This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Nurse liaison who coordinates care and communicates pertinent medical information among the Injured Worker, the Insured, and the Carrier to facilitate appropriate treatment, successful rehabilitation, and return to work. Delivers efficient, cost-effective communication for work injuries, MVAs, liability claims, LTD/STD, and other referred services. This is a remote, field-based role that involves regular local travel of up to 2 hours in your region. - Follow all policies/procedures in the Case Management (CM) plan; retain accountability for the CM process. - Accept referrals as assigned by the Director of Case Management. - Make initial contacts per CM plan; schedule initial assessment; obtain date of next physician appointment. - Confirm assignment with referral source; clarify special handling instructions. - Build professional relationships with clients; treat claimants with dignity. - After physician appointments, contact Carrier and Insured per protocol; maintain ongoing communication with Injured Worker, Insured, and Carrier. - Record data and billing in CaseAnyplace; submit timely monthly reports (Preliminary, Initial, Progress, Closing). - Attend physician appointments; obtain diagnosis, prognosis, treatment plan, rehab length, estimated RTW (modified/regular duty), and MMI/Full Recovery as appropriate. - Refer to Vocational Counselor for job analyses (modified/regular duty) when appropriate and approved by Carrier. - Recommend IME physicians; coordinate and attend IMEs. - Coordinate transportation as needed. - Provide translation as needed (for bilingual nurses). - Monitor treatment plan; attend therapy sessions when appropriate; maintain contact with therapists for updates. - Request transfer of files to Vocational Counselor when appropriate (LMS, Voc Rehab). - Assist Carrier/Insured with RTW planning (modified or regular duty). - Provide information to Defense Attorneys as appropriate. - Promote teamwork with all staff members. - Maximize accurate, appropriate billable hours per monthly target (8 hrs/day). - Maintain licensure/certifications; complete required annual training on time. - Perform additional professional duties as assigned. - Retain responsibility for tasks delegated to non-clinical staff. Qualifications - Registered Nurse: Current, unrestricted state license; licensed in each state where field case management is provided; able to perform independent assessments within scope. - Discipline Eligibility: Practices in a U.S. state/territory allowing independent assessment within scope of practice. - Education: Completion of a nursing program and ongoing CE as required. - Certification: One or more national certifications within 4 years of hire (e.g., CCM, CRC, CLNC, CRRN) preferred. - Experience: Two years FTE direct case management for injured workers or two years under supervision preferred. Benefits - Competitive pay and bonus program - Health, dental, vision, and retirement plans - Flexible scheduling - Nurse referral program - Continuing education support

• Perform timely and accurate preventative maintenance, installations, and troubleshooting on medical equipment within a hospital or healthcare system • Maintain relationships with customers and ensure timely communication, resolution and proper follow-up to drive customer satisfaction • Adhere to company policies, procedures, and hospital protocols, to ensure regulatory and compliance requirements are met

• Perform timely and accurate preventative maintenance of medical equipment • Troubleshoot, service repairs and installations of moderate complexity • Lead communications with customers and serve as escalation point for customer related concerns • Maintain relationships with customers and ensure timely communication • Partner with customers and/or sales team to recommend value-added services

• Provide installation, repair and maintenance support to Accuray systems. • Support is provided to the customer remotely by phone, internet and by on-site visits. • Promote the highest level of customer satisfaction through timely response and clear communication. • Self-manage schedule and work priorities to ensure urgent customer requirements are addressed timely. • Accurate and clear documentation of work activities to provide appropriate documentation of the product service history. • Appropriate care of parts inventory and prompt return of replaced parts to Accuray stock. • Assist in the development of service documentation and training of customer support staff.