• Own end-to-end performance management for a range of performance issues including complex and escalated CP cases within a defined performance management framework • Review and investigate performance events that impact client care experience • Apply independent judgment within an established policy and escalation frameworks to determine appropriate corrective action, including coaching, warnings, and separation when necessary • Occasionally utilize advanced judgment to adapt performance management approaches in unique scenarios that require deviation from the defined framework while maintaining compliance with company policy and employment standards/regulations • Identify and perform handoff for protected and escalated scenarios to the appropriate teams [CPHR & Trust & Safety] within the determined handoff SLAs • Ensure all performance actions are documented clearly, consistently, and in compliance with Honor policies and employment best practices • Adhere to established KPIs and SLAs, including a 24–48 hour response time for all inbound CP performance inquiries and ticket outreach • Manage a high-volume caseload, averaging approximately 90+ tickets closed per week, 130+ ticket comments/week with thorough and compliant documentation • Conduct consistent proactive outreach, averaging 45+ outbound calls per week, with an average talk time of approximately 7–8 minutes per call • Maintain operational efficiency with an average case resolution time of approximately 6 days and an overdue ticket rate of less than 15% • Balance productivity expectations with quality, ensuring performance decisions are timely, fair, and aligned with Honor policies • Proactively review individual CP performance history to identify repeat behaviors, emerging trends, and early risk signals • Determine when early intervention is appropriate to prevent escalation or further client impact • Surface trends, insights, and risks to relevant partners and leaders with clear recommendations • Partner closely with Care Pro Relationship Managers to reinforce consistent performance feedback and escalation standards • Partner with CPRMs on identifying trending performance concerns and applying performance management frameworks effectively • Lead targeted calibration or training sessions to improve consistency and confidence in performance-related conversations • Identify potential employment risks, protected issues, or systemic concerns and escalate appropriately • Maintain and apply base level knowledge of relevant employment protections and regulations regarding termination and employment status changes • Successfully balance CP experience, client outcomes, Honor policy, and employment risk considerations when making performance decisions

• Build and execute affiliate strategies across multiple ecommerce brands. • Develop creator recruitment plans that support each client's commercial objectives. • Identify opportunities to scale creator-led revenue through structured affiliate programmes. • Continuously evolve strategies based on campaign performance and market trends. • Identify and recruit creators using TikTok Shop Affiliate Centre. • Build long-term relationships with creators and agencies. • Negotiate commissions, incentives and promotional opportunities. • Develop a consistent pipeline of high-performing affiliate partners. • Launch affiliate campaigns from briefing through to execution. • Coordinate gifting, commission structures and promotional mechanics. • Provide creators with clear creative guidance whilst maintaining brand authenticity. • Monitor campaign delivery across multiple client accounts. • Analyse GMV, CTR, Conversion Rate, AOV, Revenue and affiliate contribution. • Identify opportunities to improve creator performance. • Test new approaches to maximise profitability. • Produce insights and recommendations for clients and internal teams.

Role Description Creator commerce is changing ecommerce. The brands winning on TikTok aren't simply running paid ads—they're building creator ecosystems that generate content, trust and sales every single day. We're looking for an Affiliate Strategist to lead that growth for some of the UK's fastest-growing ecommerce brands. You'll own the entire affiliate strategy across multiple client accounts; identifying creators, launching campaigns, building long-term partnerships and continuously improving performance through data and experimentation. This is a highly commercial role where success isn't measured by the number of creators recruited, but by the revenue those partnerships generate. Working directly with our TikTok Shop specialists and alongside TikTok itself, you'll gain exposure to some of the newest commerce products and strategies before they're widely adopted across the industry. Qualifications - Experience managing TikTok Shop Affiliate campaigns. - Strong understanding of TikTok Shop Affiliate Centre. - Experience working with creators, influencers or affiliate programmes. - Excellent communication and relationship-building skills. - Strong organisational skills and attention to detail. - Commercial awareness and confidence working with performance metrics. - Fluent English communication skills. Requirements - Build and execute affiliate strategies across multiple ecommerce brands. - Develop creator recruitment plans that support each client's commercial objectives. - Identify opportunities to scale creator-led revenue through structured affiliate programmes. - Continuously evolve strategies based on campaign performance and market trends. - Identify and recruit creators using TikTok Shop Affiliate Centre. - Build long-term relationships with creators and agencies. - Negotiate commissions, incentives and promotional opportunities. - Develop a consistent pipeline of high-performing affiliate partners. - Launch affiliate campaigns from briefing through to execution. - Coordinate gifting, commission structures and promotional mechanics. - Provide creators with clear creative guidance whilst maintaining brand authenticity. - Monitor campaign delivery across multiple client accounts. - Analyse GMV, CTR, Conversion Rate, AOV, Revenue and affiliate contribution. - Identify opportunities to improve creator performance. - Test new approaches to maximise profitability. - Produce insights and recommendations for clients and internal teams. Benefits - Join TikTok UK's preferred ecommerce agency partner. - Work with ambitious, fast-growing ecommerce and DTC brands. - Play a key role in one of the fastest-growing areas of digital commerce. - Gain hands-on experience with cutting-edge TikTok Shop strategies and features. - Work alongside a team of high-performing TikTok specialists. - Fully remote position with flexibility and autonomy. - Clear opportunities for progression as the agency continues to scale.

Role Description We're looking for an Affiliate Specialist to independently manage affiliate marketing programs for a portfolio of clients within our media agency team. This role sits at the intersection of affiliate strategy, program operations, and cross-channel collaboration, requiring someone with deep affiliate expertise who can own programs end-to-end while working closely with integrated planning, analytics, and other channel teams to deliver cohesive client campaigns. - Project Type: Contract - Hours: 25–30 hours per week - Rate: $42/hour - Role: Affiliate Specialist - Location: Remote (EST or CST hours required) The right candidate brings proven, hands-on affiliate marketing experience and can manage programs independently. They are highly organized, data-driven, and comfortable in a client-facing capacity while seamlessly collaborating with internal channel and analytics teams to ensure affiliate activity integrates with broader campaign strategies. Key Responsibilities - Affiliate Program Management: Independently own and manage affiliate marketing programs across an assigned portfolio of clients, including publisher recruitment, onboarding, activation, and ongoing relationship management. - Strategy & Planning: Develop affiliate strategies aligned to client goals, collaborating with the integrated planning team to ensure affiliate activity supports overall campaign objectives and media mix. - Performance Monitoring & Optimization: Track, analyze, and report on affiliate program KPIs; identify trends, surface insights, and implement optimizations to continuously improve program efficiency and ROI. - Publisher & Network Relations: Serve as the primary point of contact for affiliate publishers and networks, negotiating placements and terms, resolving issues, and fostering strong, productive partnerships. - Cross-Channel Collaboration: Partner with analytics, integrated planning, paid media, and other channel teams to ensure affiliate programs are coordinated with broader campaign activity, with clear visibility into shared goals and dependencies. - Budget & Financial Tracking: Manage affiliate budgets and commission structures, monitor spend against estimates, reconcile payouts, and keep clients and internal stakeholders informed of financial status. - Client Communication & Reporting: Serve as a reliable day-to-day client contact for affiliate program updates, delivering clear, actionable reporting, managing expectations, and building trust through consistent follow-through. - Compliance: Ensure affiliate activity adheres to client brand guidelines, FTC disclosure requirements, and network policies; monitor for compliance issues and address them proactively. Qualifications - 3–5+ years of hands-on affiliate marketing experience, ideally within a media agency, advertising agency, or in-house brand environment managing programs at scale. - Demonstrated ability to independently manage affiliate programs end-to-end. - Familiarity with major affiliate networks and platforms and comfort navigating their respective tools and reporting interfaces. - Experience working within integrated campaign environments, collaborating with paid media, analytics, and planning teams to ensure affiliate activity aligns with broader channel strategies. - Strong analytical skills with the ability to interpret performance data, identify optimization opportunities, and communicate insights clearly to clients and internal stakeholders. - Experience managing affiliate budgets, commission structures, and payout reconciliation with a high degree of accuracy. - Excellent written and verbal communication skills; confident in client-facing settings and able to discuss performance, strategy, and budget with clarity and composure. - Highly organized with the ability to manage multiple programs and workstreams simultaneously, maintaining attention to detail and meeting deadlines without close supervision. - CPG or retail industry experience is a plus. Company Description Our client is a commerce marketing agency focused on helping brands win wherever consumers shop and buy. By integrating strategy, analytics, creative, media, e-commerce, and trade marketing, they deliver end-to-end solutions across retail media networks, social commerce, e-commerce platforms, and in-store activations. Their work supports some of the world's most recognizable brands.