MedScope (a division of Medical Guardian) is a fast-paced and rapidly growing medical alarm company. We are seeking a responsible, organized multi-tasker to fill a role in the Customer Intake Department. The ideal candidate will be skilled with using our customized system to input new orders that arrive via phone, fax, or email.  Registration duties include verifying information contained on the order form; communicating directly with either the customer or the referring source as needed; navigating varying healthcare portals to find customer information needed during the Intake process; entering the order and all relevant information into our customized system; correcting existing customer records when notified of changes; cancelling customer accounts; answering calls and emails daily from both customers and care managers.   Ability to work as part of a team, across varying departments a must.  Compliance with HIPAA guidelines required, as there will be handling of confidential health information. This is a full-time position requiring a daily schedule of 9:00am-5:00pm EST.  Hourly rate: $21/hour Permanent residency in one of the following states is required: PA, DE, GA, MI, NC, TX, NJ, and FL only. Tasks: - Monitoring varying queues throughout the day for Intake communication:  new orders; updates to existing customer records; service cancellations, etc. - Reading the communication critically to determine what action needs to be taken before completing the task or entering data into company database - Navigating varying healthcare portals and online resources, when applicable, to find specific information needed to process new orders - Identifying when information is missing or incorrect, and taking the needed steps to correct and process the order - Making necessary changes to existing customer records, and cancelling service when needed - Answering phone calls and emails daily

• Own the Onboarding KPI framework, aligning performance to customer retention, time-to-value, and long-term success outcomes. Standardize and scale the onboarding experience through clear processes, CRM data integrity, SLAs, and operational best practices. • Serve as the strategic voice of the customer journey, partnering cross-functionally with Sales, Product, Engineering, and Operations to drive alignment and continuous improvement. • Lead team development through structured training, mentorship, product mastery, and coaching to ensure high-quality service delivery. • Oversee escalations and executive-level communications for complex or high-priority accounts, mitigating risk and protecting customer relationships. • Champion a high-performance, values-driven culture while driving initiatives that improve efficiency, adoption, and customer advocacy.

• You will ensure school organizations don’t just sign up for Clever, but fully adopt and integrate it into their daily workflows, overcoming technical and conceptual objections along the way. • You’ll collaborate closely with school leaders, application partners, and internal cross-functional teams to align on business goals and advocate for the customer’s needs. • Success means managing a high-volume pipeline effectively, using data to drive quick implementation, and achieving high adoption rates across your assigned districts. • You’ll lead the end-to-end onboarding journey for new school organizations, delivering an exceptional customer experience while developing scalable strategies to educate customers

• Own and drive the post-sale onboarding process for new EvenUp customers, ensuring they achieve rapid adoption and sustained value from our platform • Lead strategic onboarding sessions, coordinate with cross-functional teams, and work directly with key decision-makers and end-users • Maximize trial utilization and ultimately enhance customer retention and satisfaction • Develop and deliver high-impact onboarding and training sessions to equip customers with the skills necessary to use EvenUp’s platform effectively • Collaborate closely with Account Executives (AEs), Customer Success Managers (CSM), Product, Legal/Medical Operations, and Engineering teams to ensure customer requirements and feedback are promptly addressed • Engage with key decision-makers and firm champions to establish strategic success metrics and ensure alignment on implementation milestones • Mentor and support junior onboarding team members while refining onboarding strategies to achieve higher trial conversion rates.