• Administer and maintain the monitoring platform (Zabbix), ensuring availability, performance and continuous improvement; • Instrument and configure monitoring for infrastructure, applications, networks and databases; • Build and maintain operational and executive dashboards (Zabbix and Grafana); • Define and evolve intelligent alert rules to reduce noise and improve operational efficiency; • Correlate metrics, logs and events to provide an integrated view of environments; • Define and track SLIs, SLOs and reliability indicators; • Automate monitoring processes and provisioning via scripts and API integrations; • Support incident handling and initial troubleshooting, with SLA monitoring; • Collaborate with Cloud, SRE, Infrastructure, Database and Security teams to advance observability maturity;

Role Description Looking for a career with purpose and reward? At LoanCare we help customers every day with what is for many their largest and most personal financial transaction: the purchase of their home. With the mission to simplify the complex with empathy and insight, we are constantly innovating and are a top provider in the mortgage services industry as a result. We are actively seeking to fill the role of Advance Control Analyst. Our ideal candidate enjoys working with clients, both internal and external, eager to learn and maximize results, is detail oriented and driven to meet tight deadlines in a fast-paced environment. Background in the mortgage or real estate industry is a plus. If this sounds like you, and you are ready for a career and not just your next job, apply today! Responsibilities - Assist in the creation and presentation of servicing advance populations. - Build and sustain reporting of all servicing advances. - Conduct quantitative analysis of advances over multiple population levels. - Identify opportunities to increase income, lower expenses, and recover receivables. - Monitor and track receipt of receivables and incentives. - Analyze and monitor internal business processes and financial results for opportunities. - Analyze and review various financial and billing reports to provide monthly variance explanations. - Aid in the securitization and funding of servicing advances through debt facilities. - Assist in the governance of transaction methodology and allocation mapping between Servicing and Accounting. - Assist with initiatives and projects as it relates to the goals of the team and leadership. - Implement, enhance and monitor accounting procedures and internal controls. - Interface with all levels of corporate and operational management. - Provide ad-hoc reporting and analysis services as required to meet business needs. - Maintain a strong working knowledge of SQL and daily utilization of relational databases. - Build a governance program to oversee system use of milestone and restriction indicators (stop and flags in MSP). - Build a governance program to oversee ancillary fee assessments, waivers, and collections. - Act as a point of contact/liaison, ensuring that policies and procedures relating to MSP indicators and fees are followed. - Develop and conduct advanced data analytics and reporting to identify and analyze causal links and meaningful relationships across large and/or multiple-sourced data sets. - All other duties as assigned. Qualifications - High School Diploma or equivalent required. - Bachelor’s degree required, preferably in a Finance or Computer Science related major. - Experience on design, development and maintenance of data sets related to financial and servicing activity. - 3+ years’ experience in Financial Services, preferably Mortgage Servicing. - 3+ years’ experience training, process improvement and advising skills required. - 3+ years of recent experience as an analyst, reporting developer or related role within the financial services industry. - Proven ability to manage multiple personnel and projects. - Ability to work independently and minimal direction and to meet deadlines. - Demonstrated ability to read, interpret and analyze accounts and records of a complex, detailed, and recurring nature. - Knowledge of MS Office (Word, Excel, Outlook, etc.), with emphasis on advanced Excel skills. - Mortgage servicing experience is preferred. - Experience with MSP servicing system is preferred. - Knowledge of general ledger accounting preferred. - SQL and relational database experience preferred. Benefits - Optional medical, dental, vision, life, and disability insurance. - Paid holidays, vacation, and sick leave. - Fidelity National Financial matching 401(k) and employee stock purchase plans. - Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being. - Programs that celebrate achievements and milestones. - Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth. - Compensation Range: $64,800 - 121,500 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience. Company Description At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration. - A culture that helps you thrive, with resources and support to fuel your growth. - Flexibility to work remotely, while staying connected through virtual engagement. - Opportunities to make a real impact in an industry that touches millions of lives.

Role Description - Assist in maintaining, reviewing, enhancing and operationalizing PatientFi’s compliance program - Provide support to prepare, maintain and renew US state licensing and corporate registration filings, and engage with state regulators - Respond to auditors, bank partners or other third parties in due diligence and compliance reviews - Administer processes to review and update company policies and procedures - Execute on compliance monitoring/testing activities and collaborate with stakeholders to implement effective, practical remediation solutions - Assist in administering compliance training programs - Provide primary support for the company’s consumer complaint program and processes to ensure timely complaint responses and that related corrective actions are completed - Review consumer communications and marketing/advertising materials for regulatory compliance - Assist in implementing, administering, and enhancing the company’s issues management program and tracking remediation efforts - Maintain a deep understanding of PatientFi’s current and future product offerings, and state license portfolio, to provide practical advice on regulatory compliance issues - Assist in maintaining and continuously improving our compliance program - Other duties as assigned Qualifications - Bachelors degree, or equivalent experience - At least 4 years professional work in the financial services industry, or other highly regulated field - 2-3 years experience in fraud, risk management, compliance, or audit - Excellent written and oral communication skills Benefits - Medical, dental, and vision premiums covered at 80% for employees and dependents - Unlimited PTO - 401(k) - Parental leave - AD&D policy provided at no cost to employees

Title: Lead Metrics Analyst Location: Ashburn United States Full time The Leidos Intelligence Division is seeking a Metrics lead to support a mission critical contract. The Network Operations Security Center (NOSC) Metrics Lead will work with the customer to ensure that effective, measurable cybersecurity metrics are collected, analyzed, presented both formally and informally, and continuously improved upon. The candidate will be responsible for implementing the NOSC metrics program to ensure the metrics collected are impactful and assist in driving sound management decisions.  It is preferred that the candidate has a strong background in Cybersecurity Analyst work supporting 24X7 operations with experience in data security technologies, incident response, forensics, and digital media analysis and process improvement. The candidate should be familiar with the Cyber Kill Chain methodology and how to correctly measure its effectiveness. The metrics lead should be a forward thinker and bring innovation to help the customer streamline processes and delivery of metrics to stakeholders. Primary Responsibilities - Propose NOSC metrics to track performance, identify issues, and help inform our customer to make decisions. - Identify, obtain and normalize data for presentation to the customer to assist customer decision-making - Maintain awareness of emerging analytics and big-data technologies - Develop and use advanced statistical concepts, algorithms, querying, and automated processes to clean, model, integrate, and evaluate complex datasets and business problems for practical application. - Develop information tools, algorithms, dashboards, and queries to monitor and improve cyber operations performance - Develop NOSC metrics which capture effectiveness, efficiency, and return on investment - Develop impact metrics demonstrating the maturity of enterprise SOCs and/or to identify gaps. - Develop a metrics scorecard to display the level of effectiveness of enterprise SOCs. - Build dashboards using the NOSC infrastructure to support on-demand metrics representation. - Track metrics initiatives and related work for program PMO - Report metrics and project progress in customer and/or regular PMO meetings - Manage and/or assist with PMO projects Basic Qualifications BS or higher in IT-related field, Business Analysis/Intelligence, Mathematics, Statistics, Computer Science, or Economics and 12 years' experience in relevant work experience developing and managing metrics for a large organization, or a Master's degree and 10+ years of relevant work experience.  Additional years of experience and/certs may be considered in lieu of a degree. Senior-level security certification is required, e.g. CISSP, GCIH, Tableau Desktop Certified Associate, Tableau Desktop Certified Professional, etc. Candidates should also demonstrate the following: - Ability to design and develop methods, processes, and systems to consolidate and analyze structured, unstructured, diverse and/or large data sets from disparate sources - Familiarity with the principals of related disciplines such as Natural Language Processing, Machine Learning, predictive modeling, statistical analysis, and hypothesis testing - Experience in gathering requirements from customers - Experience designing and producing metrics, KPIs, and data visualizations for a medium or large organization - Experience creating interactive metrics dashboards using Power BI, Tableau, or other data visualization tools - Experience generating reports, charts, and graphs for presenting and explaining metrics information and analysis - Experience with maintaining; integrating; preparing; and extracting, transforming, and loading (ETL) complex and/or large datasets for analysis. - Ability to identify meaningful insights from all types of measures, metrics, KPIs, etc., and interpret and communicate findings and recommendations to stakeholders at all levels - Strategic vision and analytical thinking - Excellent decision-making and problem-solving skills - Familiarity with standard project management methodologies, e.g. PMI, Agile - Ability to manage multiple projects simultaneously and prioritize accordingly - Exceptional interpersonal skills and written communication skills to frequently interact with all levels of the organization, including senior NOSC federal leadership - Excellent analytical ability to quickly gather facts, perform root cause analysis, and draw conclusions in collaboration with other team members - Ability to work cross functionally among IT, PMO, and the business - Ability to work in a fast-paced, demanding, and fluid environment In addition to specific security clearance requirements, all Department of Homeland Security NOSC employees are required to obtain an Entry on Duty (EOD) clearance to support this program. Candidate will work remote with 1 day in the office onsite. Preferred Qualifications - Familiarity with tools such as Splunk and its dashboard capabilities - Familiarity with Cyber Kill Chain/Intrusion Defensive Chain/MITRE ATT&CK methodologies - Experience in a NOSC, NOC, or SOC environment Pay Range: Pay Range $131,300.00 - $237,350.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.