• Responsible for leading the day-to-day operations, performance, compliance, and student outcomes of Acceleration Academies’ charter school portfolio • Overseeing charter schools in South Carolina and Ohio • Ensure academies operate with excellence while meeting enrollment, retention, academic, financial, and regulatory goals • Partner closely with Academy Directors and cross-functional leaders to drive enrollment growth, student persistence, academic achievement, and charter performance • Collaborate with Enrollment, Student Services, and Academic teams to maximize student outcomes and organizational growth

Role Description As a Senior Support Operations Manager at Cloudbeds, you will own the operational backbone of our global support organization. This is not a traditional support management role - you won't be managing ticket queues day-to-day. Instead, you will design, implement, and continuously improve the systems, workflows, automation, reporting, AI tools, and infrastructure that empower our support teams to deliver world-class customer experiences at scale. - Own the administration and optimization of Zendesk and related support platforms. - Lead the implementation of AI-driven support capabilities. - Establish and own KPI reporting and executive dashboards. - Build and maintain forecasting models for support demand. - Map and optimize end-to-end support workflows. - Partner cross-functionally with Product, Engineering, CS, Data, and Revenue Operations. - Evaluate and implement new support technologies. Qualifications - 5+ years of experience in Support Operations, Customer Operations, Business Systems, Revenue Operations, or a comparable operational leadership role. - Deep hands-on expertise administering Zendesk or an equivalent enterprise support platform. - Strong experience designing and implementing operational processes. - Advanced analytical skills with the ability to build executive dashboards and own KPI frameworks. - Proven success leading large-scale process improvement and automation initiatives. - Exceptional project management, communication, and stakeholder influence skills. - Comfortable operating in a fast-growing, globally distributed, remote-first environment. Requirements - Experience implementing AI-powered customer success/support solutions. - SQL proficiency and experience with BI tools such as Looker, Tableau, or Power BI. - Background in hospitality technology or SaaS. Benefits - Remote First, Remote Always. - PTO in accordance with local labor requirements. - Monthly Wellness Fridays - enjoy an extra long weekend every month. - Full Paid Parental Leave. - Home office stipend based on country of residency. - Professional development courses in Cloudbeds University. - Access to professional development, including manager training, upskilling, and knowledge transfer.

Role Description As a Senior Support Operations Manager at Cloudbeds, you will own the operational backbone of our global support organization. This is not a traditional support management role - you won't be managing ticket queues day-to-day. Instead, you will design, implement, and continuously improve the systems, workflows, automation, reporting, AI tools, and infrastructure that empower our support teams to deliver world-class customer experiences at scale. - Own the administration and optimization of Zendesk and related support platforms. - Lead the implementation of AI-driven support capabilities. - Establish and own KPI reporting and executive dashboards. - Build and maintain forecasting models for support demand. - Map and optimize end-to-end support workflows. - Partner cross-functionally with Product, Engineering, CS, Data, and Revenue Operations. - Evaluate and implement new support technologies. Qualifications - 5+ years of experience in Support Operations, Customer Operations, Business Systems, Revenue Operations, or a comparable operational leadership role. - Deep hands-on expertise administering Zendesk or an equivalent enterprise support platform. - Strong experience designing and implementing operational processes. - Advanced analytical skills with the ability to build executive dashboards and own KPI frameworks. - Proven success leading large-scale process improvement and automation initiatives. - Exceptional project management, communication, and stakeholder influence skills. - Comfortable operating in a fast-growing, globally distributed, remote-first environment. Requirements - Experience implementing AI-powered customer success/support solutions. - SQL proficiency and experience with BI tools such as Looker, Tableau, or Power BI. - Background in hospitality technology or SaaS, and/or experience supporting globally distributed support organizations. Benefits - Remote First, Remote Always. - PTO in accordance with local labor requirements. - Monthly Wellness Fridays - enjoy an extra long weekend every month. - Full Paid Parental Leave. - Home office stipend based on country of residency. - Professional development courses in Cloudbeds University. - Access to professional development, including manager training, upskilling, and knowledge transfer.

• Organize and operate various tools such as Google Drive, ClickUp, and Excel • Communicate with clients to request creative materials and evaluate them