• Design, develop, implement, and maintain comprehensive training programs supporting the CGS mission • Develop and update course curricula, lesson plans, instructional materials, and training resources • Continuously evaluate and revise training content to meet contractual requirements, operational needs, and industry best practices • Deliver engaging instructor-led training in both virtual and in-person environments • Maintain accurate training records and documentation in accordance with company and contractual requirements • Prepare for and support internal and external audits of training records and program compliance • Serve as a subject matter expert and provide training guidance to leadership and operational staff • Develop and maintain collaborative relationships with internal and external stakeholders • Evaluate training effectiveness and recommend improvements based on operational feedback and performance metrics • Travel, including occasional short-notice travel, may be required to deliver or support training • Perform other duties as assigned

• Define how Cohere develops managers, leaders, and talent as the company scales. • Design programs, frameworks, and ways of working that help grow its people. • Work directly with the Head of HR to shape the Talent Development function. • Partner closely with HR Business Partners and senior leaders to build needed capabilities.

Title: Teacher Assistant, Child Development Center, Per Diem, Voorhees Location: Voorhees United States Job Description: At Virtua Health, we exist for one reason - to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between - we are your partner in health devoted to building a healthier community. If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment. In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics. Location: Voorhees - 90 Carnie Blvd Remote Type: On-Site Employment Type: Employee Employment Classification: Per Diem Time Type: Part time Work Shift: 2nd Shift (United States of America) Total Weekly Hours: 0 Schedule: Monday and Wednesday, flexible one other weekday, 3:00pm - 7:30pm or last child on premises. Summary: Assists the teacher with the preparation of materials and upkeep of the classroom, daily activities, supervision of children, daily growth and development of the children and center-closing activities each evening. Integral part of Child Development Center (CDC) team which supports Virtua employees by caring for their dependents, enabling them to have peace of mind in their day to day duties. Position Responsibilities: - Teaching - Supervises children, indoors and outdoors, providing positive discipline techniques according to NAEYC standards. Participates in all developmentally appropriate activities with children. - Demonstrates knowledge of growth and development of the specific age group of children she/he works with through developmentally appropriate language, activities and approach in accordance with NAEYC standards. - Relationships - Ensures open, positive and effective communication with classroom teacher, administration, staff members, parents and all Virtua clientele while maintaining confidentiality. - Assists in cleanliness and upkeep of classroom, playground and center. - Planning - Assists in preparation and follow through on materials for age-appropriate activities that emphasize hands-on learning. Position Qualifications Required / Experience Required: Two or more years of formal experience in child care setting is required. The ideal candidate is optimistic and displays a can-do attitude and is a team player. The ideal candidate will have demonstrated the ability to establish effective relationships with parents, children and co-workers, maintain high teaching standards and believe that the care they provide is invaluable. Required Education: High school diploma is required. Currently enrolled or willing to complete ECE units at a local college within one year of employment required. Training/Certifications/Licensure: Meets minimum preparation and experience required by state licensing for fully qualified Teacher Assistant and maintains credentials for the position. Hourly Rate: $18.36 - $23.60 The actual salary/rate will vary based on applicant's experience as well as internal equity and alignment with market data. Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. For more benefits information click here.

Role Description The Manager, Training & Agent Development leads the design, delivery, and continuous improvement of omni-channel training programs for GoldenPet’s customer care and experience organization. This role is accountable for equipping agents with: - Technical and procedural skills needed to operate across phone, chat, email, and self-serve channels. - Deep brand knowledge, product benefit fluency, and consultative service techniques that drive customer loyalty and revenue growth. Operating at the intersection of service, sales enablement, and brand, this manager works in close partnership with: - CX Strategy - Brand Campaign Managers - Workforce Planning - Quality Assurance They ensure training programs are current, contextually relevant, comprehensively executed, and measurably effective. A core pillar of this role is ownership of the Learning Management System (LMS) ecosystem, which includes: - Selecting, implementing, and optimizing a modern digital platform. - Leveraging video, interactive modules, micro-learning, and scenario-based simulations. Qualifications - Brand & Product Mastery: Ability to internalize multi-brand portfolio positioning and translate complex product benefits into agent-ready language. - Omni-Channel Fluency: Deep understanding of customer expectations and training needs across various channels. - Service-to-Sales Mindset: Skilled at developing training that builds agent confidence in revenue-generating behaviors. - CPG & Retail Acumen: Familiarity with CPG business rhythms and escalation dynamics. - LMS & Digital Learning Expertise: Proven ability to implement and optimize modern LMS platforms. - Data-Driven Decision Making: Uses QA results and performance analytics to refine training programs. - Cross-Functional Collaboration: Adept at building productive working relationships across departments. - Leadership & Coaching: Strong people leader who develops high-performing training teams. - Instructional Design Excellence: Skilled in adult learning principles and content creation. - Adaptability & Urgency: Thrives in a fast-paced environment; can pivot training resources rapidly. - Strategic Communication: Excellent communicator; can present strategies and metrics to senior leadership. - Emotional Intelligence & Resilience: Manages competing demands while maintaining a constructive environment. Requirements - Required Education: Bachelor’s degree preferred; high school diploma / GED required. - Required Experience: - 3+ years managing training teams in a contact center or customer care environment. - Experience designing and delivering omni-channel training programs. - Hands-on LMS administration and implementation experience. - Proven track record building brand/product knowledge curricula. - Experience developing service-to-sales training programs. - Proficiency with content creation tools. - Experience collaborating with QA and CX/brand teams. - Preferred Education: Bachelor’s or Master’s in Instructional Design, Communications, Education, Business, or related field. - Preferred Experience: - Experience in a CPG, pet, health & wellness, or DTC subscription brand environment. - Background supporting omni-channel retail growth. - Salesforce Service Cloud experience. - Experience developing escalation training frameworks. - ATD, SHRM-CP, or instructional design certification. - Experience implementing or managing LMS platforms. - Familiarity with VOC programs. - Preferred Licensure/Certification: CCSP, CCSM, ATD, SHRM-CP, CPTD, or CPLP certification. Benefits - Comprehensive healthcare coverage – 100% of premiums for medical, dental, and vision plans for employee-only plans. - Annual bonus. - 401k contributions matched up to 3.5%. - 6 paid sick and mental health days, Employee Assistance Program, and additional mental health benefits. - Employee Stock Ownership Plan. - Reimbursements for a portion of personal cell phone and internet usage. - Professional development opportunities. - Charity sponsorships with over $9 million donated to date. - Potential for quarterly KPI bonuses. - Base salary range of $96,000-$120,000, plus bonus potential.