Role Description Join us to start Caring. Connecting. Growing together. You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. - Handle routine client requests via phone and email including enrollment, eligibility, claims review, reporting requests and other general inquiries - Collaborate between internal departments to ensure proper handoffs are made for research issues, as well as follow up to bring to completion - Utilizes various internal systems to manage client requests - Special projects and tasks, as needed - Other duties, as assigned You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - High School Diploma/GED - 2+ years of experience as a Customer Service Representative or a similar role - 2+ years of experience of FSA/HSA product administration - Intermediate level of proficiency with MS Outlook and Excel - Excellent written, verbal, and interpersonal communication skills - Adapt to change and can learn quickly and grasp new instructions easily - Ability to work under pressure and respond with urgency - Must exhibit flexibility to work various shifts/overtime when needed Requirements - *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) - Hourly pay for this role will range from $20 - $36 per hour based on full-time employment Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Role Description The Client Services Manager is responsible for leading, growing, and developing a high-performing team of 6-8 client service professionals, driving process innovation and strategy, while ensuring every client receives best-in-class experience that upholds our Digible standards. You’ll love this job if you: - Thrive on building and leading high-performing teams through mentorship, structure, and accountability - Are data-driven and enjoy managing KPIs that drive performance, efficiency and growth - Excel at problem-solving, navigating complex client dynamics, and maintaining composure under pressure - Embrace process improvement and love designing scalable, efficient strategies that support rapid growth - Can balance client work with bigger-picture thinking to support department and company-wide initiatives - Are a team player and naturally think “we” instead of “I” - Enjoy data analysis and diving into the weeds when needed, while knowing when to zoom out for strategic impact - Are a highly organized individual and pride yourself on keeping track of small details - Lead with curiosity, humility, and authenticity, modeling the values that make Digible unique - Have an insatiable appetite for learning and self-improvement and are striving to be the best version of yourself What you’ll do: - Lead, coach and develop a team of 6-8 account managers focused on delivering high-quality client service to enterprise and strategic accounts - Foster a culture of accountability, collaboration, and continuous improvement through ongoing mentorship, coaching, regular 1:1s, and meaningful feedback. - Oversee team operations and manage to key performance metrics - Partner cross-departmentally with internal teams to align account strategies and deliver performance excellence - Lead quarterly department initiatives that advance operational efficiency, client outcomes, or service innovation. - Work selflessly with other departments to provide the best client experiences - Develop and implement scalable workflows and playbooks to enhance efficiency and ensure a consistent client experience across the department. - Build and maintain trusted relationships with corporate client contacts, driving strategic communication across the team, issues escalations, and manage account-wide initiatives. How success will be measured: - Retention % on assigned portfolio: ≥96% - Revenue per FTE: TBD - Escalation resolution time: <10 hours - Team engagement score: >7 - Response time SLA: <5 hours - Portfolio Growth Goal: TBD% Qualifications - 6+ years of relevant experience in a customer facing role - 2+ years of digital agency experience - 1 - 3 years of leading high performing teams - Multifamily/Senior Living/Student Housing Experience a strong plus - Possess superb communication skills, the ability to learn quickly, a growth mindset, and a values-driven personality. Benefits - Annual Salary of $95k - $125k - 4-Day Work Week (32 Hour Work Week) - WFA (Work From Anywhere) - 3 weeks of PTO as well as Sick leave, and Bereavement. - 11 paid holidays - 401(k) + 5% employer match - 75% employer paid health benefits, including Medical, Dental, and Vision. - $75/month reimbursement for Physical Wellness - $75/month reimbursement for Mental Wellness - $1000/year travel fund for employees who have been with Digible 3+ years - Monthly subscription for financial wellness - Dog-Friendly Office - Paid Parental Leave - Company Sponsored Social Events - Company Provided weekly lunches and snacks for in office employees - Employee Development Program

Role Description We're a growing remote travel team and we're looking for a detail-oriented, client-first professional to join us as a Luxury Travel Consultant. You'll support clients in planning and managing high-end travel experiences, handling everything from initial consultation to post-trip follow-up, all from home. Full training is provided. You don't need a background in travel, you need to be organized, professional, and genuinely good with people. Key Responsibilities - Provide responsive, professional support to clients via phone, email, and online messaging. - Assist with luxury and leisure travel reservations, itinerary updates, and special accommodations. - Communicate travel details, documentation requirements, and booking policies clearly. - Monitor bookings for accuracy and proactively follow up with clients. - Resolve questions and concerns with a calm, solutions-focused approach. - Keep client records organized and internal systems updated. Qualifications - Clear, professional communicator, written and verbal. - Customer service background preferred, travel or hospitality experience is a plus, not a requirement. - Highly organized with strong attention to detail. - Comfortable working independently in a fully remote environment. - Able to pick up digital tools and booking platforms quickly. Requirements - Laptop or desktop computer. - Reliable broadband internet connection. - Smartphone for communication and updates. - Quiet workspace suitable for client conversations. Benefits - 100% remote with flexible scheduling. - Full onboarding and ongoing professional development. - Travel industry perks and exclusive supplier discounts. - Stable, growing team with real advancement opportunities. - Equal opportunity employer, all backgrounds welcome.

Role Description Position may be telecommute eligible, however candidate must reside in PA or OH. - Performs daily loan and portfolio system maintenance for: - Consumer solutions - Small business solutions - Commercial solutions - Corporate commercial loans - Mortgage loans - Completes full account activity review and documentation completeness, accuracy, integrity, and initiates any necessary corrections resulting from the review. - Follows restricted guide procedures, which are system or application specific, to ensure system integrity and avoid probable errors that could result in a loss to the bank or client while executing requested maintenance. - Supports both internal and external client questions related to loan accounts. - Adds dealer floor plan units and processes corresponding monetary transactions such as: - Interest payments - Payoffs - Real estate tax disbursements - Escrow account entries - Verifies that transactions balance. - Corrects billing exceptions, posts accrual adjustments, and clears balance activity, as needed. - Processes consumer and residential credit disputes of a general nature. - Receives and prepares accurate disbursement of real estate taxes paid through escrow. - Prepares maintenance and documentation for scanning to the Document Retention System. Qualifications - Must have a high school diploma or equivalent. - Minimum of two (2) years related experience is required. - Proficient mathematics skills; knowledge of computer systems such as LaserPro, CIF, Word, Excel, Grow systems, mainframe, and Loan Prospector. - Moderate interpersonal relations; moderate typing skills; moderate report writing and analytical skills and supervisory skills sufficient to provide training. - Ability to comply with established budgets and operate within budgetary constraints.