Location: Tucson United States Job Description: Tax Collector 3, Business Collections - 541579 - REMOTE OPTIONS - TUCSON - DEPT OF REVENUE - Full-time - Closing at: Jun 29 2026 - 23:55 MST Add to favorites View favorites DEPARTMENT OF REVENUE Funding Arizona's future through excellence in innovation, exceptional customer service and public servant-led continuous improvement. TAX COLLECTOR 3 Job Location: Division of Education and Compliance 400 W Congress St, Tucson AZ Posting Details: Salary: $21.68 Hourly Grade: 18 Closing Date: 6/29/26 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Revenue (ADOR) our mission is to Serve Taxpayers! ADOR is looking for individuals who are committed to service, community, and teamwork. To learn more about ADOR please visit azdor.gov. Come Join the ADOR Team! The Tax Collector 3, Business Collections is a part of the escalation team responsible for the collection of delinquent tax liabilities of assigned cases on behalf of the Department of Revenue. Reviews, prioritizes and self-assigns, and handles difficult/complex cases by way of outbound efforts via ticketing system assignments for Individual Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT) cases. Contacts and completes the collection of tax liabilities and delinquencies via phone calls, emails, or other means of contact to negotiate payment plans and/or enforce collection activities. All work is to be completed while educating taxpayers and promoting voluntary taxpayer compliance. This position may offer the ability to work remotely, within Arizona, based upon the department''s business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Essential Duties and Responsibilities include but are not limited to: Service Delivery - Reviews, prioritizes and self-assigns, and handles difficult/complex cases by way of outbound efforts via ticketing system assignments for Individual ---Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT) cases to include: - Engages outbound and occasional inbound communication with taxpayers via phone call, email, or other means to resolve delinquent tax liabilities, as assigned - Assisting and answering questions/inquiries from taxpayers - Refer and/or escalate taxpayer grievances to designated departments or unit leads/supervisors - Maintaining records of interactions/transactions and recording details of the inquiry and the actions taken - Contacting customers to respond to inquiries and/or to notify them of results or actions taken by the agency - Obtain and examine all relevant information to assess the validity of inquiries - Educates taxpayers and promotes voluntary compliance by reviewing financial statements, providing supporting documentation, and offering assistance on how to obtain and maintain tax compliance - Conducts case research, locates returns, and audits records, as assigned - Negotiates payment arrangements for delinquent tax liabilities Project Coordination - Works with supervisors on a rotating basis to assist taxpayers that come into our building with tax issues, assists with escalated calls from taxpayers, represents the collection team at off site conferences and assists in training needs if applicable Collection Enforcement - In accordance with ARS Title 42, initiates administrative enforcement to include the filing of tax liens, issuing of levies for rights to property, referring cases to the Order to Show Cause hearings, filing of complaints for suspension/revocation of Registrar Contractors licenses, filing of affidavits of tax deficiencies with the Arizona Liquor Board and Control, and filing liens with AZ MVD - Issues subpoenas to obtain and verify financial information, determine abatements, administrative enforcement, and cases referred to the Attorney General's Office for civil proceedings - Files all public documents in statutory required locations - Confers with attorneys on complex case issues, as needed Agency/Department Compliance & Continuous Improvement - Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities. - Actively contributes to team and individual effectiveness through the following: - - Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated - Completes all required training in a timely manner. - Participates in assigned work teams as appropriate. - May complete periodic metrics, projects, huddle boards and reports as requested. - Prepares for and actively participates in 1:1 coaching with supervisor - Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned. Knowledge, Skills & Abilities (KSAs): Knowledge - Basic knowledge and understanding of Federal and State tax statutes, administrative rules, and regulations - Basic knowledge and understanding of tax collection enforcement rules and regulations - Knowledge of investigative and research techniques - Knowledge of lien laws pertaining to personal and real property for consensual liens and statutory liens from agencies such as the IRS - Knowledge of tax filing requirements and supporting documentation necessary to process tax returns Skills - Strong communications skills, to include verbal, written, and active listening with the ability to convey tax-related information in layman''s terms - Effective organization and time management skills with the ability to make measurable progress on multiple priorities - Strong interpersonal skills and demeanor - Strong negotiation and persuasion skills - Proficient in the use of a PC/laptop in a Windows environment; in the use of the Internet; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive - Proficient in the use of tax reporting systems Abilities - Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety - Ability to read, interpret, disseminate, and apply complex and comprehensive tax related information, laws, policies, legislative proposals, and contracts - Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner - Ability to think creatively, critically, and strategically when analyzing and proposing compliance solutions - Demonstrated ability to work with a high degree of autonomy and also participate collaboratively as part of a team Selective Preference(s): The ideal candidate for this position will have: - Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a High School Diploma (HSD) or General Education Degree (GED), coursework, training, and work experience relevant to the assignment. - Minimum one year of collections experience - Minimum of one year of customer service experience - Experience in a tax collection program or customer service experience emphasizing administrative and judicial collection enforcement - Bilingual in English-Spanish with strong reading, writing and speaking skills Pre-Employment Requirements: The final candidate will be required to abide by the the following pre-employment checks: - Employment Verification and Reference Checks - State and Federal Criminal Background Check, including fingerprinting - Arizona Tax Filing Records Check - If applicable, ASEDRA Authorized Driver Identification Check If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Revenue offers a comprehensive benefits package to include: - Affordable medical, dental, life, and short-term disability insurance plans - Participation in the Arizona State Retirement System (ASRS) and long-term disability plans - 10 paid holidays per year - Vacation time accrued at 4.00 hours bi-weekly for the first 3 years - Sick time accrued at 3.70 hours bi-weekly - Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). - Deferred compensation plan - Wellness plans - Tuition Reimbursement - Stipend Opportunities - Infant at Work Program - Rideshare and Public Transit Subsidy - Career Advancement & Employee Development Opportunities - Flexible schedules to create a work/life balance Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page. By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact tartenian@azdor.gov - The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

Role Description The Collections Specialist is responsible for managing mid- to late-stage delinquent consumer accounts and working directly with borrowers to resolve past-due balances in a compliant, professional, and borrower-focused manner. This position plays a critical role in supporting portfolio performance, reducing credit losses, and ensuring all collection activity is conducted with accuracy, empathy, and adherence to applicable regulatory and institutional requirements. - Manage assigned mid- to late-stage delinquent accounts through outbound and inbound borrower communication, including phone, email, and SMS, in accordance with applicable policies and regulatory requirements. - Negotiate appropriate payment arrangements, repayment plans, or resolution strategies designed to reduce delinquency, prevent avoidable charge-offs, and support borrower account rehabilitation. - Conduct skip tracing and location efforts using approved tools and procedures to re-establish contact with borrowers and support account resolution. - Assess account status, borrower circumstances, and risk indicators to determine appropriate next steps, including escalation for legal review when warranted. - Maintain complete, accurate, and timely account documentation within servicing systems, including borrower communications, payment commitments, disputes, and escalation activity. - Support inbound call handling as needed while maintaining a professional, consistent, and compliant borrower experience. - Collaborate with third party collections agency to manage post charge off activities. - Adhere to all applicable laws, regulations, company policies, and procedures governing borrower communications, collections activity, skip tracing, documentation, and account management. - Identify and escalate complaints, disputes, bankruptcy notices, SCRA/MLA matters, hardship requests, and other sensitive account issues in accordance with established procedures. Qualifications - Minimum of 2–3 years of consumer collections experience, preferably involving personal loans, installment lending, or secured and unsecured consumer debt. - Experience working in financial services, fintech, banking, or another regulated lending environment preferred. - Working knowledge of collection-related regulatory requirements, including the FDCPA and Regulation F. - Strong verbal and written communication skills, with the ability to manage sensitive borrower conversations with professionalism, empathy, and sound judgment. - High attention to detail, strong documentation habits, and the ability to work accurately within servicing systems. - Demonstrated ability to balance borrower-centered communication with results-driven account resolution. Requirements - Prior experience with loan servicing platforms, borrower management systems, or collections workflow tools. - Familiarity with charge-off prevention strategies, repayment negotiations, and escalated account handling. - Experience identifying and escalating regulatory-sensitive account matters, including disputes, complaints, bankruptcy notices, SCRA/MLA protections, and hardship requests. Core Competencies - Professional borrower communication and conflict resolution - Regulatory awareness and compliance discipline - Account analysis, prioritization, and risk assessment - Negotiation, follow-through, and results orientation - Accuracy, accountability, and sound documentation practices Benefits Start building your career with J.G. Wentworth today! J.G. Wentworth is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. J.G. Wentworth makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Role Description This comprehensive position centers on guiding the entire asset recovery lifecycle for our alternative commercial finance portfolios. The incumbent will assume complete ownership of accounts from initial delinquency through final resolution, maintaining a rigorous focus on financial reconciliations and cash-flow verification processes. While this capacity does not initially command direct reports, the role is strategically structured to evolve into formal team leadership as portfolio volumes expand. What Success Looks Like - In the initial 30 days: Achieve comprehensive operational familiarity with the alternative commercial finance portfolio, assess the current landscape of non-performing files, and identify systemic reconciliation discrepancies while autonomously implementing workflows. - By day 60: Command complete ownership of the asset recovery lifecycle, ensuring portfolios are managed via systematic processes, auditing milestones occur on a formalized cadence, and executive stakeholders maintain comprehensive visibility through structured performance reporting. - By day 90: Minimize delinquent outstanding balances through disciplined borrower engagement and structured repayment frameworks, analyze operational vulnerabilities to propose tactical optimization strategies, and serve as the definitive expert for complex account escalations. Key Responsibilities - Run collections for MCA accounts: Create and follow practical steps for contacting customers, arranging payments, and moving files forward. - Reconciliations: Compare daily/weekly payments to what should have been received; find mismatches and fix them quickly with the customer and internal teams. - Review past-due accounts: Decide next actions based on company policies and applicable rules. - Talk with customers: Explain what’s owed, set clear plans, and keep communication professional and consistent. - Keep clean records: Log calls, emails, payment plans, and outcomes; keep files accurate and compliant. - Work with other teams: Partner with legal, finance, and customer service on tougher or escalated cases. - Follow company policies: Adhere to all procedures and guidelines. - Report on results: Prepare simple, regular updates on collections activity and outcomes for leadership. - Manage the collections lifecycle: Oversee the entire merchant cash advance recovery flow, including debtor communication, right-party contact verification, structured payment arrangements, and file escalations. - System documentation: Record all communication attempts, log commitments to pay, and maintain precise account notes within corporate databases. - Cross-functional collaboration: Partner closely with underwriting and funding teams to coordinate account management and mitigate portfolio risk. - Performance reporting: Develop weekly recovery assessments, track cure-rate metrics, and analyze portfolio variances alongside actionable strategic insights. Qualifications - 3+ years of experience leading or managing renewal, retention, account management, customer success, or relationship management teams. - Demonstrated success improving team performance through coaching and accountability. - Strong experience conducting pipeline reviews and managing performance metrics. - Excellent communication, leadership, and conflict-resolution skills. - Ability to analyze performance data and translate insights into action. - Experience working in CRM platforms such as Salesforce, HubSpot, or similar systems. Preferred - 3-5+ years of robust asset recovery expertise within the merchant cash advance and alternative commercial finance sectors, including direct accountability for non-performing portfolios. - Advanced financial reconciliation capabilities, with demonstrated precision in auditing bank or credit processor statements and remittance records against projected contractual obligations. - Exceptional verbal and written communication competencies, featuring the capability to articulate strategic next steps and negotiate sustainable repayment frameworks with corporate clients. Who You Are - You are highly organized and naturally proactive. - You thrive in fast-moving environments with evolving priorities. - You enjoy solving operational problems and improving systems. - You communicate clearly and follow through consistently. - You balance strategic thinking with a willingness to execute. This Role May Not Be a Fit If You - Prefer highly structured corporate environments. - Need extensive direction or oversight. - Dislike fast-changing priorities. - Prefer maintaining systems over building and improving them. How We Work - High ownership and accountability. - Fast-moving, low-bureaucracy environment. - Collaborative and solutions-oriented culture. - AI-assisted workflows and continuous improvement encouraged. - Strong preference for people who improve systems, not just maintain them. Benefits - Comprehensive medical, dental, and vision coverage. - 401(k) retirement framework to ensure long-term financial security. - Flexible Paid Time Off (PTO) and observed holidays to promote sustainable performance and balance. - Remote-first flexibility complemented by strategic home office infrastructure support.

Role Description Maple Reinders is currently looking to add an experienced Construction Professional to our Civil Estimating team. The successful candidate will have the opportunity to work on a variety of civil projects across Canada with a focus on Water / Wastewater. We are a growing organization and are continually winning new work! Whether the opportunities are Plan Spec, Design/Build, or Construction Management, our Estimator will prepare tenders from concept to submission with an emphasis on understanding and evaluating risk. - Assuming responsibility for the preparation of detailed and accurate cost estimates and tenders, employing your experience and working with Maple accepted practices and systems. - Reviewing drawings and specifications, developing a thorough understanding of the project needs, requirements and risk. - Selecting and contacting of sub-contractors and suppliers and obtaining quotations. - Preparing and reviewing suppliers and sub-contractors’ scope of work. - Preparing quality take-offs, with specific focus on self-performed and self-priced tasks. - Closing tenders in consultation with senior managers. - Finalizing final tender submission. - Assisting with coding of estimates where we are the successful bidder. - Review of preliminary work schedules using MS Project. - Identifying construction risks, opportunities and thorough assessment of site conditions, Sub-contractor and Labour availability. - Liaise, consult, and communicate with Engineers, Architects, Owners, Contractors, and Subcontractors, and provide value engineering and adjustments to cost estimates. - Assisting Chief Estimator with reviewing bid opportunities and strategies. - Participating, as a member of a proposal team in the development of P3, Design/Build, Design Build Operate, Construction and/or Project Management opportunities, together with Major Projects staff. - Participating in the preparation of presentations or proposals with the Major Projects staff. - Cultivating and maintaining positive relationships with Sub-contractors, Suppliers and Engineers. - Mentoring and coaching junior staff. - Determining the flow of product through an operating process facility and how proposed contract changes will need to be incorporated. - How the construction of the facility will need to progress from a practical standpoint including sequencing, tie-ins and staging of the work. Qualifications - 7+ years experience estimating Water/Wastewater projects or working in a combined role of Project Manager & Estimator in Water / Wastewater. - Background as a Project Manager, Superintendent, or trades person with experience in Water / Wastewater construction. - Mechanical experience in the food & beverage or chemical industry is also an asset. - Process Mechanical experience preferred. - Civil (excavation and site piping) experience would be an asset. - Experience using Bluebeam, Planswift, and Costx is considered an asset. - Advanced knowledge of Microsoft Excel. - A University Degree/Technology Diploma in Engineering, Red Seal Certification (mechanical related) or a combination of education and industry experience. Benefits - Competitive Salaries (paid weekly) - Starting at three weeks paid vacation plus additional gifted days off over the Christmas break - RRSP with employer matching (up to 5%) - Discretionary bonuses & profit sharing - Group Health Insurance Plan (medical, dental, health care spending account) - Life insurance and disability coverage - Employee rewards program (Maple Points) - Discount programs & memberships - Employee and Project referral bonuses - Employee Assistance Program - Career growth and learning opportunities, including professional certifications - Salary Range: $105,000 - $155,000 / Year (depending on experience) - Location: Primarily looking for an individual in our Mississauga office but may consider other office locations for the right individual. Would also consider fully remote work for the right candidate. Company Description Maple Reinders is one of Canada’s most respected and trusted construction firms, delivering innovative solutions for over 55 years. We are a full-service construction provider specializing in ICI buildings (industrial, commercial, institutional) and civil/environmental projects such as water and wastewater treatment plants, composting facilities, energy-from-waste, and biogas systems. - With 500+ team members across six offices nationwide and more than 2,900 projects completed coast-to-coast, we’ve built a reputation for excellence, adaptability, and integrity. - We are proud to be a Platinum Member of Canada’s Best Managed Companies. - Certified Great Place to Work. - Recipients of numerous awards for innovation, sustainability, and design.