• Provide installation, repair and maintenance support to Accuray systems. • Support is provided to the customer remotely by phone, internet and by on-site visits. • Promote the highest level of customer satisfaction through timely response and clear communication. • Self-manage schedule and work priorities to ensure urgent customer requirements are addressed timely. • Accurate and clear documentation of work activities to provide appropriate documentation of the product service history. • Appropriate care of parts inventory and prompt return of replaced parts to Accuray stock. • Assist in the development of service documentation and training of customer support staff.

• Provide field-based and remote technical support to customers and colleagues • Carry out preventative maintenance, installation, relocation, repairs and corrective field change orders on Flow Cytometry instrumentation. • Diagnose electrical, fluidic, mechanical, hardware, software and laser failures using established procedures and techniques. • Determine the most efficient repair/solution to ensure minimum downtime. • Perform instrument certifications (IQ/OQ). • Actively manage your car stock, ensuring all vital spare parts and tools are available. • Effective management of technical escalations. • Cover the Netherlands with occasional travel throughout the Benelux area.

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. • Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. • Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. • Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Execute retrofit, maintenance, and commissioning activities for generator control systems, including installation, power‑up, loop checks, and commissioning • Work with excitation and static starter control platforms such as EX2100e, EX2100/EX2000, and LS2100e • Lead on‑site activities, including supervision of electrical, mechanical, and instrumentation subcontractors • Plan and coordinate site activities including scheduling, pre‑mobilisation, commissioning, and project handover • Troubleshoot control, instrumentation, and networking issues during warranty and post‑warranty periods • Respond to customer call‑outs and provide on‑site technical support • Collaborate with project managers, customers, and suppliers to ensure quality, safety, financial performance, and customer satisfaction • Complete service documentation including time sheets, reports, and invoicing packages • Identify change‑order opportunities and support technical input into proposals and solutions