• Own Aurora’s operating cadence, including annual planning, QBRs, and weekly business cadences, ensuring leadership has the right information at the right time while keeping processes efficient and actionable. • Partner across Sales, Marketing, Services, Finance, Product, and Engineering to launch new strategic initiatives and optimize operational effectiveness through process, systems, and structural changes. • Proactively identify operational bottlenecks and business opportunities, develop data-driven recommendations and lead implementation alongside cross-functional stakeholders. • Build executive-ready analysis and recommendations by synthesizing quantitative data and qualitative insights into clear, actionable narratives for the COO and CEO. • Independently analyze data, building models, and generating insights that inform strategic decisions. • Design and build lightweight internal tools, dashboards, and AI-enabled workflows that automate manual processes, improve visibility, and eliminate recurring operational work.

• Lead the NAM Major Correctives Scheduling organization responsible for workforce and project deployment planning • Establish and maintain operating rhythms, governance processes, and business controls supporting major corrective execution • Drive continuous improvement initiatives that improve productivity, customer responsiveness, and operational efficiency • Develop scalable processes supporting business growth and evolving execution models • Oversee scheduling teams responsible for technician, contractor, and project resource deployment • Ensure alignment between customer availability, project readiness, workforce capacity, and execution priorities • Manage prioritization processes for emergent outages, customer escalations, and critical corrective campaigns • Develop forecasting models to optimize labor utilization and minimize downtime • Own customer availability tracking processes across all major corrective programs • Maintain visibility to future execution windows and customer readiness • Partner with Project Management and Customer Support teams to maximize execution opportunities • Identify schedule risks and develop mitigation plans to protect revenue and backlog conversion • Lead the operational response process for customer escalations • Drive rapid issue resolution through cross-functional coordination • Establish escalation governance, reporting, and root cause analysis processes • Provide executive-level updates on critical customer concerns and recovery actions • Oversee invoicing processes ensuring accuracy, timeliness, and compliance with contractual requirements • Partner closely with Finance and Project Management teams to improve cash collection performance • Monitor revenue recognition readiness and identify billing risks • Drive process improvements that reduce invoice cycle time and improve working capital performance • Own Major Correctives operational performance reporting • Develop and maintain executive dashboards, KPI reporting, forecasting tools, and business reviews • Analyze trends in backlog, utilization, productivity, revenue, customer availability, invoicing, and execution performance • Deliver actionable insights that support strategic decision making • Serve as business owner for operational systems supporting Major Correctives execution • Partner with Digital, IT, Finance, and Operations teams to improve system functionality and reporting capabilities • Lead requirements gathering and implementation of new tools, workflows, and automation opportunities • Drive standardization and simplification of business processes across the region

• Act as the strategic owner of the Commercial and Mid-market business segments, developing a deep understanding of customer segments, sales performance, product-market fit, competitive landscape, and operational drivers to identify key levers for growth. • Represent the voice of the Commercial and Mid-market business segments, synthesizing field feedback and market intelligence to inform broader company strategy, product roadmap decisions, and customer-facing programs. • Drive and track the execution of cross-functional investments within the business. • Lead complex strategic projects with urgency and clarity, such as new segment launches or field productivity improvements. • Serve as the trusted advisor to Commercial and Mid-market business sales leadership, supporting annual and quarterly planning, territory design, goal setting & forecasting, performance reviews, sales metrics, and in-quarter execution to help teams consistently beat targets. • Develop executive-ready presentations and recommendations, regularly briefing senior leadership and influencing high-impact decisions at the company-wide level. • Identify and recommend improvements to optimize sales performance and help Sales leaders hit their number. • Own the rhythm of the business, including quarterly business reviews, monthly market updates, annual planning, and forecasting processes with a focus on insights, decision-making, and accountability. • Own your own analytics and insights, independently pulling and transforming data across multiple sources (e.g., Salesforce, Databricks, Gong, Tableau) to uncover trends, diagnose root causes, and support data-driven decision making—bringing both technical rigor and business acumen to your analyses. • Leverage AI and automation tools to accelerate impact, using capabilities such as AI-driven forecasting, workflow automation, and generative insights to improve operational efficiency, reduce manual effort, and uncover new growth opportunities faster than ever before. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices • Hire, develop and lead an inclusive, engaged, and high performing team

Role Description - Build and maintain the company's Operations Manual. - Create high-level process documentation, detailed SOPs, employee training manuals, and a searchable knowledge base. - Design and improve workflows across every department. - Develop scalable systems that reduce manual work and increase efficiency. - Assist with recruiting, onboarding, and training future team members. - Manage projects and ensure deadlines are met. - Organize company documentation and internal processes. - Coordinate communication between departments. - Research and implement new software and business tools. - Build AI-powered workflows and business automations. - Assist with CRM management and customer communication workflows. - Create reports, dashboards, and KPI tracking. - Continuously identify inefficiencies and recommend improvements. - Work directly with ownership to turn ideas into documented, repeatable systems. Company Description