Role Description This is a remote opportunity and can be based anywhere in Ontario. Occasional travel for events and to client sites will be required. Lifemark Health Group is seeking a dynamic and results-driven Manager, Service Delivery Partners – MVA Affiliate Clinics to support the ongoing success and growth of our Motor Vehicle Accident (MVA) Affiliate Clinic Network. The role will report into the Director, Providers and Partnerships. Aligned with our mission of 'Movement to a better life,' this role is responsible for: - Building strong partnerships - Ensuring service excellence - Driving performance across affiliated providers To excel in this position, you have a passion for providing high quality healthcare and a great experience for those we are serving as well as our partners. You are highly organized with meticulous attention to detail, analytical in your thinking, and possess exceptional problem-solving skills. Superior verbal and written communication skills are required, framed with a strong knowledge of MS Word, Teams, Excel, PowerPoint, and databases. Strong knowledge of industry-relevant legislation and regulations is vital in providing direction and support. You rely on your healthcare background to offer guidance and solutions in your role. Effective communication is key in fostering these relationships, and while proficiency in French is an asset, knowledge of multiple languages is also valued. Qualifications - 3–5+ years in healthcare, rehabilitation, or insurance industries - Experience managing clinic networks or service delivery partners - Relevant healthcare degree is an asset - Strong analytical, communication, and problem-solving skills - Proficiency in Microsoft Office tools Requirements - Partner & Affiliate Relationship Management - Cultivate and manage relationships with MVA affiliate clinics and service delivery partners - Act as a trusted advisor and key point of contact - Monitor partner satisfaction and referral performance - Identify growth opportunities within the network - Service Delivery & Quality Assurance - Ensure adherence to service standards from intake to delivery - Act as subject matter expert on MVA and operational requirements - Conduct audits and ensure compliance with standards - Analyze outcomes and provide reporting insights - Operational Leadership & Collaboration - Collaborate with internal teams to support service delivery - Support onboarding of new clinics including training - Develop and deliver educational sessions and materials - Business Development & Growth - Support expansion of the affiliate clinic network - Manage opportunity pipeline and market analysis - Contribute to strategic growth initiatives Benefits - We are committed to creating an inclusive environment where people from all backgrounds can thrive - Improving inclusion and equity is a collective responsibility - Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities Accomodation - Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process - Email us at Talentatlifemark.ca

• Assist in the day to day management of the affiliate program across all channels and platforms • Assist in recruiting, onboarding and developing relationships with high-quality affiliate partners • Monitor affiliate activity, enforce compliance, and maintain the integrity of the program • Track, analyze, and report on affiliate performance metrics • Use data insights to identify growth opportunities • Prepare regular performance reports and present findings to senior leadership • Develop and execute strategies to expand the affiliate network and grow program revenue • Manage affiliate marketing software, tracking platforms, and third-party networks • Ensure all partner-facing materials are on-brand, up-to-date, and compliant with guidelines • Support affiliates with resources, training, and best practices to maximize their performance

• Own end-to-end performance management for a range of performance issues including complex and escalated CP cases within a defined performance management framework • Review and investigate performance events that impact client care experience • Apply independent judgment within an established policy and escalation frameworks to determine appropriate corrective action, including coaching, warnings, and separation when necessary • Occasionally utilize advanced judgment to adapt performance management approaches in unique scenarios that require deviation from the defined framework while maintaining compliance with company policy and employment standards/regulations • Identify and perform handoff for protected and escalated scenarios to the appropriate teams [CPHR & Trust & Safety] within the determined handoff SLAs • Ensure all performance actions are documented clearly, consistently, and in compliance with Honor policies and employment best practices • Adhere to established KPIs and SLAs, including a 24–48 hour response time for all inbound CP performance inquiries and ticket outreach • Manage a high-volume caseload, averaging approximately 90+ tickets closed per week, 130+ ticket comments/week with thorough and compliant documentation • Conduct consistent proactive outreach, averaging 45+ outbound calls per week, with an average talk time of approximately 7–8 minutes per call • Maintain operational efficiency with an average case resolution time of approximately 6 days and an overdue ticket rate of less than 15% • Balance productivity expectations with quality, ensuring performance decisions are timely, fair, and aligned with Honor policies • Proactively review individual CP performance history to identify repeat behaviors, emerging trends, and early risk signals • Determine when early intervention is appropriate to prevent escalation or further client impact • Surface trends, insights, and risks to relevant partners and leaders with clear recommendations • Partner closely with Care Pro Relationship Managers to reinforce consistent performance feedback and escalation standards • Partner with CPRMs on identifying trending performance concerns and applying performance management frameworks effectively • Lead targeted calibration or training sessions to improve consistency and confidence in performance-related conversations • Identify potential employment risks, protected issues, or systemic concerns and escalate appropriately • Maintain and apply base level knowledge of relevant employment protections and regulations regarding termination and employment status changes • Successfully balance CP experience, client outcomes, Honor policy, and employment risk considerations when making performance decisions

• Build and execute affiliate strategies across multiple ecommerce brands. • Develop creator recruitment plans that support each client's commercial objectives. • Identify opportunities to scale creator-led revenue through structured affiliate programmes. • Continuously evolve strategies based on campaign performance and market trends. • Identify and recruit creators using TikTok Shop Affiliate Centre. • Build long-term relationships with creators and agencies. • Negotiate commissions, incentives and promotional opportunities. • Develop a consistent pipeline of high-performing affiliate partners. • Launch affiliate campaigns from briefing through to execution. • Coordinate gifting, commission structures and promotional mechanics. • Provide creators with clear creative guidance whilst maintaining brand authenticity. • Monitor campaign delivery across multiple client accounts. • Analyse GMV, CTR, Conversion Rate, AOV, Revenue and affiliate contribution. • Identify opportunities to improve creator performance. • Test new approaches to maximise profitability. • Produce insights and recommendations for clients and internal teams.