Onboarding Manager
Location
Worldwide
Posted
1 day ago
Salary
$60K - $70K / year
Seniority
Lead
No structured requirement data.
Job Description
Onboarding Manager
Eleve Talent
Role Description Endear is seeking an onboarding manager with a passion for helping new customers achieve early success and maximize their potential with our platform. Our dream candidate is self-motivated and has an entrepreneur-like attitude towards their work, with deep understanding of retail operations and the unique challenges retail teams face. You have a solutions-first approach to customer onboarding, with an eye on how successful implementation can drive rapid expansion and long-term adoption. In this role, you will have a direct impact on the growth of Endear and will be involved in shaping the future of Customer Onboarding at Endear. In other words, you like owning your process and the results that follow. You will chiefly be responsible for guiding new customers through their critical first ~120 days, ensuring they achieve meaningful results quickly and setting them up for sustainable growth. You will work closely with our tight-knit sales team to accelerate pilot expansions and set the stage for smooth handoffs to our Account Management team. Additionally, you'll interact directly with the founding team including key department stakeholders across marketing and product. The right person for this role has hands-on experience in retail operations and a passion for working in start-up environments; SaaS or customer success experience is a plus! - Guide new customers through comprehensive onboarding programs designed to drive quick wins and early adoption. - Conduct intensive training sessions with store teams to ensure proper platform usage and change management. - Work closely with sales to expand pilot programs into full team rollouts during the onboarding phase. - Monitor new customer progress and proactively address barriers to adoption and team engagement. - Develop deep expertise in retail workflows to provide strategic guidance on best practices and implementation strategies. - Create and refine onboarding materials, training resources, and success frameworks tailored to retail environments. - Collaborate with product and marketing teams to ensure new customer feedback shapes platform development. - Manage smooth transitions to Account Managers once customers reach adoption milestones. - Help share reporting on customer progress and success metrics throughout the onboarding journey. Qualifications - Experience in retail operations, store management, or similar customer-facing retail roles. - Experience with SaaS platforms or customer success is a huge plus, but not required. - Understanding of retail team dynamics, training needs, and change management challenges. - Comfortable working at a 100% remote company. - You're excited about the challenges that come with working for a small start-up company. (We all wear a lot of hats here!) - Never afraid to question the status quo, you take actions to solve a problem first, and only stop to ask questions or for feedback later. - You enjoy working in a fast-paced and ever-changing environment with the ability to self-manage and prioritize tasks. - You're eager to learn and grow beyond this role by having an "all hands on deck" attitude. - Strong communication and training skills with ability to work effectively with diverse retail teams. Benefits - 100% remote work. Access to coworking space upon request. - Health Care Plan (Medical, Dental, Vision) - Unlimited Paid Time Off (Vacation, Sick, & Public Holidays)
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State of IowaThe State of Iowa, otherwise known as the "Hawkeye State," was the 29th territory inducted into the United States in 1846. Located in the American Midwest, also
Environmental Specialist Salary $54,350.40 - $81,972.80 Annually Location Des Moines - 50319 - Polk County, IA Job Type Full-time The Iowa Department of Natural Resources is seeking an energetic and detail-oriented Environmental Specialist to join our Water Quality Bureau's Onsite Wastewater Program. This position plays a vital role in protecting Iowas groundwater and surface water resources by overseeing and implementing the state's onsite wastewater treatment and private sewage disposal programs. This position will assist with the implementation of the Department's onsite wastewater treatment programs. This includes implementing the statewide Iowa Time of Transfer (TOT) program, as well as assisting with the implementation of the Septic Pumper licensing and NPDES General Permit No. 4 for onsite wastewater discharges. In this role, you will also serve as a technical resource to county environmental health specialists, industry, and the public regarding private sewage disposal standards and issues, and the onsite wastewater assistance program. Time of Transfer: This position will provide training, testing and certification of TOT inspectors and implementation of the TOT database, provide guidance to sanitarians, inspectors, realtors and homeowners with TOT questions, and conduct reviews for waiver requests. General Permit No. 4: You will work with county environmental health professionals to maximize participation of this regulatory requirement as well as conduct training sessions for onsite systems' effluent testing, statewide web-based onsite system database, and on septic land application inspections. Septic Pumper Licensing: You will manage the contracts with counties to conduct inspections of commercial septic tank cleaner's equipment and land application sites including technical assistance, inspection training/oversight and invoice payments. Essential Functions - Review Time of Transfer inspections for accuracy and compliance with Chapter 69. - Review, approve, deny or request modifications to commercial septic tank cleaner license applications. - Draft, issue, reissue, modify, amend or revoke NPDES general permit authorizations for on-site wastewater treatment systems. - Review and interpret federal and state laws, rules, regulations, standards and guidance, policies, etc. and effectively communicate them orally and in writing to the public. - Compose, at a professional technical level, memos, reports and project summary documents including referral documents and case histories. - Communicate clearly and concisely in-person and virtually, and make oral presentations to technical/professional and lay groups. Critical Job Competencies Action-oriented/high productivity; Communication Skills; Accountability; Customer Focus; Critical Thinking Skills and Reasoning Skills; Attention to Detail; Team Player; Self-management; Passion for the Work; Planning and Evaluating Skills; Computer Skills; Integrity; Interpersonal Skills. Technical Competency - Water Resources, Public Health What You Get From Us: - A competitive pay plan and rewarding work. - Insurance benefits that start the first of the month following 30 days of employment. (Premiums can start as low as $64/month for single and $210/month for family coverage). - Separate vacation and sick leave accruals that start on the first day and can roll over annually. - Nine paid holidays/year. - Iowa Public Employee Retirement System (IPERS) retirement package with employer match. - Optional deferred compensation (457/401A) plan with employer match. - Professional training opportunities. - Family friendly and professional work environment. - Employee Discount Programs (vision, cellular, fitness, recreation, season passes, travel, counseling) - The State's total compensation package features benefits that are worth about 30% of your total compensation. For a list of additional benefits, please visit the DAS website for more information. - Flexible work schedules (as approved by the supervisor). - Opportunities for hybrid telework (as approved by the supervisor). - Workout/Gym facilities available onsite at 6200 Park Ave. Minimum Qualification Requirements Graduation from an accredited college or university with a Bachelor's Degree in a natural science; OR an equivalent combination of experience and education substituting one year of full-time professional work in an environmental, radiation control, environmental health or food sanitation program for each year (30 semester hours) of the required education. Why Choose the State of Iowa? At the heart of our commitment to excellence is a dedication to our most valuable asset - our employees. Discover the outstanding benefits that set us apart as an employer of choice. Our Robust Benefits Package Includes: Competitive Compensation: Enjoy a competitive salary that reflects directly on your skills and expertise. Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendly Total Compensation Calculator. Gain insights into your comprehensive annual compensation, including salary and State-provided benefits. Health and Wellness: Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost. Retirement Planning: We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind. Click here to learn more about IPERS. Paid Time Off: Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters. Professional Development: Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement. Employee Assistance Program (EAP): We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
GIS Shoreline Compiler / Quality Control Specialist
EntarianFormed through the strategic union of Sev1Tech and ERT, Entarian is a premier provider of mission-critical engineering and technology solutions. Founded on a legacy of excellence dating back to 1993, Entarian is a product of an evolved and fully diversified engineering and federal technology leader. From deep space to defense and civilian missions, Entarian delivers secure, mission-aligned digital solutions that drive national resilience and operational effectiveness. We don't just support modernization; we define it.
Role Description The National Oceanic and Atmospheric Administration’s (NOAA) National Geodetic Survey (NGS) provides the framework for all positioning activities in the Nation. The foundational elements of latitude, longitude, elevation, and shoreline information impact a wide range of important activities. NGS’s Coastal Mapping Program (CMP) supplies the shoreline for NOAA's nautical charts and other users using photogrammetry, which creates digital maps of the shoreline. NGS is responsible for mapping the 95,000 miles of the U.S. shoreline. Currently, the CMP has a database of over half a million aerial photographs and thousands of shoreline maps. Entarian is seeking a candidate for our GIS Shoreline Compilation and Quality Control position to support ongoing CUSP projects. The best candidate will understand NGS' strategic goals and its mandate for shoreline mapping. Job duties include: - Compile, edit, and attribute shoreline products to maintain the most current land-water interface data for the U.S. and its territories. - Delineate and attribute high-resolution shoreline polylines by synthesizing Digital Elevation Models, satellite imagery, and external vector data using mean high-water proxies. - Utilize vertical modeling and image interpretation techniques, supported by water-level station data and shoreline indicators, to identify and map coastal boundaries. - Conduct comprehensive Quality Assurance and Quality Control on shoreline data through detailed visual, coverage analysis, qualitative and quantitative, format, datum, and metadata assessments. - Ensure all cartographic products maintain strict compliance with NGS topology specifications and data stewardship standards. - Resolve complex discrepancies in source material by researching and cross-referencing historical charts, legacy imagery, and Electronic Navigational Chart shapefiles. - Manage and prioritize the replacement of outdated coastal data with recent information to support diverse coastal management, mapping, and planning applications. - Provide expert-level technical guidance and training to new personnel to ensure consistency in shoreline delineation and attribution. - Collaborate on the development of innovative tools and methodologies to streamline production workflows and integrate emerging geospatial technologies. The salary for this position is approximately $75,000 - $85,000/year. This is a fully remote position supporting work in Silver Spring, MD. Preference for a hybrid role if the candidate is local. This position is estimated to last for one year with the possibility for extension. Qualifications - Bachelors of Science degree in GIS, Geography, or related discipline. - 4+ years of relevant experience. - 4+ years using ArcMap Suite / ArcGIS Pro and Google Earth. - 4+ years with compilation, digitalization, and feature extraction from imagery and DEMs. - Ability to work quickly while maintaining accuracy and attention to detail. - Ability to work effectively as a team and independently. - Must possess excellent oral and written communication skills and the ability to work with sensitive or classified data. - Must be a US Citizen or a Permanent Resident and be able to pass a background investigation to obtain a security badge to enter the applicable government facility. Benefits - Medical, Rx, Dental, and Vision Insurance - 401(k) retirement plan with company-matching - 11 Paid Federal Government Holidays - Paid Time Off (PTO) - Basic Life & Supplemental Life - Health Savings Account, Flexible Spending and Dependent Care Flexible Spending Accounts - Short-Term & Long-Term Disability - Employee assistance program (EAP) - Tuition Reimbursement, Personal Development & Learning Opportunities - Skills Development & Certifications - Professional Membership Reimbursement - Employee Referral Program - Competitive compensation plan - Discretionary variable incentive bonuses based on factors such as individual performance, business unit performance, and/or the company’s performance
Customer Support Specialist (Onboarding)
AlegraSomos el ecosistema de soluciones contables y financieras en la nube que le da superpoderes a las Pymes de Latinoamérica. +500 personas trabajando 100% remoto, presentes en 8 países y creciendo. En Alegra valoramos y promovemos la diversidad y la inclusión en todas sus formas. Todas nuestras oportunidades están abiertas sin distinción de identidad de género, orientación sexual, origen étnico, religión, edad, discapacidad u otras características. Si necesitas ajustes en alguna etapa del proceso, indícalo en tu postulación.
Role Description Como Customer Support Specialist de Onboarding, tu misión será acompañar, orientar y asesorar de manera remota a nuestros usuarios en Colombia. Serás la cara experta que guía a emprendedores y contadores para que gestionen sus negocios de forma clara, ordenada y conforme a la normativa vigente, elevando su experiencia mediante el uso estratégico de nuestra plataforma. - Analizarás el contexto contable de cada usuario para brindar soluciones integrales, no solo técnicas. - Explicarás conceptos contables complejos de forma clara, empática y sencilla. - Gestionarás casos a través de diversos canales (chat, correo, etc.) asegurando niveles de satisfacción superiores al 92%. - Realizarás configuraciones contables dentro de la plataforma para asegurar el éxito del cliente. - Escalarás casos funcionales complejos colaborando con los equipos de producto y desarrollo. - Identificarás y reportarás oportunidades de mejora en la plataforma basadas en el feedback del usuario. - Mantendrás tu conocimiento actualizado sobre la normativa fiscal y contable de Colombia. ¿Cómo usarás IA en el día a día de este rol? - Utilizarás Copilots de IA para buscar rápidamente en nuestra base de conocimientos y proponer soluciones precisas a problemas técnicos complejos. - Emplearás herramientas de IA para sintetizar historiales de clientes y documentar casos de soporte de manera eficiente y estructurada. - Usarás LLMs para adaptar explicaciones contables técnicas a un lenguaje ciudadano que cualquier emprendedor pueda entender fácilmente. Qualifications - Residir actualmente en Colombia. - Formación académica en Contabilidad o carreras afines (estudiante avanzado/a o egresado/a). - Conocimientos contables sólidos y actualizados (normativa local, retenciones, IVA). - Excelentes habilidades de comunicación escrita (ortografía y redacción impecables). - Orientación genuina al servicio y empatía con el usuario. - Pensamiento analítico y gran atención al detalle. - Apertura y entusiasmo por aprender y aplicar herramientas de IA en tu flujo de trabajo. Requirements - Experiencia previa en atención al cliente o soporte técnico (deseable). - Manejo de softwares contables o ERPs (deseable). - Conocimiento en procesos de Facturación y Nómina Electrónica (deseable). - Residir en Colombia. Benefits - Trabajo 100% remoto con relación laboral estable. - Coworking mensuales con el equipo local en ciudades principales. - Plan de carrera y acceso a plataformas educativas (cursos y certificaciones). - Clases de inglés para potenciar tu perfil global. - Dos días de cuidado al año adicionales a tus vacaciones. - Apoyo económico para mejorar tu espacio de trabajo en casa. - Bono de cumpleaños y medio día libre para celebrar. Company Description En Alegra valoramos y promovemos la diversidad y la inclusión en todas sus formas. Todas nuestras oportunidades están abiertas sin distinción de identidad de género, orientación sexual, origen étnico, religión, edad, discapacidad u otras características.
• Design, build, and continuously improve structured onboarding programs tailored to each Revenue role (SDR, AE, Field Sales, Expansion Sales). • Facilitate virtual sessions, maintain LMS content, and coordinate with hiring managers and P&C to ensure a seamless day-one experience. • Own visibility between enablement and the business. Build progress dashboards, develop standardized coaching plan frameworks for managers, conduct regular check-ins, and analyze ramp data to surface trends and flag at-risk new hires early. • Maintain and expand Tekmetric's AI role-play scenario library, partner with Revenue leaders and SMEs to build new scenarios, manage assignment and sequencing in the LMS, and track completion and scoring data to refine content and report outcomes to leadership. • Act as a trusted partner to Revenue org leaders. Lead recurring stakeholder touchpoints to review onboarding effectiveness, collaborate with Revenue Ops, P&C, and IT on system provisioning, and serve as the internal voice of the new hire experience. • Support the delivery of promotional readiness programs (e.g., SDR-to-AE) by assisting with scheduling, content prep, and LMS assignments. Ensure onboarding curricula connect to promotional competency requirements from day one. • Administer the Revenue org's LMS — managing user provisioning, course assignments, completion tracking, and reporting. Partner with the Sr. Manager of Sales Enablement on platform optimization.
