Role Description We are looking for a Platform Support Analyst I, who will be an essential part of the support team. Your primary focus is to ensure the smooth operation of the Azure cloud-based proprietary applications while providing outstanding support to our 1600+ valuable travel experts. - User Support: Take ownership for addressing user inquiries, issues, and requests related to the platform applications raised by users. - Manage Escalations: Escalate tickets to the development team and ensure an end-to-end resolution for users. - Documentation: Create and maintain comprehensive documentation, including knowledge base articles to assist users and support colleagues. - Communication: Communicate effectively with cross-functional teams, developers, and stakeholders to report and escalate issues when necessary. - Training: Assist in training sessions for end-users to ensure they are proficient in using the platforms and their features. - Monitoring: Continuously monitor the applications’ performance and proactively identify potential issues before they impact users. - Feedback Collection: Gather user feedback and suggestions to contribute to the ongoing improvement and enhancement of the platforms. Qualifications - The ideal candidate must have at least 1 year experience in application support or technical support. - The candidate should possess strong problem-solving and troubleshooting skills. - An analytical thinker with excellent communication and customer service skills. - Familiarity with software support processes and ticketing systems. - Ability to work collaboratively in a team-oriented environment. - Should be able to work in shift rotation, including weekend. - Intermediate to proficient level of “Technical Skills” required. Requirements - Understanding of REST API. - Understanding of application log monitoring platform like Dynatrace or similar. - Understanding of SQL and RDBMS like SQL server or similar. - Functional understanding of Active directory. - Understanding of programming languages like .Net and frontend angular or similar. - Understanding of webserver like IIS or similar. - Understanding cloud platforms like Azure or similar. - Understanding of ITIL incident management and ticketing tool like ServiceNow or similar. Benefits - We provide a competitive compensation package with a strong pay for performance rewards approach. - Employees have the opportunity to participate in incentive programs and compensation tied to business and individual performance. - The expected base compensation for this position is $50,000. - The actual compensation may vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Shift Model - Team Coverage: 12 hours/day (8 AM – 8 PM). - Days: 365 days/year. - Model: 2 rotating shifts with some overlap (Shift 1 - 8 AM to 4 PM, Shift 2 - 12 PM to 8 PM).

• Administer and maintain the monitoring platform (Zabbix), ensuring availability, performance and continuous improvement; • Instrument and configure monitoring for infrastructure, applications, networks and databases; • Build and maintain operational and executive dashboards (Zabbix and Grafana); • Define and evolve intelligent alert rules to reduce noise and improve operational efficiency; • Correlate metrics, logs and events to provide an integrated view of environments; • Define and track SLIs, SLOs and reliability indicators; • Automate monitoring processes and provisioning via scripts and API integrations; • Support incident handling and initial troubleshooting, with SLA monitoring; • Collaborate with Cloud, SRE, Infrastructure, Database and Security teams to advance observability maturity;

Role Description Looking for a career with purpose and reward? At LoanCare we help customers every day with what is for many their largest and most personal financial transaction: the purchase of their home. With the mission to simplify the complex with empathy and insight, we are constantly innovating and are a top provider in the mortgage services industry as a result. We are actively seeking to fill the role of Advance Control Analyst. Our ideal candidate enjoys working with clients, both internal and external, eager to learn and maximize results, is detail oriented and driven to meet tight deadlines in a fast-paced environment. Background in the mortgage or real estate industry is a plus. If this sounds like you, and you are ready for a career and not just your next job, apply today! Responsibilities - Assist in the creation and presentation of servicing advance populations. - Build and sustain reporting of all servicing advances. - Conduct quantitative analysis of advances over multiple population levels. - Identify opportunities to increase income, lower expenses, and recover receivables. - Monitor and track receipt of receivables and incentives. - Analyze and monitor internal business processes and financial results for opportunities. - Analyze and review various financial and billing reports to provide monthly variance explanations. - Aid in the securitization and funding of servicing advances through debt facilities. - Assist in the governance of transaction methodology and allocation mapping between Servicing and Accounting. - Assist with initiatives and projects as it relates to the goals of the team and leadership. - Implement, enhance and monitor accounting procedures and internal controls. - Interface with all levels of corporate and operational management. - Provide ad-hoc reporting and analysis services as required to meet business needs. - Maintain a strong working knowledge of SQL and daily utilization of relational databases. - Build a governance program to oversee system use of milestone and restriction indicators (stop and flags in MSP). - Build a governance program to oversee ancillary fee assessments, waivers, and collections. - Act as a point of contact/liaison, ensuring that policies and procedures relating to MSP indicators and fees are followed. - Develop and conduct advanced data analytics and reporting to identify and analyze causal links and meaningful relationships across large and/or multiple-sourced data sets. - All other duties as assigned. Qualifications - High School Diploma or equivalent required. - Bachelor’s degree required, preferably in a Finance or Computer Science related major. - Experience on design, development and maintenance of data sets related to financial and servicing activity. - 3+ years’ experience in Financial Services, preferably Mortgage Servicing. - 3+ years’ experience training, process improvement and advising skills required. - 3+ years of recent experience as an analyst, reporting developer or related role within the financial services industry. - Proven ability to manage multiple personnel and projects. - Ability to work independently and minimal direction and to meet deadlines. - Demonstrated ability to read, interpret and analyze accounts and records of a complex, detailed, and recurring nature. - Knowledge of MS Office (Word, Excel, Outlook, etc.), with emphasis on advanced Excel skills. - Mortgage servicing experience is preferred. - Experience with MSP servicing system is preferred. - Knowledge of general ledger accounting preferred. - SQL and relational database experience preferred. Benefits - Optional medical, dental, vision, life, and disability insurance. - Paid holidays, vacation, and sick leave. - Fidelity National Financial matching 401(k) and employee stock purchase plans. - Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being. - Programs that celebrate achievements and milestones. - Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth. - Compensation Range: $64,800 - 121,500 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience. Company Description At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration. - A culture that helps you thrive, with resources and support to fuel your growth. - Flexibility to work remotely, while staying connected through virtual engagement. - Opportunities to make a real impact in an industry that touches millions of lives.

Role Description - Assist in maintaining, reviewing, enhancing and operationalizing PatientFi’s compliance program - Provide support to prepare, maintain and renew US state licensing and corporate registration filings, and engage with state regulators - Respond to auditors, bank partners or other third parties in due diligence and compliance reviews - Administer processes to review and update company policies and procedures - Execute on compliance monitoring/testing activities and collaborate with stakeholders to implement effective, practical remediation solutions - Assist in administering compliance training programs - Provide primary support for the company’s consumer complaint program and processes to ensure timely complaint responses and that related corrective actions are completed - Review consumer communications and marketing/advertising materials for regulatory compliance - Assist in implementing, administering, and enhancing the company’s issues management program and tracking remediation efforts - Maintain a deep understanding of PatientFi’s current and future product offerings, and state license portfolio, to provide practical advice on regulatory compliance issues - Assist in maintaining and continuously improving our compliance program - Other duties as assigned Qualifications - Bachelors degree, or equivalent experience - At least 4 years professional work in the financial services industry, or other highly regulated field - 2-3 years experience in fraud, risk management, compliance, or audit - Excellent written and oral communication skills Benefits - Medical, dental, and vision premiums covered at 80% for employees and dependents - Unlimited PTO - 401(k) - Parental leave - AD&D policy provided at no cost to employees