Eleve Talent

Role Description The Client Services Manager is responsible for leading, growing, and developing a high-performing team of 6-8 client service professionals, driving process innovation and strategy, while ensuring every client receives best-in-class experience that upholds our Digible standards. Qualifications - 6+ years of relevant experience in a customer facing role - 2+ years of digital agency experience - 1 - 3 years of leading high performing teams - Multifamily/Senior Living/Student Housing Experience a strong plus - Possess superb communication skills, the ability to learn quickly, a growth mindset, and a values-driven personality. Requirements - Thrive on building and leading high-performing teams through mentorship, structure, and accountability - Are data-driven and enjoy managing KPIs that drive performance, efficiency and growth - Excel at problem-solving, navigating complex client dynamics, and maintaining composure under pressure - Embrace process improvement and love designing scalable, efficient strategies that support rapid growth - Can balance client work with bigger-picture thinking to support department and company-wide initiatives - Are a team player and naturally think “we” instead of “I” - Enjoy data analysis and diving into the weeds when needed, while knowing when to zoom out for strategic impact - Are a highly organized individual and pride yourself on keeping track of small details - Lead with curiosity, humility, and authenticity, modeling the values that make Digible unique - Have an insatiable appetite for learning and self-improvement and are striving to be the best version of yourself Benefits - Annual Salary of $95k - $125k - 4-Day Work Week (32 Hour Work Week) - WFA (Work From Anywhere) - 3 weeks of PTO as well as Sick leave, and Bereavement - 11 paid holidays - 401(k) + 5% employer match - 75% employer paid health benefits, including Medical, Dental, and Vision - $75/month reimbursement for Physical Wellness - $75/month reimbursement for Mental Wellness - $1000/year travel fund for employees who have been with Digible 3+ years - Monthly subscription for financial wellness - Dog-Friendly Office - Paid Parental Leave - Company Sponsored Social Events - Company Provided weekly lunches and snacks for in office employees - Employee Development Program

Role Description Endear is seeking an onboarding manager with a passion for helping new customers achieve early success and maximize their potential with our platform. Our dream candidate is self-motivated and has an entrepreneur-like attitude towards their work, with deep understanding of retail operations and the unique challenges retail teams face. You have a solutions-first approach to customer onboarding, with an eye on how successful implementation can drive rapid expansion and long-term adoption. In this role, you will have a direct impact on the growth of Endear and will be involved in shaping the future of Customer Onboarding at Endear. In other words, you like owning your process and the results that follow. You will chiefly be responsible for guiding new customers through their critical first ~120 days, ensuring they achieve meaningful results quickly and setting them up for sustainable growth. You will work closely with our tight-knit sales team to accelerate pilot expansions and set the stage for smooth handoffs to our Account Management team. Additionally, you'll interact directly with the founding team including key department stakeholders across marketing and product. The right person for this role has hands-on experience in retail operations and a passion for working in start-up environments; SaaS or customer success experience is a plus! - Guide new customers through comprehensive onboarding programs designed to drive quick wins and early adoption. - Conduct intensive training sessions with store teams to ensure proper platform usage and change management. - Work closely with sales to expand pilot programs into full team rollouts during the onboarding phase. - Monitor new customer progress and proactively address barriers to adoption and team engagement. - Develop deep expertise in retail workflows to provide strategic guidance on best practices and implementation strategies. - Create and refine onboarding materials, training resources, and success frameworks tailored to retail environments. - Collaborate with product and marketing teams to ensure new customer feedback shapes platform development. - Manage smooth transitions to Account Managers once customers reach adoption milestones. - Help share reporting on customer progress and success metrics throughout the onboarding journey. Qualifications - Experience in retail operations, store management, or similar customer-facing retail roles. - Experience with SaaS platforms or customer success is a huge plus, but not required. - Understanding of retail team dynamics, training needs, and change management challenges. - Comfortable working at a 100% remote company. - You're excited about the challenges that come with working for a small start-up company. (We all wear a lot of hats here!) - Never afraid to question the status quo, you take actions to solve a problem first, and only stop to ask questions or for feedback later. - You enjoy working in a fast-paced and ever-changing environment with the ability to self-manage and prioritize tasks. - You're eager to learn and grow beyond this role by having an "all hands on deck" attitude. - Strong communication and training skills with ability to work effectively with diverse retail teams. Benefits - 100% remote work. Access to coworking space upon request. - Health Care Plan (Medical, Dental, Vision) - Unlimited Paid Time Off (Vacation, Sick, & Public Holidays)