• Respond to customer inquiries via chat, email, and video calls • Troubleshoot issues and provide timely, thoughtful solutions • Escalate product bugs or complex issues to the appropriate internal teams • Maintain high customer satisfaction and response time standards • Lead new customer onboarding and implementation • Conduct product training sessions for venue teams • Ensure successful setup of accounts, workflows, and integrations • Guide customers to early wins and product adoption • Build strong, long term relationships with customers • Proactively check in to drive engagement and retention • Identify expansion opportunities and coordinate with Sales when appropriate • Gather product feedback and share insights with the Product team

• Own the 30/60/90 onboarding journeys for key GTM roles (e.g., AEs/AMs/SDRs/SCs and CX roles such as Implementation, CSM, Support, and leaders). • Create role-based readiness gates (knowledge + skill) with clear “graduation” standards for both Sales and CX. • Partner with Sales and CX leaders to define what “good” looks like in the first 90 days, including manager coaching responsibilities and inspection rhythms. • Facilitate live and on-demand onboarding sessions, workshops, and practice sessions (role plays, scenarios, labs) in a virtual environment. • Build role-based learning paths that are easy to find, easy to follow, and continuously reinforced. • Build a scalable onboarding engine by automating repeatable workflows (preboarding checklists, scheduling, reminders, nudges, completion tracking, manager tasks, and readiness sign-offs). • Create an AI-enabled “on-demand” onboarding experience that supports new hires and managers with just-in-time guidance (e.g., where to find resources, how to execute key workflows, how to prepare for calls/customer moments). • Use AI to accelerate content creation and maintenance (e.g., roleplay scenarios, call/ticket practice prompts, knowledge checks), while ensuring quality and alignment to approved source material. • Track onboarding performance across Sales and CX. • Partner with RevOps / Analytics to connect onboarding to outcomes (pipeline/productivity signals for Sales; adoption/health signals for CX). • Iterate programs using data, leader feedback, and learner input.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Clever is on a mission to connect every student to a world of learning. As the leading identity platform for education, more than 111,000 schools worldwide use Clever to power secure digital learning experiences. With Clever’s layered security solutions, schools can protect access and identities for all staff, teachers, and students. Our Technical Onboarding team is dedicated to ensuring school organizations can seamlessly integrate technology into the classroom. As a Technical Onboarding Specialist, you will be the primary technical guide for school administrators as they implement Clever’s essential paid offerings, like Identity Management (IDM) and Classroom Multi-Factor Authentication (CMFA). This is a unique opportunity to solve critical security and configuration challenges for schools, ensuring that educators and students have safe, reliable access to their learning tools from day one. Dates of Contract: April 7, 2026 - October 16th, 2026 How You’ll Make an Impact - The problem you’ll solve: You’ll bridge the gap between purchase and product value, ensuring school administrators successfully configure and launch complex tools like IDM and CMFA. - Who you’ll partner with: You will work closely with school administrators and collaborate internally with our Support, Product, and Engineering teams to escalate and resolve technical hurdles. - What success looks like: Success is defined by consistently meeting service level expectations in a fast-paced, queue-based environment, holding customers accountable to onboarding milestones, and delivering a high-quality customer experience through empathetic, expert guidance. - Key projects you’ll lead: You’ll manage the end-to-end onboarding journey for paid offerings, from leading initial setup calls to tracking and prioritizing complex onboarding cases. Qualifications - 1+ years of experience in technical and customer-facing roles. - Proven ability to simplify complex technical topics for a non-technical audience. - Strong prioritization and organizational skills, with the ability to manage multiple calls, tickets, and internal communications in a fast-paced environment. - Proven ability to build trust and rapport with customers through empathetic and proactive communication. - Ability to work 40 hours a week for a 6-month duration. Requirements - Experience in education or edtech, specifically working with school organizations. - Familiarity with identity management (IDM) or multi-factor authentication (MFA) tools. - A collaborative team player with a desire to give and receive feedback for continuous improvement. Benefits - Compensation for this role for candidates living in the United States, besides NYC and San Francisco, CA, is $29 per hour. - For candidates living in NYC and San Francisco, CA is $32 per hour. Company Description Clever believes classrooms and our company should be diverse and inclusive. We celebrate actions that build diverse teams, include every voice, and create safe spaces for everyone to bring their authentic selves to work.

MedScope (a division of Medical Guardian) is a fast-paced and rapidly growing medical alarm company. We are seeking a responsible, organized multi-tasker to fill a role in the Customer Intake Department. The ideal candidate will be skilled with using our customized system to input new orders that arrive via phone, fax, or email.  Registration duties include verifying information contained on the order form; communicating directly with either the customer or the referring source as needed; navigating varying healthcare portals to find customer information needed during the Intake process; entering the order and all relevant information into our customized system; correcting existing customer records when notified of changes; cancelling customer accounts; answering calls and emails daily from both customers and care managers.   Ability to work as part of a team, across varying departments a must.  Compliance with HIPAA guidelines required, as there will be handling of confidential health information. This is a full-time position requiring a daily schedule of 9:00am-5:00pm EST.  Hourly rate: $21/hour Permanent residency in one of the following states is required: PA, DE, GA, MI, NC, TX, NJ, and FL only. Tasks: - Monitoring varying queues throughout the day for Intake communication:  new orders; updates to existing customer records; service cancellations, etc. - Reading the communication critically to determine what action needs to be taken before completing the task or entering data into company database - Navigating varying healthcare portals and online resources, when applicable, to find specific information needed to process new orders - Identifying when information is missing or incorrect, and taking the needed steps to correct and process the order - Making necessary changes to existing customer records, and cancelling service when needed - Answering phone calls and emails daily