• Partner with key customers to understand and help achieve their business, objectives, cybersecurity initiatives, and desired outcomes • Establish strategies and roadmaps to drive cyber workforce resilience through a programmatic approach • Engage C-level executives, technical cyber security professionals, and major lines of business through delivering routine Executive Business Reviews • Leverage your cybersecurity knowledge to recommend appropriate improvements to current programs and suggest new programs. • Drive adoption to maximize the value of the Immersive Labs Platform • Immerse into cyber security community to remain informed of evolving threats, trends, and new technologies • Collaborate with product, content, and engineering teams to serve as the voice of the customer and influence product innovation • Support customers in operationalizing and incorporating Immersive Labs into their cybersecurity programs sustainably, leveraging platform metrics, custom reports and insights to bring attention to the value created along the journey. • Function as an escalation point and primary liaison between sales, product leadership and client accounts, including being the first sales team resource in answering questions related to service delivery within your accounts. • With the Customer Success Manager (CSM), assist in delivering Executive Business Reviews (EBRs) to customers, providing executive-level reports and insights that help drive long-term account health and expansion opportunities

• Facilitates multidisciplinary improvement teams • Gathers data, performs research, and completes analytics • Compiles best practice information while providing project management • Achieves transformational strategic and tactical project results • Streamlines clinical, operational, and financial processes and workflows

• Enter orders in computer system that have been received by phone, email and or portals. • Compose and send email order acknowledgements back to dealers. • Answer dealer inquiries on invoices, product, pricing, availability, and shipping. • Work towards providing an incredible dealer experience for all customers through anticipation and fulfillment of customer needs. • Provide the dealer the best possible ETA date using all available tools. • Work with peers/supervisor/accounting/shipping/production/ inventory to keep all areas informed if any dealer issues. • Coordinate shipping between internal departments and dealer. • Expedite shipments when needed and create freight credits. • Create return authorizations for dealers who wish to return product from orders. • Coordinate with logistics support to arrange details and credits. • Maintain and update dealer account information in all systems to ensure proper alignment of processes. • Answer inbound phone calls and make outbound phone calls to dealers regarding supporting hearth and grills. • Complete assigned projects and training. • Obtain product knowledge to offer dealers the correct parts for orders. • Input memos to correct order entry errors. • Create relationships with internal sales team to ensure alignment of messaging to dealers. • Assist dealers with technical questions regarding Mynapoleon.com, Ship early and Co-op portal.

- Support region and country teams in the adaptation and implementation of agency strategies, standards, tools, and best practices in humanitarian programming in LACRO, including emergency preparedness, response, recovery, and resilience. Promote effective engagement of partners, donors, and governments. Ensure a cross-sectoral approach that integrates gender, safe and dignified programming, and disaster risk reduction. Contribute to the development and implementation of global strategies and tools for humanitarian programming by documenting and sharing lessons learned from LACRO with others in CRS’ global Humanitarian Response Department. - Oversee and lead the development and delivery of capacity strengthening initiatives for humanitarian programming for regional and country teams and partners in LACRO. Lead the development of learning and training strategies and agendas/curriculums; organize and/or facilitate trainings, workshops and conferences; and provide mentoring and coaching for staff in CRS approaches and tools for emergency preparedness, response, recovery, and resilience programs. - Contribute to regional and country program staff efforts to position CRS for strategic growth opportunities in humanitarian programming. Coordinate and/or provide technical guidance in proposal development and project design to ensure technical excellence, including coordination of support from advisors in relevant technical sectors such as Food Security and Markets, Water Sanitation and Hygiene, Shelter and Settlements, Disaster Risk Reduction, and Safe and Dignified Programming. - Promote high-quality implementation and M&E for humanitarian programs in LACRO by coordinating or providing technical solutions for country and regional teams and partners. Support CPs to appropriately staff project teams. - Contribute to the agency knowledge management and learning agenda in humanitarian programming by promoting conditions for collective learning that ensure the capturing, documenting, and sharing of key successes, promising practices, lessons learned internally and externally. - Represent CRS in targeted regional forums to develop opportunities and better ensure collaboration and shared learning in humanitarian programming to influence technical partner approaches, future funding opportunities, and policies. Network with relevant organizations to increase CRS’ profile in humanitarian programming, influence in the regional humanitarian community, and donor diversification. - Assume temporary leadership roles such as proposal coordinator, technical design lead, or lead writer on proposal development teams or program manager, emergency coordinator, or chief of party for program management teams for strategic humanitarian programs in LACRO or in other regions as needed.