HCC

Role Description The Virtual Admissions Specialist is responsible for assisting prospective students with the onboarding and admissions phase of the Student Lifecycle including, but not limited to: - Assisting prospects with navigating the admissions application process. - Responding to inquiries regarding the HCC website, semester courses, continuing education, and adult basic education program information. - Other admissions related processes. Essential Functions: - Assist students with accessing online resources (i.e., PeopleSoft student center to include financial accounts, payments, financial aid status, course registration, class schedule, enrollment checklist, etc.). - Provide student and class-related information including admissions requirements, career paths, class dates, admission process, locations, and orientation dates. - Assess and promptly respond to the needs and concerns of prospective students, applicants, and parents via phone, email, face-to-face interviews and/or mini-information sessions. - Maintain current knowledge regarding all semester credit hour, continuing education and adult basic education courses and/or program recruitment and advising information. - Provide professional and high-quality customer service when responding to student and class/program related inquiries. - Facilitate student onboarding processes (application, financial aid, testing, and orientation). - Capture all information requests, leads and responses to Request for Information form (RIF) using the appropriate tracking and/or caseload management tool. - Assist students with resolving onboarding issues (i.e., holds, complaints, grade appeals, financial). - Direct students to COE Deans and/or Department Chairs as needed for additional advising and/or program orientations. - Perform other duties, tasks and assignments as required. Qualifications - Associate’s degree required. - HS/GED plus 4 years directly related experience may be considered in lieu of required degree. - 3 years’ experience working in Instructional/Continuing Education, Customer Service, Workforce and/or Student Services Support, Recruitment or Advising required. - Valid Texas Driver License. - Special Skills: - MS Office Programs. - Information Management Systems. - Budget Management. - Able to work flexible hours including evenings and weekends. - Fluent in multiple languages; both oral and written. - Competencies: - Delivering High Quality Work. - Accepting Responsibility. - Serving Customers. - Supporting Organizational Goals. - Driving Continuous Improvement. - Acting with Integrity. - Thinking Critically. - Managing Change. - Communicating Effectively. Requirements - General Office working conditions. - Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. - Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. - May be required to work after hours to include weekends and holidays. Company Description Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. - 98 percent of our graduates step into a job in their field of study immediately upon graduation. - One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. - Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges. - Offers 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. - No.1 among all community colleges in the nation in providing associate degrees to minorities. - No.1 in educating international students, with 10.4 percent of our student population from outside the USA. - Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.