Corrigo Platform – Delivery Lead
Location
New York
Posted
1 day ago
Salary
$107.1K - $155.2K / year
Seniority
Senior
Job Description
Corrigo Platform – Delivery Lead
Jones Lang LaSalle Americas, Inc.
• Plan and execute bi-weekly sprints including scoping, sequencing, assigning by tier capability, and managing cross-regional workload across AMER, APAC, and EMEA. • Run weekly touchpoints and retrospectives to resolve blockers, maintain delivery momentum, and drive continuous improvement. • Review deliverables against acceptance criteria and coordinate sprint demos for formal stakeholder sign-off. • Enforce SCOBADD framework for intake prioritization, maintain real-time utilization visibility, and rebalance workload as required. • Assess incoming Corrigo releases for impact on configurations, integrations, translation tables, and auto-assignment logic. • Plan and sequence release adoptions using the 4-phase release SOP. • Validate staging readiness including regression, integration health, and acceptance criteria, and confirm post-release platform health with remediation tracking. • Evaluate AI automation potential per release and lead release retrospectives for continuous improvement. • Design and monitor SLA targets by complexity and deliver monthly performance reports to client and product stakeholders. • Own translation table health reviews and proactive management. • Monitor daily SIM-T resolver queue activity and maintain unified backlog visibility for resource planning decisions. • Report workload aligned to organization priorities and goals. • Own System Change Impact Analysis, ensuring formal risk assessment, pre-launch validation, and documented rollback procedures for all significant changes. • Coordinate approvals and confirm stakeholder readiness before production deployment. • Monitor hypercare periods with heightened visibility and accelerated response cadences. • Contribute to incident and outage retrospectives with operational findings and improvement recommendations. • Conduct quarterly demand-vs-capacity planning and maintain cross-regional coverage requirements. • Engage Variable Support SOW when capacity is insufficient, managing scope, onboarding, and performance oversight. • Deliver monthly utilization reporting and participate in weekly shared resourcing touchpoints. • Own the log for all active delivery initiatives and BAU operations. • Escalate blockers with documented context, resolution paths, and timeline impact. • Lead incident and outage retrospectives, ensuring root cause analysis and preventive action capture. • Monitor platform health indicators and assess delivery risk at each sprint gate, surfacing conflicts and constraints proactively. • Design and measure the Corrigo Champions program including participation model, cadence, and adoption metrics. • Review enablement outcomes as a measurable performance dimension alongside SLA metrics. • Monitor adoption and satisfaction trends and use findings to inform prioritization. • Draft Release and Implementation Plans covering scope, timeline, resources, risk mitigation, and success measures. • Execute hypercare post-launch with heightened monitoring, accelerated SLAs, and rapid escalation, then manage BAU transition once stabilized. • Define development timelines with other product stakeholders, ensuring capacity and complexity are reflected in commitments. • Coordinate initiative planning with client stakeholder leadership and other product leaders.
Job Requirements
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field
- 5+ years in platform delivery, technical project management, or application support leadership
- 3+ years managing technical teams in client-facing environments
- Strong knowledge of Corrigo or similar facility/maintenance management platforms
- Proficiency in Agile/Scrum methodologies and sprint-based delivery
- Experience with API integrations, system configurations, and SLA governance
- Competency in performance monitoring and reporting tools
- Proven ability to lead technical specialists across multiple time zones
- Strong capacity planning, resource allocation, and stakeholder communication skills
- Analytical problem-solver with structured approach to risk and escalation management
- Detail-oriented with commitment to process discipline and documentation standards.
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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