttals for tri-annual audits. - Other duties as assigned. Qualifications - High School Diploma / GED. - Professional coder certification with credentialing from AHIMA and/or AAPC (CPC, CCS-P, RHIA, RHIT) to be maintained annually. - Must be 18 years of age OR older. - 3+ years of Physician medical coding (ICD-10, CPT, HCPCS II) experience in a multi-specialty physician clinic. - 2+ years of experience with Evaluation and Management coding plus one or more areas of surgical coding. - 2+ years of experience being able to provide expert level coding guidance to physicians, practitioners, and coders as needed. - Intermediate level of knowledge of MUE and NCCI classification and reimbursement structures. - Experience with computers and Windows based programs including MS Excel. - Ability to work full-time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work during our normal business hours of 7:00 am - 6:00 pm. Must be flexible to attend client meetings per business needs during our client business hours of Monday - Friday, 7:00 am - 4:30 pm EST. It may be necessary, given the business need, to work occasional overtime. Preferred Qualifications - Experience auditing charts in a professional coding environment. - Experience providing physician/coding education a plus. - Experience in Inpatient/Observation E/M coding. - Experience with various systems (Microsoft Teams, Encoder Pro, etc.). - Intermediate level of experience with Microsoft Excel. Telecommuting Requirements - Ability to keep all company sensitive documents secure (if applicable). - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills - Must be able to communicate effectively face-to-face and in writing. Pay and Benefits Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as: - A comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.