Founded in 1978, Trimble is a publicly-traded electronics manufacturing company offering “products and services that connect the physical and digital worlds.�
Business System Analyst
Location
India
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Business System Analyst
Trimble
• Own and manage the end-to-end functional design for order fulfillment processes across Salesforce Order Management (SOM) and related platforms. • Define order workflows, orchestration paths, and routing logic to downstream fulfillment systems. • Support the design of resilient solutions covering physical goods, digital fulfillment, and service provisioning. • Act as the primary functional bridge between Salesforce and downstream systems like ERPs, Warehouse Management Systems (WMS), and provisioning platforms. • Provide clear interface definitions, process flows, and data mappings to fulfillment teams, ensuring systems support required order states, exception handling, and SLAs. • Define and support data flows (order submission, status updates, completion events) collaborating with integration teams on API, event-driven, and batch approaches. • Convert epics and business requirements into detailed user stories with clear, testable acceptance criteria across Salesforce and downstream fulfillment systems. • Partner with Product Owners, Integration Teams, and Fulfillment SMEs to support sprint planning, backlog grooming, and functional clarifications using Jira and Confluence. • Act as the primary functional point of contact between Domain Owners, Solution Architects, Fulfillment Teams, and Delivery Leads across multiple time zones. • Provide Level 2 and Level 3 production support, troubleshooting order routing bottlenecks, fulfillment failures, and status synchronization issues. • Monitor order throughput, failure rates, and SLA adherence to continuously optimize workflow performance.
Job Requirements
- Bachelor’s degree in Business, Information Systems, or a related field.
- 5–6+ years within the Salesforce ecosystem, with direct exposure to Salesforce Order Management (SOM) and CRM platforms.
- Solid understanding of the order lifecycle, fulfillment processes, and core integration patterns.
- Strong understanding of REST APIs ; familiarity with API testing tools such as Postman is an advantage.
- Proven experience collaborating with globally distributed teams across multiple time zones using Jira and Confluence.
Benefits
- Health insurance
- Professional development opportunities
- Flexible work arrangements
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